亚马逊POA退货率高申诉-邮件模板

退货率高申诉邮件模板一：DearAmazonteam,Wearesosorrytofindthatourlistingof（ASIN）whichisfulfilledbyAmazonteamhasbeenofftheshelfbecauseofthehighproductreturnrateon22thJuly.Wehavecheckallthelistingsandproductpackagingcarefully.AndwealsochecktheFBAcustomersreturnsin90days:4returns:productisnotthesameasthedescription6returns:defective3returns:customersdonotwanttheproductTherefore,herearesomesolutionstosolvetheseproblemsabove:4customerssay‘thedescriptiondoesnotmatchtheactualusage.ThedescriptiononthedetailpagexxxxxxxxxActually,xxxxxxxOursolution:1.Wemodifiedthedescriptiononthedetailspageanddeletethewordsorphrasesrelatedtoxxxxxinordernottoconfuseormisunderstandconsumers.2.Wewillplacethecharacteristicsandinstructionsoftheproductinanoticeableposition,uploadsomedetailimagesandtryourbesttodescribetheproductsasaccurateaspossible.Theproductdoesn’twork：Wearecommittedtoimprovingthequalityofourproducts.Alloftheproductshavebeenrepeatedlycheckedbyourqualitysupervisiondepartments.Maybetherearesomedefectiveitemscausebytransportationleadingtotheguestswillreceivethedamagedproductsometimes.Oursolution:1.Wewillcontinuetoimprovetheproductqualityandthepackagequality.Increasethecompressionresistanceofthepackagetoprotecttheproduct.2.Checkmoretimes,makesuretheproductsarequalifiedbeforeshipment,sothecustomerscanreceivethesatisfactoryproducts.3.Wewillchooseabetterlogisticscarrierstoensurethesafetransportofproducts.4.WewillalwayschooseFBAforourdelivery.Unwanteditem/DidnotlikeitMaybesomecustomershaveahighexpectationforthisproduct.Oraftertheyboughtit,theychangedtheirminds.Oursolution:Wetakesphotosbyusingtherealproduct,tryourbesttorestoretheessenceoftheproducttomakethedescriptionsclosesttothereal.其它Aboveall,wewillfocusonthecustomerexperienceandimprovetheproductqualitycontinuously.Thankyouforyourservice.Bestregards,XXXteam邮件模板二：DearAmazonSellerSupport,WearesosorryforanyinconveniencetothecustomerandAmazonteam.AlsososorrytofindthattheofferofASIN:XXXXX,whichisfulfilledbyAmazon,currentlysuspendedbecauseofhighrateofnegativecustomerexperience.Accordingtothecommentsprovidedbythecustomer,wehavetakenactiontoavoidthishappeningagain:1.CustomerComments|XXXXXXXXXXXXXXXX(针对上面问题为什么产生的解释）Oursolution:xxxxx（针对问题的解决方案）2.CustomerComments|DonotknowhowtouseXXXXXXXXX(针对上面问题为什么产生的解释）Oursolution:Wewilladdmoreimagesandinformationabouthowtouseonthedetailpageandgivenamoredetailedusemethodinthemanual.Sendingthemoredetailpdfversionofthemanualtothecustomeriftheyneed.其它涉及到该产品详情，不展示了。。。2)Wealsohave24-hourcustomerservice.Thecustomerscanconsulttheproductinformationatanytime.Wewillcommunicatewiththecustomerspatientlyandsincerelyandtryourbesttoservethem.Ouraimistoprovidethecustomerswithahigh-qualityshoppingexperience.Ourcommissionistoimprovingthequalityofourproductsallthetime.Alloftheproductshavebeenrepeatedlycheckedbyourqualitysupervisiondepartments.Checkmoretimes,makesuretheproductsarequalifiedbeforeshipment,sothecustomerscanreceivethesatisfactoryproducts.Aboveall,wewillfocusonthecustomerexperienceandimprovetheproductqualitycontinuously.Ifyouarenotsatisfiedwiththeaboveimprovementswehave,pleaseprovideusyourvaluablesuggestions.Wewilltryourbesttomakeupforourowndeficiencies.