8D-Report

日期:Date:完成日期:Completion完成日期:Completion完成日期:Completion完成日期:Completion完成日期:Completion日期:Date:关闭日期:ClosedDate:Responsible:是否关闭？备注Remark关闭人：Closure？ClosedBy:客户意见、未关闭的原因等CustomerComment，reasonofunclosed,etc.K1432CNC3￠2.06±0.03柱子问题经反复排查检验及SPC统计跟踪已改善。责任人：黄海波2015.5.11■是□否□Yes□No责任人：黄海波/农开孟2015.5.11责任人：Responsible:杨港/黄海波D6：效果验证EffectivenessVerificationResponsible:杨港/黄海波以上改善方案经确认可行执行标准化作业：后续严格执行标准化作业；将以上不良问题纳入SIP/SOP文件中详看附件图。D7：防止再发生ActionstoPreventRecurrence2015.5.112015.5.10编制人：InitiatedBy:黄海波接收日期DateReceived2015.5.11D4：根本原因RootCause(s)Responsible:2015.5.10问题产品数量DefectiveQty中框K143211419225-00产品型号及名称ProductModelandNameResponsible:D8：关闭、总结及经验Closure-Conclusion-Learning改善方案：1,CNC立即对此处程式调整/改善保证柱子为圆形，转交给品质确认OK2.立即对偏位机台进行夹具校正，后续严格按SIP巡检频率制程管控，对每台机投影到位.3.后续所有返工产品必须以首件方式送检OK方可返工，1.立即成立改善小组，分析现场（客户反馈）问题所发生的根本原因，对所有机台停机排查。2，对所有已制品重新隔离全检，不良品及时标示隔离。1￠2.06柱子椭圆原因为：CNC程序加工此处时过快导致，2.柱子偏位原因为：产品夹具与CNC/XY轴偏位导致加工产品不良偏位。3.柱子偏小原因为：前期生产时2.06柱子有偏大现象在返工时/返小导致。责任人：黄海波/胡进2015.5.10Responsible:D5：纠正措施PermanentCorrectiveAction(s)黄海波/刘海平比亚迪股份有限公司第事业（本）部Group/DivisionBYDCO.,LTD.产品信息ProductInformation8D报告8DReport编号ReportNo.:客户投诉信息描述DescriptionofCustomercomplaint投诉发生地点Location投诉来源Source问题类型ProblemType惠州比亚迪责任人：D1：团队Team先锋Pioneer成员TeamMembersD3：应急措施ContainmentAction(s)K1432CNC3￠2.06±0.03椭圆/柱子偏小/偏位比率.0.2/102%（见附图）客户名称CustomerName失效模式FailureMode比亚迪尺寸制程问题产品批号ProductLotNo.产品类别ClassificationBYD产品料号BYDProductPart#黄海波(品质）农开孟杨港（生技）刘海平（工程）胡进（生产）组长TeamLeaderD2：问题描述ProblemDescription黄海波关键部件型号及名称KeyPartModelandName问题严重程度ProblemSeverity关键部件BYD料号BYDKeyPartPart#关键部件批号KeyPartLotNo.30-40K2015.5.10D0：准备Preparation主题SubjectK1432CNC3￠2.06±0.03柱子偏小/偏位/椭圆黄海波(品质）农开孟杨港（生技）刘海平（工程）胡进（生产）模板项目TemplateItem填写单位Responsibletocomplete编号ReportNo.:BYD客户名称CustomerNameBYD问题类型ProblemTypeBYD失效模式FailureModeBYD抱怨发生地点LocationBYD抱怨来源SourceBYD产品类别ClassificationBYD产品型号及名称ProductModelandNameBYDBYD产品料号BYDPart#BYD问题产品批号ProductLotNo.BYD关键部件型号及名称KeyPartModelandNameBYD关键部件BYD料号BYDKeyPartPart#BYD关键部件批号KeyPartLotNo.BYD问题产品数量DefectiveQtyBYD问题严重程度ProblemSeverityBYD主题SubjectBYD接收日期DateReceivedBYD先锋PioneerBYD组长TeamLeaderBYD成员TeamMembersBYD问题描述ProblemDescriptionBYD责任人Responsible:BYD完成日期CompletionDate:BYD应急措施ContainmentAction(s)BYD责任人Responsible:BYD完成日期CompletionDate:BYDD2各栏位填写说明Columnfilledinstruction:1.如果栏位空间不够，请自行调整或增加必要的附件；Ifthespaceisn'tenough,plsadjustthesizeoraddnecessaryattachments;2.在必要栏位插入图片、附件、压缩文件、图表等内容；Insertpictures,files,attachments,compressfiles,charts,etc.ifnecessary;D0、D13.信息栏位不适用时，请用“\”表示；Iftheitemisnotapplicable,plsfill'\'init.D3D4根本原因RootCause(s)BYD责任人Responsible:BYD完成日期CompletionDate:BYD纠正措施PermanentCorrectiveAction(s)BYD责任人Responsible:BYD完成日期CompletionDate:BYD效果验证EffectivenessVerificationBYD责任人Responsible:BYD完成日期CompletionDate:BYD防止再发生ActionstoPreventRecurrenceBYD责任人Responsible:BYD完成日期CompletionDate:BYD关闭、总结及经验Closure-Conclusion-LearningBYD责任人Responsible:BYD日期Date:BYD是否关闭？Closure？Customer备注RemarkCustomer关闭人ClosedBy:BYD关闭日期ClosedDate:BYDD7D8D6D5解释说明Explanation各事业部根据文件定义给出的报告编码（待客户抱怨系统上线后系统自动生成编码）ReportNo.isassignedbyeachGroup/Divisionaccordingtothedocumentrequirements.ItwillbeassignedautomaticllyafterusingtheCustomerComplaintManagementSystem.\问题类型指如外观、电性能、尺寸等ForExample:Cosmetic,Electricalcapability,Dimension,etc.失效模式指如：脏污、划伤、划痕等ForExample:Dirt,Scratch,etc.抱怨发生的地点Thelocationwherethecomplaintoccurred抱怨是来自哪里的投诉，如来自市场投诉，客户工厂等Wherethecomplaintarisesfrom,suchas:market,customerfactory,etc.产品分类，如：电池、电芯、机构件、塑胶件等ProductClassification,suchasbattery,cell,housing,plastic,etc.具体产品的型号及名称Themodelandnameofthefailureproduct\\如：电池的关键部件是电芯Example：CellisthekeypartofBattery\\分选出在各环节产生不良产品的数量Quantityofdefectiveproductfoundfromsortingactivitiesateachprocessstage严重程度根据各事业部文件中定义的客户抱怨等级（如：重大、严重、一般、轻微）ProblemseveritycanbedefinedaccordingtothedocumentofeachGroup/Division,e.g.Significant,Major,General,Minor.抱怨的主要内容，一句话概述Maincontentofthecomplaintdescribeasasubject抱怨接受到的时间Thetimewhenacceptedthecomplaint.一般为主管阶层，监督小组的进度,支援及对决策决定权力。Thepersonoftencomesfromthemanagementingeneral,responsibleforsupervising,supportinganddecision-makingintheteamwork.领导小组成员按计划完成小组各项活动Leadthememberstocompleteeachactivityaccordingtotheactionplan.各部门相关人员，如：PE,QA,ME,…等相关人员Relevantpersonnelofeachdept.,e.g.PE,QA,QE,ME,etc.陈述接受到抱怨的具体内容，可插入附件、图片等相关信息Describethecontentofthiscomplaint,andinsertrelevantinformationsuchasattachments,pictures,etc.编制此份报告者Nameofindividualresponsibleforestablishingthisreport问题描述填写完成时间Thedatewhentheproblemdescriptionfilledout描述接受到客户抱怨所采取的应急措施，含对在制品，运输途中，仓储，顾客工厂等地方采取的措施（24小时内完成）Describeactionsafterreceivingcustomercomplaints,itcontainstheactionstakenonproductson-line,in-delivery,storageandcustomerfactory,etc.(completedwithin24hours)制定应急措施的责任人Nameofindividualresponsibleforestablishingemergencyaction应急措施的完成时间ThecompletiondateofcontainmentactionsD2各栏位填写说明Columnfilledinstruction:1.如果栏位空间不够，请自行调整或增加必要的附件；Ifthespaceisn'tenough,plsadjustthesizeoraddnecessaryattachments;2.在必要栏位插入图片、附件、压缩文件、图表等内容；Insertpictures,files,attachments,compressfiles,charts,etc.ifnecessary;D0、D13.信息栏位不适用时，请用“\”表示；Iftheitemisnotapplicable,plsfill'\'init.D3D4从发生原因