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质量手册NLEQM-0201-01制作：检查：核准：2001年12月01日实施新雷欧电子（深圳）有限公司NEWLEOELECTRONICS（SHENZHEN）CO.，LTD.LEO文件修改记录表序号页次修改日期修改内容修改检查核准1全部2001.11.20全面修订NEWLEOELECTRONICS(SHENZHEN)CO.,LTD.程序文件：NLEQM-0201-01目录版号01页次1/25生效日期2001-12-01目录············································································································································11.0目的···································································································································22.0适用范围···························································································································23.0概述···································································································································24.0ISO9002质量体系要求···································································································34.1管理职责···························································································································34.2质量体系···························································································································64.3合同评审···························································································································84.4设计控制···························································································································94.5文件和资料控制··············································································································104.6采购································································································································114.7顾客提供产品的控制······································································································124.8产品标识和可追溯性······································································································134.9过程控制··························································································································144.10检验和试验·······················································································································154.11检验、测量和试验设备的控制·······················································································164.12检验和检验状态控制·······································································································174.13不合格品的控制···············································································································184.14纠正和预防措施···············································································································194.15搬运、贮存、包装、防护和交付···················································································204.16质量记录的控制···············································································································214.17内部质量审核···················································································································224.18培训···································································································································234.19服务···································································································································244.20统计技术···························································································································25附件1.品质保证体系流程图2.ISO9002要素、公司文件及责任部门对照表3.组织架构图NEWLEOELECTRONICS(SHENZHEN)CO.,LTD.程序文件：1.0-3.0章目的·适用范围·概述版号01NLEQM-0201-01页次2/25生效日期2001-12-011.0目的本手册的制定是为了传达本公司的质量方针、程序和要求，并不断加以改善，以促进和保证质量体系活动的持续有效；同时，也为本公司日后质量体系审核提供文件依据，并就质量体系要求及其实施方法培训人员，作为确保产品符合客户或规定要求的一种手段。2.0适用范围本手册适用于所有涉及与本公司的产品质量有关的部门，也满足ISO9002标准中质量保证体系各要素的要求。3.0概述3.1公司概况新雷欧电子（深圳）有限公司位于广东省深圳市宝安区71工业区E地段K、L幢，于1994年8月开始筹建，1995年1月正式投产。目前主要生产激光打印机的相关产品、复印机的相关产品、条形码打印机系列产品、收银机系列产品以及电子黑板等。投产至今，本公司紧紧围绕董事会提出的“建成相互帮助、明亮、清洁和安全的工厂，热情、努力、诚意以及认真负责地进行工作”的宗旨，致力于为全体员工提供舒适的工作环境、持之以恒地为客户提供优质的产品和服务；同时公司也不断得到发展和壮大，取得了良好的经济效益和社会效益。3.2质量手册简介本公司的质量体系是根据ISO9002:1994标准的要求，结合自身的实际情况，而建立起来的，共包括18个质量体系要素是本公司开展质量活动的纲领性文件，它阐述了公司的质量方针、承诺、组织架构、管理职责和权限，以及过程和程序。本手册由公司总经理批准颁布发行，为保证本手册内容的长期符合、适宜和有效，公司总经理每年对其评审一次，必要时时予以修订。当客户需要和出于其它理由需要将此手册发给本公司以外人员或单位时，应经总经理同意后，由品质保证管理课按程序作为参考文件发放。※本手册以中文版为原版。NEWLEOELECTRONICS(SHENZHEN)CO.,LTD.程序文件：4.0章4.1节管理职责版号01NLEQM-0201-01页次3/25生效日期2001-12-014.0公司质量保证体系要求4.1管理职责4.1.1品质方针新雷欧电子（深圳）有限公司的品质方针是：〖让客户信赖的品质管理〗品质方针由本公司总经理制定。在具体理解和执行品质方针的基础上，规定了如下基本事项：※做决定好的事※确实地实行决定好的程序※自己的作业直接关系着顾客※资料就是事实※完全了解事实※明白原因后就可采取对策※不断进行检讨和改善※好的产品来自好的环境4.1.2组织4.1.2.1本公司的组织架构图（见附页）4.1.2.2责任和权限●相关职位的职责和权限※总经理：对公司所有工作负全权责任，拥有对外业务的决定权。负责建立、实施质量管理体系并持续改进其有效性，有责任向组织传达满足客户和法律法规要求的重要性，负责制定品质方针和品质目标、进行质量体系策划、任命管理者代表、组织管理评审、确保资源的获得和组织内的职责、权限及其相互关系得到规定和沟通。※经理：各部门的最高负责人，对本部门的所有工作负全权责任，协助总经理建立、实施和改善公司的质量管理体系，对相关的品质问题有裁决权和处置权。※总管：在经理的领导下，对本课的工作进行具体实施和指导，并保持与其他部门的协调与配合，有责任对相关的产品质量问题进行调查、改善及确认。NEWLEOELECTRONICS(SHENZHEN)CO.,LTD.程序文件：4.1节管理职责版号01NLEQM-0201-01页次4/25生效日期2001-12-01●相关部门的职责和权限※品质管理部负责本公司生产产品所需的来料、组装过程及最终提供给客户的产品（包括半成品）的检验、确保质量管理体系中所需的过程得到建立、实施和保持，组织对质量管理体系和产品的不合格项进行