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1*******公司质量环境管理体系文件发文编号文件编号：ZS-01-2011受控状态版本号：3/1管理手册2011-04-1发布2011-04-1实施*******公司1目录0目录·······································································································（1）01颁布令·································································································（3）02管理者代表任命书···················································································（4）03本企业概况····························································································（5）1质量和环境管理体系的目的和范围·······························································（6）2引用标准································································································（6）3术语定义和缩写·······················································································（7）4本企业质量与环境管理体系········································································（8）4.1总要求（4.1/4.1）····················································································（8）4.2文件要求（4.2.1~4.2.4/4.4.4，4.4.5，5.5.4）·····························································（8）5管理职责5.1管理承诺（5.1/4.2，4.4.1，4.6）·····························································（13）5.2以顾客和相关方为关注焦点（5.2/4.3.1，4.3.2）··········································（13）5.3质量环境方针（5.3/4.2）·····································································（14）5.4策划（5.4.1，5.4.2/4.3，4.3.1~4.3.3）························································（15）5.5职责权限与沟通（5.5.1~5.5.3，4.4.1，4.4.3）················································（16）5.6管理评审（5.6.1~5.6.3/4.6）··································································（26）6资源管理6.1资源的提供（6.1/4.4.1）·······································································（28）6.2人力资源（6.2.1，6.2.2/4.4.2）································································（28）6.3基础设施（6.3/4.4.1）··········································································（29）6.4工作环境（6.4/4.4.1）··········································································（30）27产品实现与运行控制7.1产品实现和环境的运行控制策划（7.1/4.4.6,4.3.3）······································（31）7.2与顾客有关的过程（7.2.1~7.2.3/4.4.6）·····················································（32）7.3设计和开发（7.3.1~7.3.7/4.4.6）······························································（32）7.4采购（7.4.1~7.4.3/4.4.6）·······································································（35）7.5生产服务提供和环境的运行控制（7.5.1~7.5.5/4.4.6，4.4.7）······························（36）7.6监视和测量装置的控制（7.6/4.5.1）······················································（41）7.7合规性评价（4.5.2）………………………………………………………………（41）8测量、分析和改进····················································································（42）8.1总则（8.1/4.5.1）················································································（42）8.2监视和测量（8.2.1~8.2.4/4.5.1，4.5.2，4.5.4）··············································（43）8.3不合格品和不符合项的控制（8.3/4.4.7~4.5.3）············································（45）8.4数据分析（8.4/4.5.1，4.5.3）··································································（46）8.5改进（8.5.1~8.5.3/4.2，4.3.3，4.6）···························································（46）9附录附录1程序文件清单···············································································（49）附录2支持性文件（作业文件）清单··························································（49）301颁布令2006年01月01日，本公司依据GB/T19001—2000IDTISO9001：2000《质量管理体系要求》和GB/T24001—2004《环境管理体系要求及使用指南》的要求，完成了《管理手册》第一版的编制，于2006年01月08日发布实施。2007年04月16日，由于公司对各个职能部门进行了调整，公司组织行政人力资源部和科研生产中心对《管理手册》第一版进行换版修改。2010年因GB/T19001—2008IDTISO9001：2008《质量管理体系要求》已经颁布实施，加之公司组织架构进行了调整，公司组织行政人力资源部和科研生产中心对《管理手册》进行换版。经过一年多的使用验证，对一些要素的管理和目标指标要求需进行完善，公司决定对该手册进行修订，现予发布实施。新版《管理手册》公司的质量环境方针和目标，对质量环境管理体系作了具体的描述，是公司质量环境管理的法规性文件，是指导公司实施质量环境管理的纲领和行为准则，全体员工必须认真贯彻执行。本管理手册自实施之日起生效。总经理：2011年4月1日402管理者代表任命书兹任命***为质量环境管理体系管理者代表，职责如下：确保质量环境管理体系得到建立、实施和保持；向最高管理者报告质量环境管理体系的运行情况、取得的业绩和任何改进的需求；确保在整个组织内提高满足顾客需求的意识和环境保护意识；代表企业就管理体系有关事宜进行内、外部沟通联络。望全体员工服从协调，共同履行管理职能，确保管理体系的有效实施。总经理：2010年04月20日503本企业概况*******公司是集研发、生产、推广叶面肥的专业高新科技企业，从1985年首先在全国大面积推广叶面肥以来，经过20多年的发展壮大，已经成为现在集叶面肥、饲料预混料、水产净化产品、野生性有机米四大类五十多个产品的现代高新科技型农业公司。*******公司现有正式员工98人，其中外聘高级专家顾问38人，中、高级管理人员20多人。*******公司从1985年创立，经过20多年的发展，成为拥有注册资本7000万元的有限责任公司。品牌等无形资产价值超过10亿元。逐渐发展成为中国最大的叶面肥生产推广企业。*******公司主要产品“*******”叶面肥是一种高新科技专利产品，已经在全国30多个省、市、自治区累计推广约25亿公顷次，创造社会经济效益超过3000亿元，为我国“高产、优质、高效、环保”农业的发展作出了突出贡献。“*******”产品被广大用户誉为“*******”，在美国、日本、印度、马来西亚、泰国等国家被喻为“*******”。到目前为止*******品牌和产品已获得国际奖项10多项，国家级奖项100多项。“*******”被国家工商总局认定为中国驰名商标，在全世界60多个国家注册保护。公司明确以质量为企业生命的原则，勇于承担社会责任，关注保护环境。提出“高科技企业，质量先行；高质量产品，服务农业”和“秉承绿色环保理念，实行全过程节能低碳生产，承担社会责任，争创行业先锋”的质量环境方针。历年来，曾获五项国家级项目支持以及“消费者信得过企业、AAA级企业”等多项荣誉，由于质量上乘，服务周到，产品一直受到顾客青睐。为持续稳定和不断提高产品质量，维护公司良好的社会形象，公司1998年在同行业率先引进了国际先进质量管理，并先后通过质量和环境体系国际认证。全体员工正在积极努力力争把公司质量、环境管理工作提高到崭新的水平。公司法人代表：***地址：*******邮编：*******电话：*******传真：*******网址：*******61质量和环境管理体系的目的和范围1.1目的本企业依据GB/T19001-2008、GB/T24001-2004标准建立一体化管理体系的目的是：·证实企业具有稳定地提供满足顾客要求和适用的法律法规要求的产品的能力，通过管理体系的有效运行和过程持续改进，不断满足顾客要求，增强顾客满意；·加强企业环境管理和污染控制，不断提高企业环境运行绩效。1.2适用范围本手册描述的管理体系，适用于本企业按Q/***01-2011***肥料、