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••••••2.12.22.2.12172.2.22.2.3182.32.3.1160RosemaryStewart1988:1319892.3.2PeterDrucker1955JohnHumble1979managementbyobjectivesEveningStandard21000197720%2192020%60%197910TotalQualityManagement•••••AlanFox1965142.42.4.15•••••2.4.22-12212-12-12-1243031221234567820%15%35%15%15%15%4%20%100%91%3%3%1%1%3%3%5%5%2239%Rees19972.4.3••••••2.4.42.4.5242251987DonaldRegan2.4.6262.4.72.4.8227632.4.934162.5••••2.5.1282.5.2••••••229Hall19872.5.32-2Lockyer1991302-22.5.42.5.5Maier1955a19405669.51%68.5515312%1955bAngelaMassos23162.5.662.5.716232.62.6.1322.6.2gapanalysisJohnsonandScholes199919942332.6.3MarshallMcLuhan1997Bryson200029-303000Porter1998SWOTanalysis••••14342.6.4HamelandPrahalad19892.6.5DenisHealeyMcNamara1990379-801990307PetersandWaterman2.71.2.3.4.5.6.23536