IBM管理咨询企业电力学习解决方案（英文版）

无忧商务免责声明：本站所有资源来源于互联网和会员交流，该资料版权为原作者所有，若作者有版权声明的或文章从其它站转载而附带有原所有站的版权声明者，其版权归属以附带声明为准。若侵犯到您的版权,请提出指正,我们将立即删除。请下载试用者二十四小时后删除，试用后请购买正版的资源。无忧商务免责声明：本站所有资源来源于互联网和会员交流，该资料版权为原作者所有，若作者有版权声明的或文章从其它站转载而附带有原所有站的版权声明者，其版权归属以附带声明为准。若侵犯到您的版权,请提出指正,我们将立即删除。请下载试用者二十四小时后删除，试用后请购买正版的资源。©CopyrightIBMCorporation2004F04-000397IBMBusinessConsultingServicesTableofContentsExecutiveSummary.....................................................................................................................3OurUnderstanding......................................................................................................................4OurSolution................................................................................................................................5TheValueofOurCapabilities......................................................................................................7TheValueofOurTools............................................................................................................8WitnessSystem’seQualityNowandeQualityProducer.............................................................11OurOngoingRelationshipwithFloridaPower&Light................................................................13IBM’sOwnLearningTransformationStory.................................................................................14ResponsetoRFPQuestions......................................................................................................16Pricing.......................................................................................................................................23Assumptions..............................................................................................................................25ClientReferencesandCitations.................................................................................................26IBMBusinessTermsandConditions.........................................................................................32©Copyright2004IBM(unpublished).Allrightsreserved.Ifnototherwiseexpresslygovernedbythetermsofawrittenconfidentialityagreementexecutedbytheparties,theinformationpresentedhereinisIBMConfidentialinformationandshallonlybedisclosedtothoseemployeeswhohaveaneedtoknowofitscontents,shallnotbedisclosedtothirdpartiesoroutsideFloridaPowerandLight,andshallnotbeduplicated,used,ordisclosedinwholeorinpartforanypurposeotherthantoevaluatethisproposalforthecontemplatedbusinessarrangementwithIBMwithouttheexpresswrittenconsentofInternationalBusinessMachinesCorporation(IBM).Thisproposalisvalidfor90daysfromthedateonthecover.无忧商务免责声明：本站所有资源来源于互联网和会员交流，该资料版权为原作者所有，若作者有版权声明的或文章从其它站转载而附带有原所有站的版权声明者，其版权归属以附带声明为准。若侵犯到您的版权,请提出指正,我们将立即删除。请下载试用者二十四小时后删除，试用后请购买正版的资源。©CopyrightIBMCorporation2004F04-000397IBMandFPLConfidentialExecutiveSummaryTheFloridaPower&LightCompany(FPL)E-LearningRequestforProposalinitiatesthepurchaseofasimulationsoftwarepackagetoallowthecarecentertrainingdepartmenttheabilitytocreatecalltypesimulationtrainingviae-learningmodulesthatwillbeusedtocoachCustomerServiceRepresentatives.IBMisrecommendingthatitsproprietarytool,ContentProducer,beusedastheweb-basedtrainingauthoringcontentdevelopmentandcontentmanagementengine,andisalsorespondingatabroaderandmorestrategiclevel.FPLiscurrentlyintheinitialphaseofathree-phasemigration,aroll-outthatisanticipatedtorequireuptofouryearsbeforefullbenefitscanbeachieved.Inthefirststage,FPLisdefiningthecarecenterlearningstrategy,learningtechnologystandards;e-learningdevelopmentmethodologies,andbeginningthere-purposingofexistingmaterialstoweb-basedtraining/e-learningmedia.IBMproposesathree-prongedsolutiontomeetFPL’srequirementforanOnDemandlearningenvironment:tools,integration,andservices.Tools:§InstallIBMContentProducerasthe“master”web-basedtrainingauthoringtoolandcontentmanager/repositoryforshareablecontentobjects.§InstallIBMSimulationProducerasapplication-basedsimulationtool§InstalleQualityNowfromWitnessasthemini-LearningManagementSystemforCareCenteremployees§InstalleQualityProducerasvoice-basedsimulationtoolIntegration:§IntegrateeQualityNowwithFPLSAPTrainingandEventsmoduleandHRdatabases§PartnerwithIBMKnowledgeFactories(onandoff-shore)toout-taskre-purposingandprogrammingofexistingtrainingtoe-contentformat(web-basedandvirtual-classroomtraining)Services:§Completeane-LearningStrategyandArchitecturealignmentreview§FPLCareCenterTrainingDevelopersparticipatein1-weektrainingcourseonusingContentProducerandSimulationProducer§IBMKnowledgeFactorytoworkwithFPLtrainingdeveloperstocustomizetemplatesandco-developthefirstcourse§ProvideC