4BUSINESSETIQUETTE商务礼仪

BusinessEtiquetteFranceCuisine---highlyrefinedRelationships---differentrulessocialcircleFrenchFamilyValues---socialadhesiveromanticbutpracticaltowardmarriageFranceEtiquetteBusinessEtiquetteTableMannersDiningEtiquetteGiftGivingEtiquetteMeetingEtiquette'Monsieur'or'Madame''aurevoir'=goodbye'bonjour'=goodmorning'bonsoir'=goodeveningFrance---MeetingEtiquetteHandshake---acommongreetingformLightlykiss(betweenfriends)---onleft,rightcheekFirstnames---familyandclosefriendsFrance---GiftGivingEtiquetteFlowers---Oddnumbers(Except13,unlucky)Gifts---BeOpenedWine---HighestqualityFrance---DiningEtiquette•Arriveontime•Dresswell•Largeparties---sendflowersinthemorningFrance---TablemannersFork---lefthandKnife---righthandHandsvisible,butelbowsnotonthetableNotfinish---crossyourforkovertheknifeFinisheverythingontheplateSalad---notcutwithaknifeandforkLettuce---foldontoyourforkBusinessEtiquetteBECDARelationships&CommunicationMeetingsEtiquetteBusinessNegotiationBusinessCardsDressEtiquetteFrance---BusinessEtiquetteFrance---BusinessEtiquetteRelationships&Communication•Courtesy,MutualtrustandRespect•AdegreeofFormality•Learnafewkeyphrasesaninterestinalong-termrelationship•Extremelydirectinbusiness,askprobingquestions•AnapologyfornotknowingFrenchFrance---BusinessEtiquetteBusinessMeetingsEtiquette•Appointments----madeatleast2weeksinadvanceinwritingorbytelephonehandledbythesecretary•NOTduringJulyorAugust(acommonvacationperiod)•Delay---Telephoneimmediately,Explanation•Discussissues,Don’tmakedecisions•AvoidexaggeratedclaimsFrance---BusinessEtiquetteBusinessNegotiation----Hierarchical:thetopmakedecisions•DOWaittobetoldwheretositMaintaindirecteyecontactBepatient---carefullyanalyzeeverydetailofaproposalGooddebatingskills•DON’TOverlyfriendlyConfrontationalbehaviourHigh-pressuretacticsFrance---MeetingEtiquetteDressEtiquette•Understated,Stylish•Goodqualityaccessories.•Men---dark-colored,conservativebusinesssuits•Women---businesssuitsorelegantdressesinsoftcoloursFrance---BusinessEtiquetteBusinessCards•Exchangecardsaftertheinitialintroductionswithoutformalritual•TranslatetheothersideintoFrench•Includeanyadvancedacademicdegrees•AbitlargerthanmanyothercountriesJapanFace---amarkofpersonaldignityneveropenlycriticize,insultHarmony---keyvalue,guidingphilosophyinterdependence,polite,indirectNon-VerbalCommunication---facialexpression,toneofvoicepostureHierarchy---ageandstatus,adistinctplace,reveretheoldJapanEtiquetteBusinessEtiquetteTablemannersDiningEtiquetteGiftGivingEtiquetteMeetingEtiquetteJapan---MeetingEtiquette•veryformalandritualize•showthecorrectamountofrespectanddeference•Waittobeintroduced•Introduceyourself---impolite,eveninalargegatheringJapan---MeetingEtiquette•Thetraditionalformofgreeting---bow•Howfaryoubowrelationshipandthesituation•Thedeepermorerespect•Aforeignvisitor:bowtheheadslightlyJapan---GiftgivingEtiquette•Highlyritualisticandmeaningful•Notopenedwhenreceived•Giveitemsinoddnumbers,butnot9•Notexpensive,e.g.goodqualitychocolates•Bewrappedwithpastelcolours•Donotgive:Anywhiteflowers(lilies,camellias)funeralsPottedplants(exceptabonsaitree)sicknessJapan---DiningEtiquette•Removeshoesbeforeentering,putontheslippers•Leavetheshoesthecorrectway•Arriveontime•Largesocialgathering---bealittlebitlaterthantheinvitation•DressasifyouweregoingintotheofficeJapan---TablemannersDBCAdoorACBDdoorA:themostseniorD:themostjuniorB,C,DindescendingrankFrance---Tablemanners•Thehonouredortheeldest---sitinthecentre,eatfirst•Tryalittlebitofeverything.•Donotplacechopsticksacross•Finisheating---leaveasmallamountoffood•Conversationatthetable---generallysubduedJapan---BusinessEtiquetteRelationships&Communication•Businessbasis---personalrelationships•Buildandmaintainrelationships---greetings/seasonalcards•Understandingofforeignways---mistakesareallowedJapan---BusinessEtiquetteBusinessMeetingsEtiquette•Appointments---severalweeksinadvance,besttotelephone•Punctuality•Bepreparedforagroupmeeting.•Severalmeetingsforasuccessfulrelationship.•Neverrefusearequest,difficultornon-profitable•Companyliterature•AsmallgifttothemostseniorpersonJapan---BusinessEtiquetteBusinessNegotiation•Non-confrontational---bevigilant•Writtencontracts•UsingaJapaneselawyer---agestureofgoodwill•Neverlosetemperorraisevoice•Contracts---notfinalagreementsDressEtiquette•Conservative•Men---darkcolour,conservativebusinesssuits•Women---conservativelyJapan---BusinessEtiquetteBusinessCards•Beexchangedconstantly,withgreatceremony•Qualitycards•Beinpristinecondition•TranslateonesideintoJapanese•Includesyourtitle•GivenandreceivedwithtwohandsJapan---BusinessEtiquette