优秀商务模板之简单实用的商务谈判、合作技巧facilitat

FacilitatingandMeetingSkillsBuildingTeamandDiscoverGroupWisdomContents1.Introduction2.BasicSkillsofFacilitator3.FacilitatingOpening4.FacilitatingDiscussion&Decision6.DealingwithChallenges5.FacilitatingConclusion•Whocare•KnowwhatAppetizer•Badexperienceofmeeting•Goodexperienceofmeeting1.IntroductionKnowthebasicGeneralDefinition•FacilitationistheartandscienceofmanagingmeetingsandgroupprocessesDefinitionWhatisfacilitation?Facilitationistheprocesswhereafacilitatorguidethegroupmembersinmeetingtoshareideas,opinions,experiences,andexpertiseinordertoachieveacommongoalandagreeableactionplan.Facilitator•AfacilitatorissomeonewhousesknowledgeofgroupprocessestoformulateanddelivertheneededstructureformeetinginteractionstoeeffectiveMeetingProgressDiagramOpeningDiscussionConcludingSharingWhatisyourfacilitatingexperience?Haveyoucomeacrossaskillfacilitators?TeamDevelopmentandFIncreasetheadvantagesofTeamListdownthe+/-ofteamdevelopmentPotentialAdvantagesPotentialDisadvantagesBuildingoneachothers’ideasConfusionDifferentperspectivesNoagreementBetterconclusionConflictFunNotimeforindividualthinkingSharingtheloadCanavoidresponsibilitiesMeetingandFacilitation•Meetingsoccurforanumberofreasonswhereparticipantsarecalleduponto:•Ømakedecisions•Øshareinformation•Øplanwork•Ølearnfromoneanother•Øcreatebuy-in•Øsolveproblems2.BasicFacilitationSkillsKnowthebasicFacilitationDimensionsBasicSkills■Makingeveryonefeelcomfortableandvalued■Encouragingparticipation■Increaseunderstanding■Listeningandobserving■Guidingthegroup■Ensuringqualitydecisions■Ensuringoutcome-basedmeetingsMakeeveryonefeelcomfortable&valuedSmalltalkswithparticipantsGettoknowthemUsebodylanguageThankparticipantsFeelComfortableSkill:Makeeveryonefeelcomfortableandvalued•Gettoknowthem•Usebodylanguage•Thanktheorganization,thencheckunderstanding•ThankparticipantsEncourageparticipationUseopen-endedquestionsDivideintosmallgroups.ConsultthegroupUsevisualaidsEncourageSilentmembersIncreaseUnderstanding•Useteam-buildingactivities.•Setgroundrules.•Searchforagreement.•Agreetodisagree.ListenandobserveListenactively.Scantheroom.DonotmakeassumptionCheckforunderstandingRephrasetheirresponsesSummaryRecapWriteitdownGuidethegroupDelegateatimekeeper.Referbacktothemeetingobjectivesandagenda.Strayfromtheagendawhennecessary.ChallengetheirassumptionEncouragethemtogobeyond(creativetension)InstilltheconceptofEffectivenessInstilltheconceptofInitiativeAskaboutPlanBandevenPlanCAskthemaboutshortterm,longterm,milestoneandcontinuityplanUseaparkinglotEnsurequalitydecisionsRemindthegroupofdecisiondeadlines.Reviewcriteriaandsupportinginformation.Reviewthedecision-makingprocess.Pollthegroupbeforemajordecisions.Reviewthedecision.EnsureCommitmenttoActionReviewobjectivesforeachagendaitem.Recorddecisions.Developanactionplan.Ensuretheteamleaderfollowup3.FacilitatingOpeningGoodBeginningFacilitatingOpeningReviewminutesReviewminutesWelcomeparticipantsGooverandapprovemeetingobjectivesandagendaSetthetoneandpaceIntroduceparticipantsandyourselfWelcomeparticipant•Formallystartthemeeting.•Welcomeeveryoneofficially.•UsebodylanguageIntroduceparticipants&yourself•Consideranicebreaker.•Givepreciseinstructions.•Allowbriefannouncements.•CheckinSetthetoneandpace•Helpthegroupdevelopgroundrules.•Setthestageforagreement.•Clarifytheroleofmembers.Gooverandapprovemeetingobjectivesandagenda•Postmeetingobjectives•Askforinputontheobjectivesandagenda.•Pointoutanychangestotheagenda.AgendaMeetingAgendaMeetingObjectiveDiscussionofPreparationforRamadanSalesAttendeesDenish,Uji,Wani,Zaidi,Guna,Rahmah,Isma,Nesan,Laurence,AlanDate2ndOct2005Time2.00pm–4.00pmLocationMTCofJMIAbseeteesNorashikin(MC),PuanZaleha(Entertaincustomers)NoItemPersonInChargeDurationExpectedOutcome1DecideclosingtimeduringRamadanDenish30minutesFixatimeagreeabletoeveryone;Waysofcommunicatetoemployees2AllocationofmanpowerinpromotionalitemsUji30minsNameandnumberofemployeesneededtobestationedateachpromotionalsection3AOBZaidiMeetingPreparationFacilitatorrole:Zaidi;NoteTaker:HamdanItemstoBringtotheMeetingNotesfromApril4thmeeting–brainstormedideas.Completedinterviewdata.Reviewminutes•Allowadequatetimetoreviewandapproveminutes.•Addressfollow-upitems.MeetingMinuteMeetingAgendaMeetingMinuteMeetingObjectiveDiscussionofPreparationforRamadanSalesAttendeesDenish,Uji,Wani,Zaidi,Guna,Rahmah,Isma,Nesan,Laurence,AlanDate2ndOct2005Time2.00pm–4.00pmLocationMTCofJMIAbseeteesNorashikin(MC),PuanZaleha(Entertaincustomers)NoItemPersonInChargeDeadlineRemarks1ReviewAgendaandapproveMinutes2Shopcloseat10pm.CommunicatetoemployeesDenish(Floormeeting)Rahmah(Noticeboard)7thOct2005OTprovidedNoMCallowed4.FacilitatingDiscussionsandDecisionsExploretheIssuesFacilitatingDiscussions&Decisions■Keepthegroupontask■Assessthegroup’sconcentrationandengagement■Clarifyconfusingdiscussions■Providefeedbacktothegroup■EnforcegroundrulesKeeptheGroupOnTask●Determineifyouhaveenoughtimetocompletetheagendaandtheclosingtasks.●Extendthemeeting.●Helpthegroupsetprioritiesanddecidewhichremainingagendaitemstoaddressinthetime