BusinessEtiquette商务礼仪_饮食_生活休闲

9/2/2019Etiquettedemonstrates[ˈdemənstreit]respectforyourself,forothersandthesituation.礼仪表示你尊重自己、他人及当时的环境。Etiquetteiscommonsensebutnotalwayscommonpractice.礼仪人人知道却不能时时做到。EtiquetteAwareness具有职业礼仪的意识9/2/2019GoodEtiquetteEqualsGoodBusiness良好的职业礼仪会给公司带来好生意Itimprovesthequalityoflifeintheworkplace改善工作环境的生活品质Itcontributestooptimum[ˈɔptiməm]employeemorale[məˈrɑ:l]有助于员工士气的提高Itprojectsagoodcompanyimage建立良好的公司形象Itplaysamajorroleingeneratingprofit在为公司争取效益方面起重要作用9/2/2019CourseObjectives课程目标Tounderstandwhatisbusinessetiquetteandwhyitissoimportant..明确职业礼仪的定义及其重要性Tolearntherelevantskillsofhowtobehaveyourselfmoreprofessionallyandefficientlyinthebusinessarena[əˈri:nə].学习相关的技巧使自己在商务场合中更职业化工作更有效9/2/2019MainTopics研讨话题ProfessionalPresence职业化仪表GreetingsandMeetings会见礼仪AtBusinessMeetings商务会议TelephoneManners电话礼仪EverydayOfficeEtiquette办公室礼仪9/2/2019WhatisBusinessEtiquette?职业礼仪的定义Thewayprofessionalbusinesspeople-nomatterwhattheirjobtitleortypeofbusiness-conductthemselvesaroundotherswithgraceandstyle.职业礼仪指在职人士－无论其头衔或行业－以优雅得体的方式与他人相处的技能。9/2/2019KeyPointsofBusinessEtiquette职业礼仪要点TTact机智巧妙,令人愉悦TTiming时间角色场合的相辅相成TTolerance具有包容他人的美德9/2/2019Goodmannersarealwaysimportantinallcontactsinlife,buttheymustspringfromrealkindnessofspiritortheywillnotringtrue.-EleanorRoosevelt良好的行为举止对生活中的各方面永远是至关重要的，但必须出自你真正的善意，不然，它们会显得虚假。－埃莉诺罗斯福9/2/2019职业化的仪表9/2/2019ProfessionalPresenceMakesyourappearanceworkforyouYourAppearanceSendsMessagetoOthers外表会传递有关你的信息LettingYourBodyLanguageSpeakWellofYou显示你优点的身体语言MakingYourGroomingBringOutYourBest让你出众的细节修饰HavingYourClothingAddtoYourClout增添你魅力的衣着AppropriateAttire[əˈtaiə]：Whattowearandwhen合时合理的妆扮9/2/2019ClothingAddstoyourCloutClothingiscluetoyourpersonality,attitude,andprofessionalism.衣着反映你的个性、态度与专业性。Appropriateclothingmayhaveaimpactonyourjob,yourcustomersandco-workers恰当的穿着会对你的工作、同事与客户产生有利的影响。Safeselection[siˈlekʃən]isASUITwithdarkershadesandcooltones.安全的选择是深色低调的职业套装。Dressforthepositionyouwouldliketohaveandtheimageyouwanttocreate.按你想得到的职位/你想创立的形象来打扮自己。9/2/2019AppropriateAttireTPO-TimePlaceOccasion检视时间、地点（气候）、场合的一致性Ornaments/smalldetailsneedtobeappropriate装饰品与小的细节要恰当Payattentiontothefitofanygarment,suitandshoes衣服、套装和鞋的大小必须适合“Cleanandneat”arealwaysneededforprofessionalpresence清洁与整齐总是必要的条件9/2/2019Viewyourprofessionalpresenceasanuncompensatedsecondjob.把塑造职业化的外表看成是没有收入的第二项工作9/2/2019了解人际交往对商务场合的意义掌握相关的基本要点9/2/2019MeetingPeople-IntroductionsWhattosay如何说Mentionthenameofthepersonofauthorityorimportancefirst(onlyhavetosayeachperson’snameonce)先说地位高的或重要的人的名字Ifyoucan,addsomeinformationabouteachperson可以加些此人的相关信息Howtorespond如何回应Standup.movetowardstheperson,establisheyecontact,lookpleasantorsmile.起立，朝着对方，目光接触，表情愉悦Shakehands.Greettheotherpersonandrepeathis/hername.Whenconversationends,saygoodbye.握手，欢迎对方并重复其姓名，谈话结束后说再见9/2/2019MasteringHandshakeMomentsWhentousehandshake何时运用握手ThreekeystoaneffectiveHandshake握手的三要点1.Sayyournameandextendyourhand说你的名字并伸出手2.Extendyourhandataslightangle,withyourthumb[θʌm]up伸手时手稍倾，拇指向上3.Provideafirmhandshake,butnotabone-breakingone握手时力量适度9/2/2019HandingBusinessCardStandardized[ˈstændədaiz]businesscard按公司统一标准设计keptinaholder放在专用的名片夹内Usebothhandstosendorreceivebusinesscard用双手递、接名片Letthewordsfacetheotherperson名片上的字要正朝着对方Readthewordswhenreceivingbusinesscard收到名片时阅读上面的内容9/2/2019Younevergetasecondchancetomakeagoodfirstimpression.你永远不会有第二次机会来营造第一个良好的印象9/2/2019了解商务会议及会谈的重要性掌握相应的行为要点9/2/2019PlanningMeetingsThecostofthemeetings会议的成本Whoshouldattend请谁参加Themeetingpurpose会议目的The“right”peoplewhomustbethere必须到场的人Noticeandaccommodation发通知及住宿安排ConferenceTableDiagrams[ˈdaiəgræms]会议桌安排9/2/2019AttendingMeetingsPromptness-alittleearly准时Greetings问候Seating落坐Openingthediscussion开场白HonoringTerritory[ˈteritəri]尊重他人领地9/2/2019Positionyourself会议时的姿势Usevoiceappropriately恰当的声音Listentoothers聆听–Bodylanguage聆听的姿势–Neverinterrupt不打断他人Participateactively积极参与•Questions提有质量的问题–Stateyourviewpointcalmlyandrationallywhenyoudon’tagree当你有不同意见时，冷静地有依据地表达你的意见–Focusonthemeetingobjectives围绕会议主题AttendingMeetings9/2/2019AttendingMeetingsWhenGuestsArrive有客人到达时•Standupandproperlygreetthepersonwhennecessary必要时起立迎接客人LeavingtheMeeting会议结束时–Youcalledthemeeting你是会议发起者–Youwereinvitedtothemeeting你应邀参加会议–Takethematerials[məˈtiəriəls]withyou带走有关的会议资料9/2/2019PlanningMealMeeting-Foodandbusinesscannotbeseparated[ˈsepəreitd]Considernumberofguests,meal,restaurant.考虑人数、菜式、饭店Select[siˈlekt]thefacilityasanextensionofyouroffice选择地点时要想到这是公司的延伸–foodisgoodandserviceisreliable[riˈlaiəbl]食物可口及服务可靠Makereservation2weeksago预定在两周前进行–People’stastesandotherdetails考虑客人的爱好与其他细节9/2/2019DuringMealMeetingArriveearlyandrecheckreservations提前到达并检查预定情况Waitinthelobbyoratthetable在大厅或餐桌等候Findaplaceforcoats确定客人放衣服的地方“Powerseat”foryourguestandyourseat重要客人的座位与你的座位Holdachairforladies为女宾扶椅子Letthewaitersknowyou’rethehost让服务员知道你是主人9/2/2019HeadTableSeatingSetroomwithaheadtable如何设定主桌Useplacardstoindicateseating用桌卡来指出座位Thepresidingofficer主持者的位置–Sitsinthetablecenterortherightofthecenter坐在桌的中央或中央偏右–Introducetheheadtableindescendingorderofrank按职位高低介绍主桌客人9/2/2019Co