Unit11InformationAskingEtiquette询问礼仪

UnitElevenInformationAskingEtiquette询问礼仪FocalPoints1.Somebasicrulesoftheetiquetteofasking2.Howtorequesteffectivelyinbusinesssituations3.HowtorequestinformationonaproductorserviceContentsLeadin1ReadingA2ReadingB3ReadingC45ExercisesCompletethefollowingsentenceswithappropriateexpressions1.Hello,________speakwithMr.Jackson?2.Hello,isMr.Jackson_________,please?3.MynameisHackand_________abouttheassistantposition.4.Pleaseletmeknowifthere'sabetter__________tocallyou.I'llbehappytodoso.5.Wouldyoumind___________________tellingmeabouttheposition,please?6.Arethereother_______________thatyouarelookingforinthisposition?7.Ihopewecan__________anddiscussthepositionfurther.8.IsthereanythingelseI________________theposition?WarmingupHomeNextBackavailabletimeordayI’mcallingspendingaminuteortwouniquequalificationsshouldknowaboutgettogethermayImayIavailableI’mcallingtimeordayspendingaminuteortwouniquequalificationsgettogethershouldknowaboutLearntheEtiquetteofAskingYoucan'tgothroughlifewithouthavingtoaskothersforthings.Whetheratworkorathome,youconstantlyneedtoaskotherstodosomethingforyou,getsomethingforyou,orlookaftersomethingforyou.But,thewayyouaskforsomethingstronglyinfluencesthereaction,theresponseandtheultimateansweryougetfromthoseotherpeople.Whetherdealingwithaboss,afellowemployee,yourchildren,otherfamilymembers,orevenmoreimportantlyyourspouse，howyouaskforsomethingisimportant.Andifyouaskthewrongway,youlikelywon'tgetwhatyouwant,notjustthen,butinthefutureaswell.ReadingAHomeNextBackLearntheEtiquetteofAskingOthersmightbeabletodecodeyourimpoliteorcontrollingwayofasking,andconcludethatyoureallyintendedtoaskinaniceway.Butatothertimes,theymayonlyhearexactlywhatyousaid,andmaynotlikewhattheyheard.Inthosecases,youlikelygetaverynegativeresponseforthem.Ifthishashappened,andyou'rewonderingwhythishappened,takeacloselookathowyouaskforthings.Discoverifyouareusingeffectiveorineffectivewaysofasking.Ifyouimproveyouretiquetteofasking,you'lllikelygetwhatyouwouldaskformuchmoreoften.ReadingAHomeNextBackLearntheEtiquetteofAskingIneffectivewaysofasking:“Whatabout...”“Bytheway,we'regoingto...”“Doyoumind...”“Aren'twe(oryou)goingto....”“Whydon'twe...”ReadingAHomeNextBackInallthesesituations,youaresupposedlyaskingsomeonetodosomethingforyou.But,areyouasking?Or,areyouonlyusingdifferentwaysoftellingtheotherpersonwhatyouwantthemtodo,andexpectthemtodoitforyou,withoutyourfirstcheckingouttheirfeelingsandviewsontheissues?.LearntheEtiquetteofAskingWhenyouuseapositiveetiquetteofasking,youshareyourrequest,butinaway,thattheotherpersonmayfeelfreetoturndownyourrequestiftheysowish.And,iftheyagreetoyourrequest,theyneedtobeabletoagreeit,withoutfeelinganycoercionorpressurefromyou.Let'slookatchangingsomeoftheabovepoorwaysofasking,listedabove,intomorepositiveandequalitybasedformsofetiquette.ReadingAHomeNextBackLearntheEtiquetteofAskingReadingAHomeNextBackIneffectivewaysofaskingEffectivewaysofaskingWhatabout...Iaminterestedin...(doingsomething).Iwouldliketoknowifitalsointerestsyou.Doyoumind...Iwouldliketo...(dosomething).Areyouinterestedindoingitwithme?Whydon'twe...Iwouldliketodo(something).Iamespeciallyinterestedindoingitwithyou.Iamwonderingifyouareinterestindoingittoo.LearntheEtiquetteofAskingBytheway,“wearegoingto...”isnotevenasking.It'stellingyourpartneraboutadecisionafteryouhavemadeit,andwithoutyourpartnerhavinganyinputintothedecision.Ifyoudon'tgetaprettynegativereactionfromyourpartnerwhenyousaysomethinglikethis,yourpartnerneedstolearntostandupforhimselforherself.Mostpeopledon'tintentionallymeantoaskforthingsrudelyorinacontrollingway.Formany,it'slazylanguage.Theyonlyexpresspartofwhattheyarefeeling.Theyalsoignoretheirpartner'sfeelings.Theyforgetthataskingdoesnotalwaysmeangetting,andthattheyhavenorighttodemandtheirpartnerstodothingsforthem.ReadingAHomeNextBackLearntheEtiquetteofAskingBut,ifpeopledevelopapositiveetiquetteofasking,theywillnotonlygetmorerequests,butalsoamorerelaxedandhappyrelationshipwiththeotherperson.Ifyourecognizethatyou'vebeenusinganyofthenegativewaysofasking,tryusingamorepositiveetiquette.Youmayormaynotgetwhatyouaskfor,but,yourrelationshipwillbenefitfromdoingso.ReadingAHomeNextBackHowtoMakeEffectiveRequestsinBusinessSituationsWhendealingwithpeopleinbusinesssituationsitis,ofcourse,essentialtobeaspoliteasnecessary.Englishhasaratherunique,diplomaticstylewhenspoken-itisimportanttonotsoundtoodirectwhenyouaremakingrequestsasthiscansoundimpoliteandmorelikeademand.Modifyingyourlanguageisaveryeffectivetacticinbusinessdealingswhenyouaretryingtoestablishafriendlyandcooperativeatmosphere,especiallywhennegotiatinginmeetingsoraskingforassistancefromcolleagues.Politeuseoflanguagewilltakeyoufar.However,therearedifferentlevelsofpolitenessandhowyouusethemdependsonthreethings:ReadingBHomeNextBackHowtoMakeEffectiveRequestsinBusinessSituations1)Yourrelationshipwithyourlistener.Isheorsheyourbossoracounterpartoracolleagueyouconsideragoodfriend?2)Howimportantyouconsideryourrequesttobe.Ifsomethingisveryimportantand/orurgentyoumayneedtobemorepolitethanusua