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UnitSixteenAppointmentEtiquette约会礼仪FocalPoints1.Howtoarrangeanappointment.2.Howtocancelanappointment.3.Howtorescheduleanappointment.ContentsLeadin1ReadingA2ReadingB3ReadingC45ExercisesTestyourAppointmentEtiquette1.Receptionist:“Goodmorning.”You:“Goodmorning,I'vecometo_______Mrs.Twain.”A.visitB.seeC.dobusinesswithD.holdatalkwith2.Receptionist:“Haveyougota(n)_____________?”A.meetingB.arrangementC.dateD.appointment3.Whichsoundsthemostnatural?“I'mafraidshe's_________atthemoment.”A.withsomeoneB.engagedC.takenD.outofstockWarming-upHomeNextBackTestyourAppointmentEtiquette4.Whichofthefollowingwouldbethemostappropriatetouseinabusinessenvironment?“Mrs.Smithwillbeafewminutes,__________.”A.sitdownB.pleasetakeaseatC.takeapewD.taketheweightoffyourfeet5.Onthetelephone:“IhaveanappointmentwithRichardJonesat2.15,butI'mafraid____________.”A.I'mnotattimeB.I'mrunningabitlateC.I'montimeD.I'moutoftime6.WhichofthefollowingisNOTpossible?A.callameetingB.arrangeameetingC.attendameetingD.appointameetingWarming-upHomeNextBackHowtoScheduleAppointmentsEfficientlyAnappointment-crammedschedulecantakeonalifeofitsown,gobblingupyourworkdayslikearavenousbeast.Tameyourschedulebyadoptingsomeofthefollowingsimpletechniques.Thesecrettosuccessliesinapplyingthemfirmlyandconsistently.1．Blockouttimeonyourscheduleforsolitarywork.Guardthisappointmentwithyourselffiercely.Makeitclearyou'llacceptnophonecallsorpop-invisits.Ifpossible,escapetoasolitaryspotduringthistime.2．Deflectexcessiverequestsforyourtimefromco-workers.Askthosewhosquanderyourtimetosubmitwrittenproposals,orschedulemeetingtimeswiththemfarenoughoutsothattheymightjustsolvetheissuesontheirown.ReadingAHomeNextBackHowtoScheduleAppointmentsEfficiently3．Allotblocksoftimeformakingandtakingphonecalls.Avoidphonetagbysuggestingthesetimestocallers.Takealistofcallstomakewhenyouhaveadriveoflongerthan10minutes.4．Clusterout-of-officemeetingsgeographically.Travelingtoandfromappointmentsusesupvastamountsoftime.5．Communicateclearlyhowmuchtimeyouhavetomeetwithpeople,andthenenforcethefinishtimes.Scheduleappointmentsinyourownofficeback-to-backsothearrivalofonepersonencouragesthedepartureoftheother.6．Keeptrackofhowmuchofyourworkweekyoudevotetoappointments.Iftheamountexceeds50percent,evaluatewhetherotherpeople'sagendasareoverpoweringyours.ReadingAHomeNextBackHowtoScheduleAppointmentsEfficientlyTips&WarningsBerealisticabouttraveltimetooff-sitemeetings.Manyaschedulehasbeensabotagedbecauseitdidn'tfactorinheavytrafficorpublictransportationdelays.BewareofthephraseLet'sdolunch.Meetingforarestaurantlunchwillsuckaminimumof90minutesfromyourschedule.Askyourselfwhetherwhatyouwillaccomplishwillbeworththetimeinvested.Sometimesitwill.Ifyou'vebeentryingtomeetwithyourbossforweeks,forexample,gettinghimorheroutoftheofficeforlunchmayprovideuninterrupted,focusedtime.ReadingAHomeNextBackHowtoCancelanAppointmentPolitelyIfyouhaveabusyschedule,chancesareyouaregoingtohavetoeventuallycancelanappointment.Acancelledappointmentequateswithchanginganother’sschedule.Whenyoucancelanappointmentyouareaffectingthedayofthosewithwhomyouarecancelling.Yourreasonmaybeimportant(youmighthaveanemergency)itmaybevalid(conflict)oritmaybeanoversight(double-booking).It’spossible,however,yourneedtocancelmaybemoreselfish.Youmayhaveabetteroffer.Thatiswhereetiquetteandconsiderationcomein.ReadingBHomeNextBackHowtoCancelanAppointmentPolitelyYourfirstorderofbusinessistobeginyourchangeofplansbycallingandcancellingwithstyle.Yes,Ididsaycall.Inthisdayofemail,havingtomakeanactualphonecallmightbeabitofashock.Butyouarenowimpingingonsomeoneelse’sday.Convenienceisnolongeraboutyou.Youallowedinconveniencetoruleyouwhenyoudecidedtocanceltheappointment.Nowyouneedtomakeyourdecisionconvenientforthecanceled.Properetiquetteinsiststheleastyoudoismakeaphonecallandpersonallytakecareofthis.Ifit’spossibletotalktothispersonfacetofacethenallthebetter.Oddsare,however,thataphonecallismuchmorereasonable.ReadingBHomeNextBackHowtoCancelanAppointmentPolitelyYourphonecallshouldbeginwithyouasking,“Isthisagoodtimetocall?”Actually,mostphonecallsshouldbeginwiththatlittlequestion.Makingsureyourcallisconvenientforthem.Letthemknowyoucareenoughaboutwhattheyaredoing,andyouarewillingtocallback.Nextyouneedtoexplainwhatyourcallisregarding.Simplysay,“I’mcallingabouttheappointment(orlunchorphonecall,etc.)wehavescheduledforWednesdayat3:00.”Lettingthemknowthatyouaretalkingaboutaspecifictimeinbothofyourweekallowsthelistenertorealizethatyouhavetheminyourcalendarandit’saquickrecallforthem.Ifthereissomethingspecificyouweresupposedtotalkaboutyoucanmentionthattoo.ReadingBHomeNextBackHowtoCancelanAppointmentPolitelyNowthatyou’vecalled,madesureit’sagoodtimetotalkandidentifiedwhatyouarecallingabout,allthat’sleftistosimultaneouslyapologizethatyouneedtocancel,explainwhathappened(orwhyyouneedtocancel)andthenrescheduleifnecessary.Beginningbysaying“I’mreallysorry,Mary,butI’mgoingtohavetocancelourappointment.Yousee,I’veaccidentallydouble-bookedthattimeandtheotherappointmentinvolvedthreeotherclients.”LetMaryknowthatyo