星级酒店试住报告

Pleaseplaceatickintheappropriateanswertothefollowingquestions:请仔细阅读下列问题，然后在您认为恰当的答案下划勾。Guestroom:客房A.Roomcomfort客房的舒适程度Whileinyourresidence,whatdoyouthinkoftheservice?YesNoN/AComment在您居住期间,是否……是否不适用评语1.Didyoufindyourroom:您觉得房间:a.Ready设施完好?()()()b.Clean洁净?()()()2.Wasthebathroomproperlycleaned?()()()浴室是否干净?3.Wastheresufficientsupplyoftowels?()()()毛巾是否提供充足?4.Wastheresufficientsupplyforamenities?()()()客用品是否提供充足?5.Istheroomcomfortable?房间是否舒适?a.Pillowcomfort枕头舒适?()()()b.Mattresscomfort床垫舒适?()()()7.Wasroomlightingadequate?灯光照明是否适度?a.Bedroom寝室?()()()b.Bathroom浴室?()()()8.Wasfurnitureadequateforrelaxation?()()()家俱是否令您感到舒适?Pleaseplaceatickintheappropriateanswertothefollowingquestions:请仔细阅读下列问题，然后在您认为恰当的答案下划勾。B.ConditionofFacilities设施条件Werethefollowingroomfacilitiesingoodworkingorder?YesNoN/AComment以下房间设施是否好用?是否不适用评语-DoorLocks门锁()()()-DoNotDisturb/MakeupSign请勿打扰/请即打扫指示灯()()()-RoomAir-conditioning房间空调()()()-Telephone电话()()()-TVReception电视接收()()()-LightBulbs灯炮()()()-Drapes/Curtains帷幔及窗帘()()()-BedsideControlPanel床头控制板()()()-ElectronicSafe保险柜()()()-Coffee/Teamaker咖啡/茶水壶()()()-Shower淋浴系统()()()-SinkDrain地漏()()()-WaterTemperature水温()()()-WaterPressure水压()()()-HairDryer吹风机()()()-WaterCloset抽水马桶()()()Pleaseplaceatickintheappropriateanswertothefollowingquestions:请仔细阅读下列问题，然后在您认为恰当的答案下划勾。C.RoomAttendant客房服务员1.DidtheRoomattendant……服务员表现YesNoN/AComment是否不适用评语Pressthedoorbellproperly?(only3rings)()()()按门铃方法是否正确(只响三声)?Greetyou?()()()有无问候?Introducehimself/herself?()()()有无自我介绍?Smile?()()()有无微笑?Establisheyecontact?()()()有无目光接触?Lookpresentable?()()()仪容仪表有否问题?Useappropriatelanguageincommunicationwithyou?()()()与您沟通的语言是否恰当?Attendtoallyourequestpromptly,inapolite,friendly&professionalmanner?()()()对你所提出的要求,房务员是否给予快捷,友好,专业化的服务?Wishyouapleasantstay?()()()有否祝愿客人住店愉快?2.Wasthebedproperlyturneddown?()()()开床是否正确?3.Wasmini-barchecked,consumptionandice-bucket()()()refilled?小酒吧是否已检查?帐单是否已填?冰桶是否已填充?4.WastheRoomAttendantavailablewhenneeded?()()()服务员是否能在您需要帮助时及时赶到?Pleaseplaceatickintheappropriateanswertothefollowingquestions:请仔细阅读下列问题，然后在您认为恰当的答案下划勾。D.FrontDeskAgent前厅接待服务员1.DidtheFrontDeskAgent…服务员表现YesNoN/AComment是否不适用评语TheSpeedofCheckin/Checkout()()()办理入住/退房速度?Greetyou?()()()有无问候?Introducehimself/herself?()()()有无自我介绍?Smile?()()()有无微笑?Establisheyecontact?()()()有无目光接触?HascallguestbyNameatleast3timesduringtheprocedure?接待过程中是否有称呼客人至少三次?()()()Hasreceptionistsreplythepromptanswerstowardyourquestions?对您所提出的问题，是否得到满意的回答()()()Hastheroomkeyworkingproperly?()()()客房房卡是否可以正常操作Lookpresentable?()()()仪容仪表有否问题?Useappropriatelanguageincommunicationwithyou?()()()与您沟通的语言是否恰当?FrontDeskAgenttoallyourequestpromptly,inapolite,friendly&professionalmanner?()()()对你所提出的要求,前厅接待员是否给予快捷,友好,专业化的服务?Wishyouapleasantstay?()()()有否祝愿客人住店愉快?E.ConciergeAgent礼宾员1.DidtheConciergeAgent……礼宾员表现YesNoN/AComment是否不适用评语TheSpeedofLuggagedelivery()()()运送行李速度?Greetyou?()()()有无问候?Introducehimself/herself?()()()有无自我介绍?Smile?()()()有无微笑?Establisheyecontact?()()()有无目光接触?HascallguestbyNameatleast3timesduringtheprocedure?接待过程中是否有称呼客人至少三次?()()()Hasreceptionistsreplythepromptanswerstowardyourquestions?对您所提出的问题，是否得到满意的回答()()()Hastheproperattitudeandgesturebeingperformedduringtheescortprocedure?引领过程，礼貌和态度是否达到您的要求()()()Lookpresentable?()()()仪容仪表有否问题?Useappropriatelanguageincommunicationwithyou?()()()与您沟通的语言是否恰当?FrontDeskAgenttoallyourequestpromptly,inapolite,friendly&professionalmanner?()()()对你所提出的要求,前厅接待员是否给予快捷,友好,专业化的服务?Wishyouapleasantstay?()()()有否祝愿客人住店愉快?HOWWOULDYOURATEYOURSTAY?阁下对下榻本酒店有何评价?-IntermsofyourROOM:客房方面:()Excellent很好()Good好()Fair一般()Poor不好-IntermsofQUALITYOFSERVICES?服务质量?()Excellent很好()Good好()Fair一般()Poor不好-IntermsofAMENITIES?客用品方面?()Excellent很好()Good好()Fair一般()Poor不好Suggestionsforimprovement:改进建议:Thankyouforcompletingthisquestionnaire.感谢您对酒店的全面评估.