酒店专用术语

HotelTerminology(RoomsDivision)酒店专用术语ＡAccountingDepartment财务部accountsreceivable应收adjoiningroom(ref.connectingroom)相邻房（参.连通房）adaptor转换插头advancebooking预订advancedeposit预订金advertisingandpromotion广告及促销affiliatedhotel联号酒店airconditioner空调机airconditioning空调airport机场A-La-Carte零点allowance(eg.mealallowance)特惠(例.餐费标准)aluminumstrip铝条AmericanExpress(creditcard)美国运通卡Americanplan(=FullPension=BedandBoard)美式计价（房费包三餐）antenna天线anti-slippymat防滑垫apartment公寓areacode地区代码armchair扶手椅arrivaltime(=ETA)抵达时间（=预抵时间）ashtray烟灰缸AttendanceRecordBook考勤本Auditor审计员availability可卖房，可能性availablerooms可卖房averagelengthofstay平均住店天数averageroomrate(ARR)平均房价Ｂbabycot婴儿床backofthehouse(-frontofthehouse)后台（反。前台）back-to-back高周转baggage(=luggage)行李ballpen(blue/red)圆珠笔（兰/红）balustrade栏杆banquet,banqueting宴会bathmat(ref.floormat)浴垫（参。脚垫）bathrobe浴袍bathroomamenities浴室用品bathtowel浴巾bathtub浴缸bathtubstopper浴缸下水盖basin面盆bedroom卧室bedpad床垫bedleg床腿bedcover(bedspread)床罩bed-headboard床头板bedsheet床单bedsidetable床头柜bill帐单bookbindingmachine书籍装订机biscuit饼干blacklist黑名单blanket毛毯blanketreservation整段订房blockroom预留房booking预定bodylotion护肤露bottleopener瓶起子开瓶器boxfile自由夹Manilafile手风琴式文件夹boxspring床架breakfast早餐briefcase手提箱brochure小册子broom扫帚brunch早午餐bucket桶buffet自助餐BulletinBoard(SignBoard)公告板（参。标致牌）BusinessCenter(BC)商务中心Ｃcancellation(CXL)取消预定calculator计算器carpet地毯cash现金cashondeparture离店时现付CashierDesk收银台ceiling天花ceilinglight顶灯chair(ref.Stool,sofa,bench)椅子（参。凳子，沙发，长凳）change(ref.exchange,replace,replenish,alter,update)改变，零钱（参。兑换，替换，补充，转换）charge(ref.fee)收费charterfight包机check检查，帐单check-intime入住时间check-outtime离店时间Chineseteacup中式茶杯chocolate巧克力cityledger挂帐clip夹子clock钟clipboard夹板closeddate无房日closet衣柜(ref.Wardrobe)（参。Wardrobe）clothesbrush衣刷coatbrush衣刷Coca-cola可口可乐cocktail鸡尾酒coffeesachet袋咖啡CoffeeShop咖啡厅coffeetable咖啡桌collectcall受付电话（ref.Persontoperson）conditioner护发素comb梳子CommercialHotel商务酒店commission雇金compendium文具夹complaint投诉complimentary(COMP)免费computer(software/hardware)电脑、计算机（软件/硬件）ConciergeDesk礼宾部confirm确认confirmation确认connectingrooms连通房ContinentalPlan大陆式计价（房费包大陆早餐）corporaterate公司价correction改正correctionpen涂改笔correctionliquid(=correctionfluid)涂改液cottonswab棉棒coupon(voucher)券、代金券cream奶酪creditcardvoucher信用卡刷卡单corridor走廊coaster杯垫,考斯特中巴车curtain窗帘curtainrail窗帘轨curtainstring窗帘绳cut-offdate(deadline)预订截止日Ｄdayuse白天用房debit(-credit)贷（反。信）deluxe豪华demi-pension房费包早餐depositbox保险箱detergent洗衣粉DinersClub(creditcard)大莱卡dinner(=supper)晚餐diningroom餐室DirectoryofServices服务指南discount折扣discrepancy差易dish碟，盘DomesticDirectDialing(DDD)国内直拨电话DoNotDisturb(DND)请勿打扰DoNotSmoke请勿吸烟doorcloser闭门器doorhinge安全链doorknob门把手doorlock门锁doornumbersign门牌doorstopper门堵doublebed双人床doublelock(DL)双锁doubleoccupancy双人住宿率downtown市区drawer抽屉dress着装dressingtable梳妆台dressingtablestool梳妆凳drinkingglass喝水杯drycleaninglist干洗单dueout应离店但还未离店者duplex复式房dustbin簸箕、废纸篓dusting除尘Ｅearlyarrival提前抵达EarlyBirdReport每日营业报表EDP(ElectronicDateProcessingsystem)电脑室electricfan电扇electricjar电热水壶electricplug电源插头electricsocket电源插座elevator(=lift)(ref.Escalator)电梯（参．手扶升降梯）employee员工、雇员employer雇主EngineeringDepartment工程部entrance通道entrancelamp门廊灯envelope信封eraser橡皮ETA-EstimatedTimeofArrival预抵时间ETD-EstimatedTimeofDeparture预离时间Europeanplan欧洲式计价（房费不包餐）exchangerate（外币）兑换率exit出口expectedarrival预抵客人extensioncord接线板expecteddeparture预离客人expendingwallet(bydate/alpha)扩展式文件夹extrabed(ref.rollawaybed)加床English–ChineseDictionary英汉词典Ｆfacetowel面巾facsimile(=fax)传真film胶卷Finda芬达firealarm火警firecontrol防火fireexitplan消防疏散图FIT-ForeignIndividualTraveler散客float(=cashfloat)备用（现金）floordrain地漏FloorPlan楼层平面图floortile地砖flowchart流程图fluorescentlamp日光灯fluorescentpen(red/yellow/green)荧光笔fly苍蝇foambath浴液folio(ref.bill)帐单（参、bill）FoodandBeverageDepartment(F&B)餐饮部forecast预测forwardingaddress前往地地址frame框freeofcharge(FOC)免费freezer(=icebox)制冰器fridge(refrigerator)冰箱FrontDesk前台FrontOfficeDepartment前厅部fullhouse满房fulllengthmirror(forgroomingcheck)镜子function功能、活动furniture家具Ｇglasswrapper杯套garden花园glue胶水grandmasterkey总万能钥匙GreatWallCard(creditcard)长城卡guarantee(GTD)担保gullet地漏guesthistory客人历史材料GuestQuestionnaire宾客意见书Ｈhairdryer吹风机handtowel手巾handkerchief手绢handle把手hanger(ladiesandgentlemen)衣架（女式，男式）hardcoverbook(long/short)硬皮本heating加热器hinge合页high/peakseason旺季highlightpen(red,blue,green)荧光笔hotelenvelope/hotelletterpaper饭店信封/信纸hotelstationary酒店文具hotwaterflask(=vacuumflask)热水瓶houseaccount免费帐housephone内线电话HouseUse内用房housecount房数HousekeepingDepartment客房部Ｉice-cube冰块ice-cubetray冰块盘imprintmachine（信用卡）刷卡器incentive(group)奖励（团队）incident意外事故Incognito保密客人indefinite不确定indexbook(bydate/alpha)索引（按日期/字母顺序排）InformationDesk问询处inspection检查inhousemovie闭路电视InternationalDirectDialing(IDD)国际直拨电话invoice收椐ironandboard熨斗和熨衣板ironing(=pressing)熨衣ironingboard烫衣板Ioweyou(IOU)欠条ＪJacket夹克衫JCBCard(creditcard)JCB卡joinin加入juniorsuite高级套房Ｋkeycard钥匙卡kitchen厨房knife(forenvelopeandcuttingotherpaper)刀子Ｌlampshade灯罩LaserPrinter激光打印机latearrival迟抵达latecharges(=backcharge)追加收费laundry洗衣laundrybag洗衣袋laundrylist洗衣单layoverpassenger误机乘客lightbaggage轻行李lightbulb电灯泡liquor酒精livingroom(=sittingroom)客厅linen布巾,布草Lobby大堂Logbook交接班本LostandFound(L&F)失物招领low/off-peakseason淡季luggage(=baggage)行李luggagerack行李架luggagesticker