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2019/9/2PerformanceArchitecturePresentedbyFocusedManagementInc..FacilitatingPerformanceImprovementThroughBetterUseOfInformationAndTheApplicationOfDecisionSupportTools2©FocusedManagementInc.2019/9/2AtIssue•Everyorganizationneedstomeasureandmanageperformancetoexcitestakeholdersandsatisfytheirdemands•Today’stoolsdonotprovideSeniorManagementwiththeknowledgenecessarytomakeinformed&correctdecisions•Decisionmakingneedsfacts3©FocusedManagementInc.2019/9/2TheProblem•Dependingonone’sbackground,experience,personalpreconceptions,function,etc…everybodywillvieworganizationalperformancefromaslightlydifferentperspective•Inthebusinessworld,thisresultsinwhatwecall“TheFishTankSyndrome”“Manlooksathisworldthroughtransparenttemplateswhichhecreatesandthenattemptstofitovertherealitiesofwhichtheworldiscomposed.”(PersonalConstructTheory-(PCT)GeorgeKelly)4©FocusedManagementInc.2019/9/2TheFishTankSyndromeIfeachpersondescribedwhattheysaw,woulditbethesamedescription?Perspectivesvary!–Whichiscorrect?5©FocusedManagementInc.2019/9/2ImplicationsoftheFishTankSyndrome•Aconsistent&clearviewofwhatconstitutesorganizationalperformanceisrequiredinordertomanageperformance•Peoplebehaveastheyaremeasured•Theonlypurposeformeasurementistoinfluencehumanbehavior•Weneedaconstantlyavailablesetofreferencepointstowhichwecanreturn•Weneedalivingrepositoryinwhichlocateandmaintainknowledge6©FocusedManagementInc.2019/9/2Result–WhatIsAtStake•InappropriatemeasurementsystemscanbecostlyexperimentsSobey’s$50mERPwriteoffBoeing’sproductionproblemsinthelate1990’sMalcolmBaldridgewinner,WallaceCo’bankrupt•Fortune500companieswillfacea$31.5Billionknowledgedeficitnextyear•Byhowmuchcanprofitbeincreasedbychangingyourproduct/marketmixtofocusonyourmostprofitableproducts.7©FocusedManagementInc.2019/9/2TheSolutionFocusedManagement’sPerformanceArchitectureAcombinationofabusinesslogicmethodology,relevantsoftwareandsystemsimplementationexpertise8©FocusedManagementInc.2019/9/2ThePerformanceArchitectureSystemsEnabledStakeholderNeed/Values•Customers•Shareholders•Employees•etc.ProcessManagementHumanPerformanceINOUTPerformanceMeasuresScorecardOrganizationDesignandCompensationBestPracticesActivityBasedManagementActivity•Goals•Measures•ResultsProcess•Goals•Measures•ResultsOrganization•Goals•Measures•ResultsStrategicPlan9©FocusedManagementInc.2019/9/2Processesarewheretheworkisdone“Ifyoucan’tdescribewhatyouaredoingasaprocess,youdon’tknowwhatyouaredoing.”W.EdwardDemingProcess’sareconnectedtotheappropriateknowledgeandlearningelements.Allfocusedonthesuccessfulperformanceofasingletask.10©FocusedManagementInc.2019/9/2Whyisthisimportant?•Resultsmatter-Knowledgeisthebasisofoureconomy•Knowledgeisincreasingdramaticallywhilewearelosingourkeystaffandtheirknowledgethroughchurnorretirementatalarmingrates($160Billionwillbespentonrecruitingnextyear)GlobalRecruitingSolutions•$66BillionwillbespentonformalworkplacetrainingintheU.S.nextyearTrainingMagazineSurvey•Fortune500companieswillfacea$31.5BillionknowledgedeficitnextyearIDCSurvey11©FocusedManagementInc.2019/9/2OrganizationsBehaveasAdaptiveSystemsAlignmentofjobs,activitiesandprocesseswithtotalorganizationgoalsiscriticaltothesuccessoftheorganization.purchaseorderordersinvoicesamples/specs.productrequestsextrusionsSUPPLIERSCUSTOMERSpromotionsOrderFulfillmentStorePick,pack,shipbill,collectStrategicPlanningPlanning&ControlProductDevelopmentTestdieBuilddiedesignProductionProductmadeProcurementBuymaterialStore&issueOrderGenerationOrderenteredpromotionInStockWorkorderSalesorderproductRequisitionMaterialsLinetimeNewDiesGoals/plansPerformancereportsPricetargetsYesNoHumanResources/Systems/Maintenance/FacilitiesSupportprocessesCorp.Gov.12©FocusedManagementInc.2019/9/2ManageKnowledgeWeb/intranetCreate/GatherStore/DeployUse/LearnprocessesknowledgetrainingSubjectMatterExpertsUsersBusinessRepositoryYourcorporateDNAFeedbackThePerformanceEngineCustomerThePerformancePoint13©FocusedManagementInc.2019/9/2ThePartnershiptoImplementYourPerformanceArchitectureDomainKnowledge14©FocusedManagementInc.2019/9/2WorldClassToolsToLeadYouIntoTheFutureThePerformanceManagementPortalProCartaActivitySurveyQuestionnaireOthersoftwareApplications:•ActivityBasedCosting•ERP•Database•Internet•CRM15©FocusedManagementInc.2019/9/2NetworkServices•CPRail•Telus•AT&T•MCIWorldCom•OntarioHydro•RogersCableConsumerProducts/Distribution•ESI/ValueRx•Kellogg’s•HewlettPackard•McNeilConsumerProducts…PartialListofClientsManufacturing•LOFPilkington•VolkswagenCanada•DuPont•ProcorGovernmentServices•CanadianNavy•CityofBurlington•CityofSanDiego•RegionofHalton•CanadianCoastGuard•CityofKitchener•AlbertaEnvironmentalProtectionFinancialServices•Citibank-NY&Brazil•BancoWiese•ToyotaMotorCreditCorp.•CanadaTrust•ZurichInsurance•SunLifeInsurance•TDBank•FidelityInvestments16©FocusedManagementInc.2019/9/2FMIServices•PerformanceArchitectureFacilitation•ProcessImprovement&Management•ActivityBasedCosting/Management•ValueBasedManagement•KnowledgeManagementSystems•InformationPortals•OrganizationDesign•Client-serversystemsintegration•CR