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会议接待礼仪PART1会议接待礼仪PART2迎送宾客PART3外事交际中需注意的禁忌另附：PART4部分中国菜的英文译名PART5介绍中国特色第一部分：会议接待礼仪MeetingReceptionEtiquettes第一步：具体而完善的准备Thefirststep:topreparespecificallyandcomprehensively1、必要的心理准备；thenecessarymentalpreparation;2、确保贵宾从入口进来后，能清楚知道接待处的位置；toensurethatguestsknowthelocationofthereceptionassoonastheycometotheentrance;3、整齐清洁；becleanandtidy;4、借齐需要的小册子；relatedbookletofthemeeting;5、时钟及日历表；clockandcalendar;6、花瓶；vases;7、安排好当天的工作程度表；workarrangementsofthatday;8、你的服饰要整齐。yourclothingshouldbeneat.第二步：主动招呼来访者Thesecondstep:togreetvisitorsinitiatively1、以愉快的心情向来访者打招呼。1,togreetvisitorswarmly（1）必须站起来向到访者的人说声：“欢迎！”Standupandsay:Welcome!（2）中午十一点前可以说声：“早安！”Youcansay:Goodmorning!before11o'clock（3）午后可以说一声：“你好！”Say:Hello!intheafternoon.2、填写访客名册filloutthevisitor’sroster（1）询问对方是否事前已预约。Askthevisitorwhetherappointinadvance.（2）礼貌地请他们签名，并请他们佩挂宾客名牌。Politelyaskthemtosignandadornthebrand-nameofguests.第三步：引领访客Thethirdstep:leadthevisitor场所的不同，引领访客时的要点也不同：Differentplacesdifferentpoints:1、走廊上：走在访客侧前方两至三步。当访客走在走廊的正中央时，你要走在走廊上的一旁。偶尔向后望，确认访客跟上；当转弯拐角时，要招呼一声说：“往这边走。”thecorridor:Walkingtwotothreestepsinthefrontsideofthevisitors.Whenvisitorswalkinthemiddleofthecorridor,youshouldwalkalongtheside.Lookbackwardoccasionallytomakesurevisitorskeepingupwithyou.Youshouldsay:Thisway,pleaseattheturn.2、楼梯上：先说一声：“在X楼。”然后开始引领访客到楼上。上楼时应该让访客先走，因为一般以为高的位置代表尊贵。thestaircase:YoushouldprimarilytellthevisitorsthedestinationontheXfloor.”;andthenleadthevisitorstotheupstairs.Makesurevisitorsgofirst,becausethehighpositiongenerallyrepresentsthedistinguishedstatus.3、电梯内：首先，你要按动电梯的按钮，同时告诉访客目的地是在第几层。如果访客不只一个人，或者有很多公司内部的职员也要进入电梯，按着开启的掣，引领访客进入，然后再让公司内部职员进入。即是说访客先进入，以示尊重。离开电梯，则刚好相反，按着开启的掣，让宾客先出。如果你的上司也在时，让你的上司先出，然后你才步出。elevator:First,youhavetopresstheelevatorbutton,andtellvisitorsthedestinationisonwhichfloor.Ifthevisitormorethanonepersonoralotofthestaffinthecompanywouldentertheelevatortogether,youshouldpresstheopeningvalvetoleadthevisitortoenterfirst,andthenletthestaffintotheelevator.Thisactionshowsrespecttothevisitors.Whenleavingtheelevator,justtheopposite,youpresstheopeningbuttontoletguestsstepoutfirst.Ifyourbossisalsointheelevator,youshouldstepoutafteryourboss.第四步：入座，备茶TheFourthstep:seat,teapreparation第一，会客室的准备工作：Receptionroompreparation:•窗户是否通风；ventilateair•地上是否有烟灰、纸屑；•keepthefloorwithoutashtrayandscrapsofpaper•会客桌是否已抹干净；keepthetableclean,•沙发是否整齐清洁；keepthesofacleanandorderliness•墙上挂钟的时间是否正确。keepthetimeontheclockiscorrect.开门后接待人员站在门的侧面，说：“请进。”请客人进去。进门后随手关门。请客人进入接待室后，便请他坐上座。并说声：“请稍等一会。”当客人在接待室入座后，你要立即准备弄茶。Afterthedooropen,thereceptionistshouldstandonthesideofthedoorandsay:“please.”Andwhentheguestscomein,thedoorshouldbeclosed.Aftertheguestscomingintothereceptionroom,thereceptionistguidesthemsitdownandsay:“pleasewaitforamoment.”Youshouldpreparetheteaimmediately.一般来说座位安排是这样的：接近入口处为下座，对面是上座。有椅子与沙发两种座位沙发是上座。如果有一边是窗，能看见窗外景色为上座。西洋式的房间，有暖炉或装饰物在前的是上座。Generallyspeakingtheseatsshouldbearrangedlikethis:Theseatnearentranceistheplainseat,whiletheoppositeisthehonourseat.Whentherearethechairandsofa,thesofaisthehonourseat.Ifthereiswindow,theseatwhichcanseethesceneryisthehonourseat.Thewesternstyleroom,theseatneartheheaterordecorationsisthehonourseat.第二，端茶的步骤如下：Thestepsofteapreparation1、事前的准备thepreparation首先，先洗手，然后，检视茶具的清洁。Firstly,washyourhandsThen,checkthecheanlinessoftheteaset2、倒茶的方法thewayofmakingtea检查每个茶杯的杯身花样是否相同；茶水的温度以八十度为宜；注意入量大约为茶杯容量的六至七成；注意每一杯茶的浓度要一样；检查杯数与人数是否相同。Checkwhethereachteacuphasthesamepattern.Theteawatershouldbe80degrees.Thewatershouldbethe60%-70%ofthecup’svolumeEverycupofteashouldkeepinthesameconcentration.Checkthenumberofthecupscorrespondstotheguests.3、端茶的方法thewayofgivingtea注意在叩门后，向客人微笑点头后才进入；在离开时，于门口向客人点头施礼才离去。双手将茶逐一拿给客人，或者用左手托着茶盘，右手将茶拿给客人；端茶给客人时，要先给坐在上座的重要宾客，然后顺序给其他宾客；一般要从客人的右后方将茶递给客人，说声：“请喝茶。”Afterknockingthedoor,youshouldentranceaftersmilingandnoddingyourhead;whileleaving,youshouldnodyourheadaswell.Youshouldgivetheteaonebyonebyyourbothhands,ortrayinlefthandwhileteainrighthandtotheguests;Theteashouldbegiventothehonourguestsfirst,andthengivetootherguests.Generallyspeakingtheteashouldbegivenontherightsidebehindtheguest,andsay:“please.”第五步：替访客保管物品时Thefifthstep:keeptheguests’belongings第一、通常接待处不保管访客的物品，如果有特殊的访客提出要求时，你首先要问对方一句：“请问将贵重物品随身携带？”切记要问清此点，以避免事后出现麻烦。Usually,thereceptiondoesnotkeepthevisitor’sbelongings.Ifthereisspecialvisitors’request,youshouldaskfirstly:excuseme,isallthevaluableswithyou?Doremembertoaskthis,inordertoavoidtroubleslater.第二、当访客离去，忘记从接待处取回放置的物品或拖付保管的东西时。你有责任通知访客。找个适当的时间致电给当事人，如果不是当事人接电话，切勿将当事人遗留物品的事告知对方这是基本的常识。Whenthevisitorsleavewithoutretrievebelongingsfromreception.Itisyourresponsibilitytoinformthevisitors.Findoutasuitabletimetocallhe,ifnot,don’ttellanythingaboutthebelongings,whichisthecommonsense.第三、为了避免出现访客遗留物品的情况，当访客要离去时，迅即检查预放在接待处的物品或即时检查会客室，看是否有物品遗留下来。Inordertoavoidvisitorsforgettheirbelongings,whenthevisitorsgoingtoleave,youshouldcheckthereceptionorreceptionroomgetsimmediate,makesurethereisnothingleft.会谈时应留意的几点：Somepointsshouldbenoticedintheconversion第一、不要傲慢地仰靠在椅背上：坐在椅子较深的位置，伸直腰背，坐在沙发上勿坐得太深，微微向前约三分之二处，坐时挺直腰背。你前往访问作客时，要浅坐，表示你不会久坐。Donotmakeyourheadthrownbacku