商务英语课课件

BrainstormListtwoofyourfavoritewaystocontactpeopleforbusiness.WritingEffectiveBusinessEmailsSession11ContentsWhataretheadvantagesanddisadvantagesofemail?Whatarethetipsforwritingabusinessemail?BusinessemailwritingpracticeEmailVs.RegularmailAdvantagesofemail•easy,•quick,•short,•precise,•freeDisadvantagesofemail•notsafe•easytoforward•junkmails•attachedwithvirusesBusinessemail(1)Beforewriting1.whyamIwritingthisemail?Providinginfo.(emailabouthavingChristmaspartyandcancelingclassesfromMs.Liu)Requestinginfo.(emailaboutaskingfortime,location,anddresscodeforpartyfromclasschair)Requestingaction(classchair’semailaboutseeingeverybodyinRoom515BthisFridaynight)2.whatexactlydoIwanttheresultofthismessagetobe?Businessemail(2)WriteagreatSubjectline(Why)-Easierforrecipienttoimmediatelyunderstandwhyyousendemailquicklydeterminewhatkindofresponseandactionitrequires.Subjects:goodorbad?•Hellothere•Hifromanoldcolleague•Important!ReadImmediately!•Meeting•Follow-upaboutteammeeting•DoweneedalargerroomformeetingnextFri?Goodexamplesforsubject•Reminder:Mondayis“President’sDay–NOclass•REQ:ResendLarryTate’szipfile?•HELP:CanyoudefragmyCdrive?•Re:Christmasparty•Question:Arewegettingmoretimefortheproject?Goodexamplesforsubject•Reminder:Mondayis“President’sDay–NOclass•REQ:ResendLarryTate’szipfile?•HELP:CanyoudefragmyCdrive?•Re:Christmasparty•Question:Arewegettingmoretimefortheproject?PracticeforwritingasubjectlineHithere,Sincewe’llhavetoreportABCprojecttoMicrosoft,theget-togetherlunchwithourVPhastoberescheduledtoFriday(12/19)at1pminsteadofThursday(12/18)at12pm.Thanks.Yujie•Subject:•LunchwithVPreschedtoFriday（12/19）@1pmLayoutContent:•Salutation•Body•Closing•Signature------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Salutation:Dear………,Title+Surname:•DearProf.Jones,•DearDr.Parker,•DearMr.Clark,•DearMs.Lincoln,•DearMrs.Woods,•DearDirectorof…,•DearSirs,•DearGentlemen,•DearSir/Madam,•ToWhomItMayConcern,Body•Introduction(name,title,andorganization)•Purpose-Importantdetails-Additionalinformation•Finalsentence-e.g.Thankyouverymuchforyourtime.I’mawaitingforyourreply.Closing•Yourssincerely,•Sincerely,•Yoursfaithfully,•Yourstruly,•Youraffectionately,•Yours,•(Best)Regards,•Bestwishes,•Love,•Cheers,Signature•Name•Position•Organization•Contactinformation-Tel:-Mailingaddress:TipsformessagewritingBrevityMakeiteasytoquoteNevermix,neverworry(topics,projects)EmailwritingpracticeSituation:你作为某外企人事部经理用Email通知全体员工圣诞节(12月24至26日）去龙庆峡度假3日。日程安排详见附件，12月27日照常上班。Requirements:GreatsubjectBrieftextmessageEmailwritingpracticeSituation:你作为某外企人事部经理用Email通知全体员l劳动节(5月1至2日）去龙庆峡度假2日。日程安排详见附件，5月3日照常上班。Requirements:GreatsubjectBrieftextmessageSampleKeySubject:HavefunonChristmasholiday!Dearall,AnyplanonChristmas?Ourcompanyisinvitingeveryonetohavefuninthebeautifulresort–LongQingxiafor3days(Dec24to26).PleasefindtheitineraryintheattachmentandsignupinRoom606ASAP.ThedeadlineisDec1.AllhavetocomebacktoworkonDec27.Regards,AdaLeeHRManagerSampleKeySubject:HavefunonLaborDayholiday!Dearall,AnyplanonLaborDay?Ourcompanyisinvitingeveryonetohavefuninthebeautifulresort–LongQingxiafor2days(May1to2).PleasefindtheitineraryintheattachmentandsignupinRoom606ASAP.ThedeadlineisApr15.AllhavetocomebacktoworkonMay3.Regards,AdaLeeHRManagerDon’ts•don'tuseemailifthemessageneedstobeprivateorsecure((maybethecompanyhasapolicyonthis))•don'tsendanemailyouwouldn'twantanyoneelsetoread,it'stooeasytoforward•don'tleavesubjectlineblank•don'tuseallcapitalletters•don'tforwardamessagewithoutabriefcommentwhyyou'reforwardingit•don'toverrunemailswithsmileyfacesorotheremoticons.•don'tletemotionsoroffensivelanguagedetractfromyourmessage•don'tsendwithoutcheckingformistakesAssignment•YouareBartdeWit,technicalmanagerforaresearchanddevelopmentdepartmentatalargemultinationalcorporationbasedinDenBosch.Youhavereceivedarequestfromaninternalclient,JohnSmith,torushthroughtheanalysisofonehundredchemicalsamples–theABCBatch-beforeaveryimportantmeetingofseniormanagementintwoweekstime.Unfortunatelyyouareveryshortstaffedatthemomentandyoumaynotbeabletomeettherequest.Ontheotherhand,youdonotwanttoloseJohnSmithasacustomerandyouknowthathehastheoptionofsendinghissamplestoanexternalcontact.EmailJohnSmithanddealwithhisrequest.Trytowriteyourtextasquicklyasyoucanwithouttoomuchediting.Assignmentrequirements•Writeabusinessemailmessageusingtheinstructionsonthepreviouspage•Readcarefullyandascertainwhoyouare;yourrecipient;problemandpotentialsolutionsbeforewriting.•Printtheassignmentneatlyonpaperincludingsubjectandtext.•Duenextclass(Latehomeworkwillbeunacceptable)