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来自•presentationoffindings•q&asession来自•127individualexecutiveinterviews•138focusgroupsspanning1,500managersandindividualcontributorsin22countries来自•similarities-thingsthatthepeopleineachcompanyperceivedaboutthemselvesthatmatchedtheothercompany•differences-thingsthatthepeopleineachcompanyperceivedaboutthemselvesthatwereatoddswiththeothercompany•uniquecommentary-thingsthatpeopleineachcompanyexpressedveryoftenwhichthoseintheothercompanytalkedmuchlessabout3.thefindingsreflectperceptions来自•proudaboutHPlegacy•industryconsolidating•disadvantagedinsupplychainandoverheadcosts•goodproductsuniquecommentary•prideinsuccesslinkedtoinnovation•technical/engineeringheritage•goodreputationwithcustomers•powerhistoricallywiththebusinessandthebackendcompaqoncompaqsimilarities•strongbrand,productsandservices•industryconsolidating•disadvantagedinsupplychainandoverheadcosts•goodproductsuniquecommentary•historicallyfast,nimble,andabletoexecute•traditionallyshort-termfocused•fastgrowththroughnewbusinessmodel•redefinedcomputinglandscape来自•top-downstrategy;mid-managementnotinvolved•needforplanningandexecutionprocess•differences•strategyislong-termorienteduniquecommentary•strategyincreasinglyunclearasyougodowntheorganization•strategyhastobetranslatedintosomethingconcretecompaqoncompaqsimilarities•strategycomesthroughatop-downprocess•little/nostrategicprocessdifferences•susceptibletofrequentchangesindirection•customerfocusedwithashort-termorientationtowardthemarket;interfereswithinvesting/buildingforthefutureuniquecommentary•tendencytobeinfluencedmorebymajorcustomeraccountsthantechnologicaladvancementscongruencemodeloutputinputenvironmentresourceshistorystrategysystemunitindividualworkpeopleformalorganizationinformalorganization来自•respectforprocess•strongplanningandfinancialprocesses•workprocessisorganizationallybased,verticallystrong,workswelluniquecommentary•autonomyinmanagingone’sownworkisthenorm;accountabilityatindividuallevel•uppermanagementdoesnotseemtobeheldaccountableinthesamewayasothers•poorcross-functionalaccountabilitiesandownershipofworkcompaqoncompaqdifferences•processseenasbureaucracy,aversiontoprocesses•lackofclear,disciplinedprocesses•workprocess:swatteamsuniquecommentary•technologyisgreat•informationsystemsarenotintegrated•multitaskingisanorm•work-lifebalanceisnotachieved来自•lowcredibilityinleadershipdifferences•leadershipfocusedonrelationships(howthingsgetdone)uniquecommentary•multicultural,diverse,dedicatedworkforce•team-oriented•losingthe“familyfeeling”•lowerlevelsofmanagementareinformal;topmanagementismoreformalandremoved•recentchangesledtolowmoralecompaqoncompaqsimilarities•lowcredibilityinleadershipdifferences•leadershipachievement-oriented,ruggedindividualists(whatgetsdone)uniquecommentary•peoplearebright,committed,andworkhard,longhours•goodinterpersonalrelationships•learninghappensonthejob•insufficientinvestmentintraininganddevelopment•peopledonotfeelempowered,exceptinfield来自•goalschangetoooften;theyareunclear,executionnotenforced•noconsequencesfornotmeetingobjectives;performancemetricsunclearorabsent,differacross“silos”•front-end/back-endstructureexacerbatedproblemswithaccountability•hpishorizontallychallenged•morepowermovingtothefront-endorganization•hpisbecomingmorecentralizeddifferences•nocommonprocessfordecisionmaking;verytop-down,slow,longdecis