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摘要在全球一体化的背景下，企业之间的竞争越来越激烈。要想在激烈的竞争中站稳脚跟，取得一席之地，就必须充分利用企业的各种资源，尤其是具有无限潜能的人力资源。要充分激发人的潜能，调动员工的积极性，企业就必须有效地进行绩效考核，而KPI是把企业的战略目标分解为可运作的远景目标的一种工具，是企业绩效管理系统的基础，因此，企业设计一套适合自身的KPI体系具有至关重要的作用。KPI是指一系列集中在企业绩效方面的评价指标，这些指标对企业当前的发展和未来的成功起到关键作用，是用来衡量某一岗位人员工作绩效表现的具体量化指标，是对工作完成效果的最直接衡量方式。KPI来源于对企业总体战略目标的分解，反映最能有效影响企业价值创造的关键驱动因素。因此，本文主要介绍KPI、KPI体系及其设计过程中存在的问题，并通过对案例公司绩效考核指标体系进行分析，指出其绩效考核体系设计过程中应注意的问题。然后再根据公司的具体情况，在先进的理论指导下，设计出适合公司本身的KPI体系。关键词：KPI，指标标准，权重，KPI体系AbstractInthecontextofglobalization,thecompetitionbetweenenterprisesbecomesmoreandmorefierce.Togainafirmfootholdinthefiercecompetition,itisnecessarytotakefulladvantageofthevarietyofresources,especiallythehumanresources.Necessarytofullydevelopone'spotentialandmobilizetheenthusiasmofemployees,companiesmusteffectivelycarryouttheperformanceappraisal.TheKPIisthetoolthatbrokethecorporatestrategicobjectivesdowntoaartificialvisioncanbetransportedandiiisthebasisofcorporateperformancemanagementsystem.Therefore,itisimportanttodesignasuitableKPIsystem.TheKPIisaseriesevaluationthatfocusinbusinessperformance,theseindicatorsplayakeyroleinthedevelopmentofcurrentbusinessandfuturesuccess,isaspecificquantitativeindicatorsusedtomeasuretheperformanceofcertainstaffpositionsandtocompletetheworkthemostdirectmeasureoftheeffect.KPIcomesfromthedecompositionoftheoverallstrategicobjectivesreflectthekeydriversofthemosteffectiveenterprisevaluecreation.Therefore,thisarticleintroducestheKPI,KPIsystemanditsproblemsinthedesignprocess,andanalyzethecaseofcompanyperformanceevaluationindexsystem,thatshouldbenotedthatinitsperformanceappraisalsystemdesignprocess.Thenaccordingtothespecificcircumstancesofthecompany,advancedundertheguidanceofthetheory,designaKPIsystemforthecompanyitself.Keywords:KPI,indicatorstandards,weights,KPIsystem目录1.绪论..............................................................................................................................................11.1研究背景............................................................................................................................11.2研究目的和意义................................................................................................................11.3研究方法和步骤...............................................................................................................21.3.1研究方法................................................................................................................21.3.2研究步骤................................................................................................................32.KPI体系设计的相关理论知识...................................................................................................42.1KPI的定义........................................................................................................................42.2KPI的特点........................................................................................................................42.3设立KPI的原则...............................................................................................................52.4构建KPI体系的价值.......................................................................................................52.5KPI体系的设计方法........................................................................................................62.6KPI体系设计的程序........................................................................................................63.京成公司的KPI体系介绍..........................................................................................................83.1京成公司简介...................................................................................................................83.1.1京成公司概况.......................................................................................................83.1.2京成公司的组织结构图.......................................................................................83.1.3京成公司原有KPI考核体系...............................................................................93.2原KPI体系中存在的问题.............................................................................................114.京成公司KPI体系再设计的总体要求.....................................................................................134.1KPI体系再设计的目标..................................................................................................134.2KPI体系再设计过程中的总体要求............................................................................135.京成公司KPI体系再设计........................................................................................................145.1明确企业战略，提取KPI..............................................................................................145.2确定指标评价标准.........................................................................................................145.2.1确定指标标准的依据.........................................................................................145.2.2确定指标标准的方法.........................................................................................155.2.3京成公司指标标准的确定......................................................