酒店英语服务手册

第1页共10页XX酒店英语服务手册第2页共10页目录一、CheckIn（入住登记）.........................................3二、Check-Out(结账)...............................................4三、Lease（租借物品).............................................4四、SafetyBox（保险箱）..........................................5五、MorningCall/WakeUpCall（叫醒服务）.....................5六、Laundry（洗衣服务）...........................................5七、BusinessService（商务服务）...............................5八、TicketBooking（订票服务）.................................6九、LuggageStorage（行李寄存）..................................6十、CallTaxi（叫出租车）.........................................6十一、OpenTheDoor（开门服务）.....................................6十二、OpeningTimeofTheRestaurant（餐厅时间）..................6十三、LongDistanceCall（长途电话问讯）........................6十四、Others（其他）...............................................7十五、Information（Outside）问询服务（酒店外）..................7十六、Housekeeping客房服务........................................8十七、BasicExpressions基本用语/问话............................8第3页共10页XX酒店英语服务手册一、CheckIn（入住登记）I’dliketocheckin.我想办理入住。Doyouhavereservation?您有预定吗？MayIknowyouname?请告诉我您的姓名好吗？Sorry,wearefull-house,IcanrecommendViennaHotelAigouforyou.对不起，我们满房了，我为您推荐维也纳爱国店。AreyoumemberofViennaHotelRewards?您是嘉宾俱乐部的会员吗？WouldyoupleaseshowmeyourViennaHotelCard?您能出示嘉宾卡吗？Whatkindofroomwouldyoulike?您需要哪种房？Wehavesingleroom,whichwouldyoulike?我们有单人间，您需要哪种？Standardtwinroom(2beds)标准双人房Queensizeroom(180×200)大床房（床180×200）Kingsizeroom(200×200)商务大床房（床200×200）Suits套房Theroomrateis....yuanpernight.房价是每晚…元。Isthereanydiscountoftheroomrate?房价有折扣吗？WehavespecialrateforViennaHotelmemberonly.我们只对嘉宾会员有特别优惠价。Howlongwillyoustaying?您想住几天？About....nights.约....天。Wouldyoulikenon-smokingroom?您是需要无烟房吗？Couldyoupleaseshowmeyourpassport?请出示您的护照。Wouldyoupleasesignyourname？您能签个名吗？MayIimprintyourcreditcard?我可以刷您的信用卡吗？第4页共10页Forcashdeposit,wewouldrequire....RMB.请您预交....元押金。Havethereanyminibarintheroom?房间里有迷你吧吗？Yes有。Wouldyoulikebreakfastinhotel?您希望在酒店用早餐吗？Wehavebreakfastbuffet,28yuanperperson.酒店提供中西自助餐，每位28元。Here’syourroomkey.这是您的房间钥匙。Yourroomisonthe6thfloor.您的房间在6楼二、Check-Out(结账)MayIhavemybill,please?I’llcheckplease.能把帐单给我吗？我想核对一下。MayIhaveyourdepositreceiptandyourroomkey?您把押金收据和房卡钥匙给我好吗？Didyouhaveanylatechargesthismorning?您今早又有新的消费吗？Howwouldyouliketopay?你打算以何种方式付账？ByCreditcardplease.(Cash)请刷卡结帐（用现金）Yourbillcomesto....yuan.您帐单共计....元。Couldyoupleasecheckthebillandsign?您能核对下帐单并签个字吗？Therehasbeenamistakeinthebill.帐单上有一处错误。Sorry,Whichone?Letmecheckdetailagain.对不起，哪一项？让我再仔细核查一次。Thisisyourreceipt.这是您的发票。Howlongfromhoteltotheairport?酒店到机场需要多长时间？About....bytaxi.乘出租车大约....时间三、Lease（租借物品)Doyouhavehairdryer?请问你们有吹风机吗？烫衣板和熨斗Irin&Board多功能插座第5页共10页ExtensionBoard/Adapter针线包SewingKit雨伞Umbrella小剪刀Scissors胶水Glue客房加床ExtraBed麻将桌和牌Mah-jong/CardsYes,wehave.MayIhaveyournameandroomnumber,please?是的，我们有。您能告诉我您的姓名和房号吗？DoyouhavetheMah-jongforlend?请问你们有麻将出租吗？Yes,wehave....yuanperhour.是的，我们有....元每小时。Pleasesignyournameinthisform.请在《借物单》上签字。四、SafetyBox（保险箱）CanIleavethisinthesafety-box?我能把这个东西寄存在保险柜里吗？Wehavesafetybox.酒店能提供保险箱。五、MorningCall/WakeUpCall（叫醒服务）Couldyouwakemeupat....tomorrowmorning?你能在明早…点叫醒我吗？Whattime?Pleasewritedown.是几点？请写一下叫醒时间。六、Laundry（洗衣服务）Doyouhavelaundryservice?你们可以提供洗衣服务吗？Yes,wehave,pleasefillinthelaundrylist.我们可以提供，请填写洗衣单。Ineeditbacksoon.我希望洗衣早点送回来。Thereisaspecialexpressservice,butshouldextracharge.有加急服务，需要加收服务费。七、BusinessService（商务服务）CanIsendafax?我想发份传真。Copy复印第6页共10页AccesstheInternet上网I’lldoitforyou,thechargewillbe…yuan.我帮您做，费用是…元。WehaveaBusinessCenter.我们有商务中心。八、TicketBooking（订票服务）CanIbookairticketinhotel?我能在酒店订机票吗？PleasecontactwithourBusinessCenter,theextentionnumberis....请与我们商务中心联系，分机...九、LuggageStorage（行李寄存）Canyoustoreluggageforguest?可以寄存行李吗？Wecanstoreluggageforhotelguests.我们可以为客人寄存行李。十、CallTaxi（叫出租车）Howtocallataxi?怎么叫出租车？Wecancalltaxiforyou.我们可以帮您叫车。十一、OpenTheDoor（开门服务）Iforgetthekeyinmyroom.我把钥匙忘房间了。MayIhaveyourname/roomnumber?请问您的姓名/房号。Pleaseshowthisonetotheroomattendant.请把这条子（客房开门通知单）给客房服务员。十二、OpeningTimeofTheRestaurant（餐厅时间）WhattimeistheBreakfastserved？几点钟供应早餐？Lunch中餐Dinner晚餐Breakfasttimeis7:00-10：00早餐时间在7：00-10：00Lunch午餐....Dinner晚餐....十三、LongDistanceCall（长途电话问讯）HowtodialIDD?请问如何拨打国际长途电话？Pleasedial9first,thendialthecountrycodeandareacode....请先拨9，然后国家代码、地区代码....第7页共10页HowtoDialLocalCall?请问如何拨打本地电话？Pleasedial9first,thendialthetelephonenumber.请先拨9，然后拨电话号码…十四、Others（其他）Howabouttheweather?天气如何？Thetemperature....温度是…度。It’scloudly/Sunny/Rainy/Windy/Snowy天气多云/晴好/下雨/刮风/下雪CanIgetsomesmallexchange,please？可以帮我换点零钱吗？Ihavepaininmyteeth.我牙痛。Iamundertheweather.我不舒服，生病了。Doyouwanttoseeadoctor?你要去看医生吗？IwritedownChineseofthehospital,pleaseshowthetaxidriver.我写下来医院的中文名称，请出示给出租司机看十五、Information（Outside）问询服务（酒店外）a)Sightseeing/Shopping观光/购物Whatarethemainpointsofinterest?主要的观光景点有哪些？IprovideSightseeingtourforyou,include…yuanperperson,向您推荐城市观光游，包括....项目,每位....元.Whataretheopeninghours/close?什么时候开门/关门Thebusinesshouris....营业时间是....Where’sthemainshoppingcenter?主要的/大型的购物中心在哪儿?I’llwritethenameinChinese,pleaseshowthe