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第1页共18页XX酒店年度工作表现评估第2页共18页20XXAnnualPerformanceReviewForm20XX年度工作表现评估表PerformanceReviewRecord工作表现评估记录Name姓名:Position职位:Manager’sName经理姓名:DateofReview评估日期:RatingScaleDefinitions评分等级说明KJRandLeadershipCompetencyratingswillbemeasuredusingwholenumbersonly.TheOverallPerformanceRatingmaybemeasuredusingwholeorhalfnumbers.衡量主要工作职责和领导能力的分数只能是整数;而总体表现得分则可以是整数或半分。5ExceptionalPerformance:TheemployeeconsistentlyexceedsalltheexpectationsforKeyJobResponsibilitiesandLeadershipCompetenciesandisacknowledgedassuchbypeersandseniorleaders.持续不断地超越期望：员工在主要工作职责和领导能3VeryGoodPerformance:TheemployeemeetsestablishedexpectationsforKeyJobResponsibilitiesandLeadershipCompetencies.Thisisaratingthatanypersonshouldfeeljustifiablyproudof.表现优异：员工在主要工作职责和领导能力方面达到期望要求，任何获此评分的员工都有理由感到自豪。2MixedOutcomes:TheemployeemeetssomeexpectationsforKeyJobResponsibilitiesandLeadershipCompetencies.Withfocus,thepotentialtoraiseperformanceexists.第3页共18页力方面持续不断地超越期望，并受到同事和上级领导的认可。4ConsistentOverPerformance:TheemployeefrequentlyexceedsexpectationsforKeyJobResponsibilitiesandLeadershipCompetenciesagainstanalreadystretchingsetofstandards.经常超越期望：员工在主要工作职责和领导能力方面经常超越期望，并超越已经提高的标准要求。基本达到期望：员工在主要工作职责和领导能力方面达到部分期望要求。有潜力针对性地提升工作表现。1UnacceptablePerformance:TheemployeedoesnotmeetexpectationsforKeyJobResponsibilitiesandLeadershipCompetencies.Aperformanceimprovementplanneedstobeinplace.未达到期望：员工在主要工作职责和领导能力方面未达到期望要求。需要制定工作表现提高计划。Section1-OverallPerformanceRating第一部分总体工作表现评分CATEGORY评分类别RATING评分KEYJOBRESPONSIBILITIES/SPECIALPROJECTS/ADDITIONALRESPONSIBILITIES主要工作职责/特殊项目/附加工作职责LEADERSHIPCOMPETENCIES领导能力OVERALLRATING总体工作表现得分(*Fortheoverallrating,usehalforwholenumbers.可以用半分或整数)第4页共18页Theoverallratingshouldreflecttheemployee’soverallperformanceforthepastyear,andisasplitbetweentheachievementofKeyJobResponsibilities,SpecialProjectandAdditionalResponsibilities,(ifapplicable)andthedegreetowhichtheemployeehasdemonstratedtheLeadershipCompetencies.总体工作表现评分应反映员工在过去一年中的总体工作表现，主要工作职责,特殊项目和附加工作职责(如果适用)的完成情况和员工在领导能力方面的表现应各占一半。Manager’sOverallComments经理总体意见:ManagerSignature经理签名:Date日期:第5页共18页IhavereviewedthisdocumentwithmymanagerandIunderstandthatImayattachanyadditionalwrittencomments,whichwillbecomeapartofthisperformancereviewrecord.本人已和经理共同完成了这份评估，并且知道我可以附加任何书面意见，从而作为本工作表现记录的一部分。Employee’sOverallComments员工总体意见:EmployeeSignature员工签名:Date日期:Section2-KeyJobResponsibilities第二部分主要工作职责PerformanceFactors工作表现要素Comments&Examples意见及举例PerformanceRating表现评分54321JobKnowledge:Understandsandperformsallelementsofthejob.Easilyappliesknowledgeandabilitiestonewtasks.Workproductisconsistentlyaccurateand第6页共18页reliable.业务知识：理解并能完成工作的各个方面。能在新任务中轻松应用所具备的知识和能力。工作成果始终正确、可靠。WorkQuantityandQuality:Meetsestablisheddeadlines&assumespersonalresponsibilityforworkproduct.Continuallystrivestoimproveefficiency.Completesallelementsofjobrequirements.工作数量和质量：达到预定的完成期限，对工作成果承担个人责任。不断努力提高工作效率。工作的完成符合各项要求。Initiative/Judgement:第7页共18页Identifiesandappropriatelysolvesorrefersproblems.Takesresponsibilityforindependentaction.主动性/判断力：确定问题所在，并能正确地解决或转交问题。对独立行动承担责任Conduct:Followscompany’srulesandpoliciesandisagoodexampleforco-workerstofollow.Displaysprofessionalbehaviour.行为：遵循公司规章和政策，是同事们的行为典范。行为体现专业水准。Communications:Verbalcommunication:expressesselfclearlyandprofessionally.第8页共18页Maintainsopencommunicationwithmanager.沟通：口头沟通：清晰而专业的表达自己的意见。与经理保持开放的沟通。Adaptability:Showssupportfororganizationalchanges.适应性：支持组织实施的各种变化。Attendance:Demonstratesreliabilitybymaintainingconsistentworkattendance.Displaysflexibilityandprovidesadditionalsupportwhenneeded.出勤：始终保持一贯可靠的出勤。需要时能够灵活机动，提供额外的支持。第9页共18页CombinedKeyJobResponsibilitiesRating主要工作职责总体得分(wholenumberonly须为整数)第10页共18页Section3-SpecialProjectsand/orAdditionalResponsibilities(ifapplicable)第三部分特殊项目以及、或者附加工作职责(如果适用)Alignmenttocorepurpose(GreatHotelsGuestLove)与核心目标相联系(客人挚爱的杰出酒店)OurPeople,GuestExperience,ResponsibleBusiness,FinancialDESCRIPTION描述ACCOMPLISHMENTS成就RATING评分第11页共18页Returns员工团队,宾客体验,企业责任,财务回报第12页共18页CombinedSpecialProjectsand/orAdditionalResponsibilitiesRating特殊项目以及、或者附加工作职责总体得分(wholenumberonly须用整数)第13页共18页Section4-LeadershipCompetencies(IncludingOurWinningWays)第四部分领导能力(包括致胜之道)RefertoIHGLeadershipCompetenciesGuideinMerlin/Roomtogrow/PerformanceManagementforbehaviourscorrespondingwiththeappropriateemployeelevel.请参考洲际酒店集团领导力指导，查阅各员工级别相应的行为标准(Merlin/Roomtogrow/PerformanceManagement)TeamFocused“Workingtogethereffectivelytomeetbusinessgoalsfaster”关注团队“通过有效的协同合作，更迅速地实现企业目标”FosteringCollaboration全面协作Comments意见:第14页共18页LeadingandDevelopingPeople领导和发展员工WorkBetterTogether协作共赢CelebrateDifference求同存异Rating评分ActionOriented“Drivingtoachieveambitioustargetsinanefficientway”行动导向“以高效的方式推动长远目标的实现”DriveforResults成效驱动Comments意见:第15页共18页TurningVisionintoAction将愿景转化成行动AimHigher追求卓越DotheRightThing做对的事Rating评分Passionate“Caringpassionatelyaboutourguestsandbusinesspartners,andchangingtomeettheirneeds”工作热情“关注客户和商业伙伴的需求，积极做出变革”Guest/Customer&MarketComments意见:第16页共18页Focus关注客户与市场ChampioningChange主导变革ShowWeCare体现关爱CelebrateDifference求同存异Rating评分第17页共18页Savvy“Knowingwhatittakestobeatourcompetitors,bothnowandinthefutu