高中英语书面表达专题：抱怨信课件(共12张)

ComplaintLetter----投诉信写作步骤：StepⅠ：写信的目的StepⅡ：说明投诉问题，并说明问题带来的后果StepⅢ：提出合理的建议或期待回复Wordsandphrases：complain/complaintdisappointing/disappointedannoying/annoyedexplanationwebsitequalitydissatisfactiontake…seriouslymakeupfordrawtheattentionofgivedueattentionto…足够重视…makeacomplaintabout…ofpoorqualityExpressions:•I’mwritingtomakeacomplaintaboutyourstandardservice.•I’mmostunwillingtocomplain,buttheserviceattitudeofyourassistantsisreallyannoying.•I’m…acustomerwhobought…fromyourwebsiteseveraldaysago.Iamwritingtoyoutocomplainabout….•Iamwritingtoexpressmydissatisfactionwith/atyourunfriendlyattitudetocustomers.•Toimprovethesituation,itisadvisableforyoutotakethefollowingmeasures.•Idohopethatsomeonewilltakeeffectivemeasurestodealwiththismatter.•Iwouldliketodrawyourattentiontothequalityofyourproducts.•Isincerelyhopeyoucanbetteryourserviceandthatmistakewon’tariseagaininthefuture.•Canyouarrangeanewoneformeassoonaspossible?•Ihope/Iwouldappreciateitifyouwillgivedueattentiontothematter.•Iwouldbehighlyappreciatedifyoucoulddosomethingaboutit.•Iamreallyannoyedaboutit.Itrust/havegreatfaiththatyouwilltakemycomplaintsseriously.模板:Dear…,Mynameis….IfeelbadtotroubleyoubutIamafraidthatIhavetomakeacomplaintabout….First,….Besides,….Tobefrank,….Tomakeupforit,Isuggest….Isincerelyhopeyoucanbetteryourserviceandthatmistakeswon’tariseagaininthefuture.Iamreallyannoyedaboutit.Ibelieveyouwilltakemycomplaintsseriously.Lookingforwardtoyourearlyreply.Yourssincerely,…Writingsample1:DearManager,I’mLiHua,oneofyourhotel’scustomers.I’mwritingtocomplainaboutyourunsatisfyingservice.DuringmystayatyourhotelfromJan28to30,theserviceinyourhotelleftmuchtobedesired.Tobeginwith,Ifoundmysuitcasebrokenaftertheywerecarriedtomyroombyoneofyourporters.Besides,waterwasleakingoutofthetoiletinthebathroom.Worsestill,thenoisefromthebardownstairswentonsolateintothenighteachnightthatIcouldn’tgetgoodrest.I’mdisappointedwithyourservice,andIhopeyoucanbetteryourserviceincasethesamematterarisesinthefuture.I’mreallyannoyedaboutit.Ibelieveyouwilltakemycomplaintsseriously.Lookingforwardtoyourearlyreply.Yourstruly,LiHuaWriting:假定你是李华,半月前你从某国外网站上订购了一台笔记本电脑和一套英文小说，昨天才到货，且电脑不是你订购的型号，小说也有缺页现象。请就此向网店客服写邮件投诉。要点如下：1.介绍购物情况2.反映存在问题3.提出解决方案Towhomitmayconcern,_________