高中英语书面表达专题：投诉信、抱怨信

ComplaintLetter----投诉信StepⅠ：写信的目的StepⅡ：说明投诉问题，并说明问题带来的后果StepⅢ：提出合理的建议或期待回复写作步骤：complain/complaintdisappointing/disappointedannoying/annoyedexplanationwebsitequalitydissatisfactionWordsandphrases：take…seriouslymakeupfordrawtheattentionofgivedueattentionto…足够重视…makeacomplaintabout…ofpoorqualityI’mwritingtomakeacomplaintaboutyourstandardservice.I’mmostunwillingtocomplain,buttheserviceattitudeofyourassistantsisreallyannoying.I’m…acustomerwhobought…fromyourwebsiteseveraldaysago.Iamwritingtoyoutocomplainabout….Iamwritingtoexpressmydissatisfactionwith/atyourunfriendlyattitudetocustomers.Expressions:Toimprovethesituation,itisadvisableforyoutotakethefollowingmeasures.Idohopethatsomeonewilltakeeffectivemeasurestodealwiththismatter.Iwouldliketodrawyourattentiontothequalityofyourproducts.Isincerelyhopeyoucanbetteryourserviceandthatmistakewon’tariseagaininthefuture.Canyouarrangeanewoneformeassoonaspossible?Ihope/Iwouldappreciateitifyouwillgivedueattentiontothematter.Iwouldbehighlyappreciatedifyoucoulddosomethingaboutit.Iamreallyannoyedaboutit.Itrust/havegreatfaiththatyouwilltakemycomplaintsseriously.Dear…,Mynameis….IfeelbadtotroubleyoubutIamafraidthatIhavetomakeacomplaintabout….First,….Besides,….Tobefrank,….Tomakeupforit,Isuggest….Isincerelyhopeyoucanbetteryourserviceandthatmistakeswon’tariseagaininthefuture.Iamreallyannoyedaboutit.Ibelieveyouwilltakemycomplaintsseriously.Lookingforwardtoyourearlyreply.Yourssincerely,…模板:DearManager,I’mLiHua,oneofyourhotel’scustomers.I’mwritingtocomplainaboutyourunsatisfyingservice.Writingsample1:DuringmystayatyourhotelfromJan28to30,theserviceinyourhotelleftmuchtobedesired.Tobeginwith,Ifoundmysuitcasebrokenaftertheywerecarriedtomyroombyoneofyourporters.Besides,waterwasleakingoutofthetoiletinthebathroom.Worsestill,thenoisefromthebardownstairswentonsolateintothenighteachnightthatIcouldn’tgetgoodrest.I’mdisappointedwithyourservice,andIhopeyoucanbetteryourserviceincasethesamematterarisesinthefuture.I’mreallyannoyedaboutit.Ibelieveyouwilltakemycomplaintsseriously.Lookingforwardtoyourearlyreply.Yourstruly,LiHua假定你是李华,半月前你从某国外网站上订购了一台笔记本电脑和一套英文小说，昨天才到货，且电脑不是你订购的型号，小说也有缺页现象。请就此向网店客服写邮件投诉。要点如下：1.介绍购物情况2.反映存在问题3.提出解决方案Towhomitmayconcern,_________Writing:DearMr.Brown,I’moneofyourcustomers.I’mwritingtomakeacomplaintaboutyourgoods.Tobeginwith,IorderedanotebookcomputerandasetofEnglishnovelsonyourwebsitetwoweeksago,butIdidn’treceivethemuntilyesterday.Besides,tomydisappointment,thecomputerIreceivedisn’ttheoneIordered.Ifyourefertomyoriginalorder,youwillfindthatIrequestedaModel506computer.However,Model480reachedmeinstead,causingmemuchinconvenience.Tomakemattersworse,thebooksarefarfromsatisfying,asIfoundsomepagesmissing.Therefore,Ihopeyoucansolvethematterforme.IwonderifyoucantakebackthoseyousentoutandreplacethemwithaModel506computerandanewsetofbooks?Iwouldappreciateitifyoucouldgivedueattentiontothismatter.Lookingforwardtoyourreply.Yours,LiHua假如你是李华，上星期去马来西亚度假。你对所住酒店的服务不满，请根据下列提示给酒店写一封投诉信。内容如下:1.个人信息:2.反映情况;3.希望尽快得到解决。DearSir/Madam,I’mLiHua,atouristwhostayedatyourhoteltheotherdayonatourofyourcountry.Notcontentwithyourpoorservice,I’mwritingtomakeacomplaint.Firstofall,myroomwasnevercleanedduringmystayatyourhotel,whichmademeannoyed.What’smore,Iconstantlyhadproblemswiththeplumbing.Coldwateroftencameoutofthehottap,thusmakingmesufferfromabadcold.Worsestill,thenoisefromthebardownstairswentonsolateintothemidnighteverydaythatIcouldn’tgetagoodrest.Tobehonest,it’stheworstexperienceIhaveeverhadduringmytravel.I’mdisappointedwithyourservice.Iwouldbemorethanpleasedifyoucouldtakemycomplaintseriouslyandgetitsettledassoonaspossible.Yours,LiHua