高中英语书面表达专题：抱怨信实用课件

ComplaintLetter----投诉信写作步骤：StepⅠ：写信的目的StepⅡ：说明投诉问题，并说明问题带来的后果StepⅢ：提出合理的建议或期待回复Wordsandphrases：complain/complaintdisappointing/disappointedannoying/annoyedexplanationwebsitequalitydissatisfactiontake…seriouslymakeupfordrawtheattentionofgivedueattentionto…足够重视…makeacomplaintabout…ofpoorqualityExpressions:•I’mwritingtomakeacomplaintaboutyourstandardservice.•I’mmostunwillingtocomplain,buttheserviceattitudeofyourassistantsisreallyannoying.•I’m…acustomerwhobought…fromyourwebsiteseveraldaysago.Iamwritingtoyoutocomplainabout….•Iamwritingtoexpressmydissatisfactionwith/atyourunfriendlyattitudetocustomers.•Toimprovethesituation,itisadvisableforyoutotakethefollowingmeasures.•Idohopethatsomeonewilltakeeffectivemeasurestodealwiththismatter.•Iwouldliketodrawyourattentiontothequalityofyourproducts.•Isincerelyhopeyoucanbetteryourserviceandthatmistakewon’tariseagaininthefuture.•Canyouarrangeanewoneformeassoonaspossible?•Ihope/Iwouldappreciateitifyouwillgivedueattentiontothematter.•Iwouldbehighlyappreciatedifyoucoulddosomethingaboutit.•Iamreallyannoyedaboutit.Itrust/havegreatfaiththatyouwilltakemycomplaintsseriously.模板:Dear…,Mynameis….IfeelbadtotroubleyoubutIamafraidthatIhavetomakeacomplaintabout….First,….Besides,….Tobefrank,….Tomakeupforit,Isuggest….Isincerelyhopeyoucanbetteryourserviceandthatmistakeswon’tariseagaininthefuture.Iamreallyannoyedaboutit.Ibelieveyouwilltakemycomplaintsseriously.Lookingforwardtoyourearlyreply.Yourssincerely,…Writingsample1:DearManager,I’mLiHua,oneofyourhotel’scustomers.I’mwritingtocomplainaboutyourunsatisfyingservice.DuringmystayatyourhotelfromJan28to30,theserviceinyourhotelleftmuchtobedesired.Tobeginwith,Ifoundmysuitcasebrokenaftertheywerecarriedtomyroombyoneofyourporters.Besides,waterwasleakingoutofthetoiletinthebathroom.Worsestill,thenoisefromthebardownstairswentonsolateintothenighteachnightthatIcouldn’tgetgoodrest.I’mdisappointedwithyourservice,andIhopeyoucanbetteryourserviceincasethesamematterarisesinthefuture.I’mreallyannoyedaboutit.Ibelieveyouwilltakemycomplaintsseriously.Lookingforwardtoyourearlyreply.Yourstruly,LiHuaWriting:假定你是李华,半月前你从某国外网站上订购了一台笔记本电脑和一套英文小说，昨天才到货，且电脑不是你订购的型号，小说也有缺页现象。请就此向网店客服写邮件投诉。要点如下：1.介绍购物情况2.反映存在问题3.提出解决方案Towhomitmayconcern,_________•1.第一眼看到你会被那抢眼、近乎妖艳的色彩震撼，更会迷醉于她独特的，蕴涵巫女般迷幻魔力的风格之中。•2.她选择以代表强烈欲望的紫色来包装其化妆品系列，以黯紫色为主色的包装，周围布满了红艳的蔷薇，像极了年代妩媚的面粉盒；复古俏丽的化妆品系列让城中女子爱不释手。•3.古琦品牌时装一向以高档、豪华、性感而闻名于世，以“身份与财富之象征”品牌形象成为富有的上流社会的消费宠儿，一向被商界人士垂青，时尚之余不失高雅。古琦现在是意大利最大的时装集团。•4.继承着法国高级女装的传统，始终保持高级华丽的设计路线，迎合上流社会成熟女性的审美品味，象征着法国时装文化的最高精神。•5.多年过去了，这个名字依然引领着世界的流行时尚。然而在这些辉煌的业绩后面，我们所看到的是一个活生生的，他充满着深情，极为害羞，又极为幽默，他便是永远的。•6.迪奥的设计，注重的是服装的女性造型线条而并非色彩。他的时装具有鲜明的风格：裙长不再曳地，强调女性隆胸丰臀、腰肢纤细、肩形柔美的曲线，打破了战后女装保守古板的线条。这种风格轰动了巴黎乃至整个西方世界，给人留下深刻的印象。•7.服装与其他名牌做法不同，它从不将任何“”或“”等明显的标志放在衣服上，而衣标上的字样，则是其唯一的辨识方法。•8.推出的服装款式向顾客传递积极、开放的生活理念,倡导时尚的生活方式。专为成熟时尚的都市女性设计。她们的着装风格典雅、性感；精于对服装款式、颜色、面料及配饰的感谢观看，欢迎指导！