管理咨询团队的领导有效性研究

南京航空航天大学硕士学位论文管理咨询团队的领导有效性研究姓名：赵蕴申请学位级别：硕士专业：企业管理指导教师：钱焱20080101ISPSSIIABSTRACTAsthedevelopmentofchinaeconomy,thecompetitionbetweenenterprisesisbecomingstrongerandstronger,theenterprises'requirementsofmanagementknowledge,techniqueandexperiencedrivechina'smanagementconsultingindustrytoanewlevelofdevelopment.Thereareenormoussuccessfulconsultingexamplesappearedintheprocessofdevelopmentofchinamanagementconsultingindustry,however,therearealsolotsofunsuccessfulcases,fromwhichwecanfindandlearnthekeypointsofhowtoconstructandoperateaneffectiveteamandtheimportanceofteamleadershipinteamwork.Thispaperisapieceofresearchofhowtoimprovetheeffectivenessofleadershipinmanagementconsultingteam.Basedonliteraturereview,Idefinedthemanagementconsultingteamandtheleadershipofmanagementconsultingteamfirstly,andanalyzedthekeyfeaturesofmanagementconsultingteam,thus,analyzedthestandardsoftheevaluationoftheeffectivenessoftheleadershipofmanagementconsultingteam.Thencombiningthefactualcircumstanceofmanagementconsultingteam,pointedouteightmostimportantfactorswhichcaninfluencetheeffectivenessoftheleadershipofmanagementconsultingteam,theseeightfactorscanbedividedintothreedimensions.Thedimensionofconsultingteammembers,includingthepersonalitiesofprojectmanagersandconsultants,thedimensionoftheprocessofconsultingteam,includingthecriterion,conflictsandtherolebalanceofconsultingteam,andthedimensionofenvironment,includingthesupportsoftopmanagersofclients,thesupportsofconsultingcompanies,andthedifferencesbetweentheconsultingteam'scultureandtheclient'scorporationculture.Tovalidatethecorrectnessofmytheoreticstudies,Iusedquestionnairesasthemainmethodofmyempiricalresearch.UsingSPSSstatisticalanalysessoftwaretoprocessthedatawhichIcollectedfromquestionnaires,manymethodsareadopted,suchasreliabilityanalysis,factoranalysis,scaleanalysis,meananalysisandsoon.TheresultsuccessfullyvalidatedthefactorswhichIpointedout.Furthermore,Iputforwardthesolutionsandadvicesfortheeffectivenessoftheleadershipofconsultingteam.KeyWord:Team,TeamLeadership,LeadershipEffectivenessManagement,ConsultingTeam,InfluenceFactorVI2.1............................................................................144.1................................................................................354.2................................................................364.3................................................................374.4................................................................374.5................................................................384.6................................................................394.7................................................................404.8........................................404.9................................................................424.10......................................424.11..............................................................434.12..............................434.13..............................................................444.14..............................444.15......................................................................454.16......................................464.17......................................................................474.18..............................484.19..................................484.20......................................494.21......................................494.22..............................504.23..........................504.24..............................514.25..514.26..............................................52,()2008-3-2011.11.1.11[1]200012010100[2]2[3][3]231.1.212Self-ManagementTeamAutonomousTeamBosslessTeam31.21.11.241.11.22.12.42.23.33.23.13.44.64.54.44.34.24.15.45.35.25.16.16.22.31.31.151.261.31.3.11234SPSS121.3.2123782.12.1.1KatzenbachSmith1993[4]LawrenceHolpp(1999)[5]2002[6]2004[7]•19979workteam[8]2.1.21YuklG1998[9]2005[10]2006[11]2TeslukMathieu1999[12]Ancona&Caldwell1992Druskat&Wheeler2003[13][14]Thambaim2004[15]200110[16]2.1.3Zaccro2001[17]McGrathfunctionalleadershipapproach/situational[18]Fleishman13planningandcoordinationcommunicatinginformationManagingpersonnelresourcesManagingmaterialresources[19]FleishmanZaccaroteamliaisonnetworkingsensemakingrepresentingZaccarodevelopmentandshapingofteamprocessmonitoringandmanagementofongoingteamperformance[20]Stechler&Fondas199511[21]Ancona&Caldwell1992Druskat&Wheeler2003[22][23]2005[24]2.1.4Marks,ZaccaroMathieu2001actionteam[25]BurkeMarks[26]Larson1998[27]Tesluk1999[28]Smith-Jentsch,SalasBrannick2001[29]200412[30]2.22.2.1120[31][32],,[33]220()[34],1334Bass1985TransactionalLeaders&TransformationalLeaders[35]J.CongerJ.HayHouseCharismaticLeadership2.2.2BassStogdill1981[35]Bass198614Nassp1982CongerKanungo2000[36]Howell(2001)Fiedle2004[37]2004()()([38]2006[34]2006[39]2.12.1Bass(1986)152.1Nassp(1982)CongerKanungo2000Howell(2001)Fiedle20042004()()()20062.2.32006[40]()()()()[41]Hersey1969BlanchaLrd[42]2005[43]Katz16(1951)[44]Blake(1964)[45]Likert(1965)[46]House(1971)[47]Fiedler(1964)[48]