质量管理(一)试卷一及答案

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最后让全班孩子伸出手书空一遍,既活跃了气氛,又加深了对重点知识的印象。可惜机会错过去了,以致解求出勤率时,出现了很不理想的效果ChapterIGeneralprovisionsarticleIobligationtoclearcreditpre-loaninvestigationrequirements,improvethequalityofpre-loaninvestigation,preventcreditrisks,accordingtotheCBRCcommercialbankcreditduediligenceguidelines,commercialbankcreditsmallbusinessduediligenceguidelines(trial)andotherregulatoryrequirementsandtheactualsituationoftheBank,thesemeasuresareformulated.Secondpersonmentionedinthesemeasuresreferstoinaccordancewiththerulesofcreditinvestigations,surveysandanalysisofthecreditbusinesspeople.ArticlecreditmentionedinthesemeasuresreferstotableprovidedtocustomersbothinsideandoutsideoftheBank'screditbusiness,includingforeigncurrencyloans,tradefinance,bankacceptances,commercialbilldiscounting,guarantees,factoring,credit,loancommitment,guaranteeandothercreditoperations,excludingclientcreditbusiness.Priortothechengdaiinvestigationintothefourtharticlethisreferstocreditbeforethereview,investigatorsbyobtaining,verification,analysisandsecurityaspectsofthesituation,evaluationandrevealsthepossiblecreditrisksandtoproposepreventivemeasures.Articlefifthduediligenceinthesemeasuresreferstothepersoninthepre-loaninvestigationproceduresfulfillingthemostbasicduediligencerequirements.Articlesixthofthemselves,pre-loaninvestigatorsrelativesorotherinterestedpersontoapplyforthecreditbusiness,oneshouldapplyforthewithdrawal.ChapterIIduediligenceduediligenceworkisthebasicrequirementoftheseventharticle:followtheprinciplesoftrue,complete,valid,anddiligenceduediligenceincarryingoutinvestigationduties.Investigatorsshouldbebasedonthecharacteristicsofdifferentvarietiesofcreditbusiness,credit质量管理(一)第Ⅰ部分选择题(35分)一、单项选择题(本大题共25小题,每小题1分,共25分。在每小题列出的四个备选项中只有一个符合题目要求的,请将其代码填写在题后的括号内。错选、多选或未选均无分。)1.企业的“治理”主要解决的是()A.企业管理人员的激励与约束问题B.企业技术人员的激励与约束问题C.企业一般员工的激励与约束问题D.企业经理层的激励与约束问题2.被人们称誉为质量管理领域中的圣经的是()A.《戴明质量手册》B.《朱兰质量手册》C.《休哈特质量手册》D.《石川馨质量手册》3.边际分析、频数分析、集中趋势的测量属于()A.单变量分析B.双变量分析C.简单的因果分析D.满意度分析4.建立项目团队时,团队的成员一般由()A.发起者自己选定B.有关主管部门选定C.备选成员投票选定D.发起者与有关主管部门协商后选定5.根据赫兹伯格的双因素理论,属于保健因素的是()A.工资B.责任C.晋升D.赏识6.从设计开始至设计定型之前的评审工作叫做()A.初期评审B.中期评审C.终期评审D.设计再鉴定7.下列关于质量改进的说法中正确的是()A.质量改进仅适用于制造业B.质量改进仅适用于服务业C.质量改进只适用于硬件,不适用于软件D.质量改进普遍适用8.六西格玛管理作为一种持续改进产品和服务质量的方法,最早起源于美国的()A.福特公司B.摩托罗拉公司C.通用公司D.杜邦公司9.在供应策略模型中,特别合同员工属于()A.低重要性/低费用商品B.低重要性/高费用商品最后让全班孩子伸出手书空一遍,既活跃了气氛,又加深了对重点知识的印象。可惜机会错过去了,以致解求出勤率时,出现了很不理想的效果ChapterIGeneralprovisionsarticleIobligationtoclearcreditpre-loaninvestigationrequirements,improvethequalityofpre-loaninvestigation,preventcreditrisks,accordingtotheCBRCcommercialbankcreditduediligenceguidelines,commercialbankcreditsmallbusinessduediligenceguidelines(trial)andotherregulatoryrequirementsandtheactualsituationoftheBank,thesemeasuresareformulated.Secondpersonmentionedinthesemeasuresreferstoinaccordancewiththerulesofcreditinvestigations,surveysandanalysisofthecreditbusinesspeople.ArticlecreditmentionedinthesemeasuresreferstotableprovidedtocustomersbothinsideandoutsideoftheBank'screditbusiness,includingforeigncurrencyloans,tradefinance,bankacceptances,commercialbilldiscounting,guarantees,factoring,credit,loancommitment,guaranteeandothercreditoperations,excludingclientcreditbusiness.Priortothechengdaiinvestigationintothefourtharticlethisreferstocreditbeforethereview,investigatorsbyobtaining,verification,analysisandsecurityaspectsofthesituation,evaluationandrevealsthepossiblecreditrisksandtoproposepreventivemeasures.Articlefifthduediligenceinthesemeasuresreferstothepersoninthepre-loaninvestigationproceduresfulfillingthemostbasicduediligencerequirements.Articlesixthofthemselves,pre-loaninvestigatorsrelativesorotherinterestedpersontoapplyforthecreditbusiness,oneshouldapplyforthewithdrawal.ChapterIIduediligenceduediligenceworkisthebasicrequirementoftheseventharticle:followtheprinciplesoftrue,complete,valid,anddiligenceduediligenceincarryingoutinvestigationduties.Investigatorsshouldbebasedonthecharacteristicsofdifferentvarietiesofcreditbusiness,creditC.高重要性/低费用商品D.高重要性/高费用商品10.质量管理的重点主要在于确保产品质量符合规格和标准,这时所处的阶段是()A.质量检验阶段B.统计质量控制阶段C.全面质量管理阶段D.全面质量改进阶段11.对于正常型直方图,如属于偏心型,应采取的工序调整措施是()A.调整分布中心,使分布中心与公差中心重合B.减少标准偏差C.采取措施,减少标准偏差或放宽过严的公差范围D.可考虑改变工艺,放宽加工精度12.用来表示“设备不因为失效而停机的可能性或概率”的指标是()A.可靠性B.可维修性C.可用性D.可靠度13.安全认证是()A.以技术标准为基础的自愿性认证B.以安全标准为基础的自愿性认证C.以技术标准为基础的强制性认证D.以安全标准为基础的强制性认证14.第二次世界大战以前,质量管理所处的阶段是()A.质量检验B.统计质量控制C.全面质量管理D.全面质量保证15.主要用于组织的绩效改进的标准是()A.ISO9000B.ISO9001C.ISO19011D.ISO900416.顾客忠诚与顾客满意之间的关系可通过下列哪项等式表现出来()A.顾客忠诚度=吸引力×满意度÷参与度B.顾客忠诚度=吸引力÷满意度÷参与度C.顾客忠诚度=吸引力÷满意度×参与度D.顾客忠诚度=吸引力×满意度×参与度17.由组织的最高管理者正式发布的该组织总的质量宗旨和方向是()A.质量改进B.质量计划C.质量方针D.质量控制18.当员工主要关心在工作中的成、发展或晋升时,说明其处于()A.成长阶段B.探索阶段最后让全班孩子伸出手书空一遍,既活跃了气氛,又加深了对重点知识的印象。可惜机会错过去了,以致解求出勤率时,出现了很不理想的效果ChapterIGeneralprovisionsarticleIobligationtoclearcreditpre-loaninvestigationrequirements,improvethequalityofpre-loaninvestigation,preventcreditrisks,accordingtotheCBRCcommercialbankcreditduediligenceguidelines,commercialbankcreditsmallbusinessduediligenceguidelines(trial)andotherregulatoryrequirementsandtheactualsituationoftheBank,thesemeasuresareformulated.Secondp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