Unit-3-On-the-Phone

无忧PPT整理发布杳无音信杳无音信，这个词多么冷漠，又那么美好。清晨，爬起床，洗漱，擦干头发。照镜子的时候，我看到了左半边的两绺金发，在密麻的黑里，极显眼。最开始它可是红色呀，夺目的红，现在颜色褪了，黄得依旧耀眼。散着湿发，散着那两绺明目张胆的金色，背着包出门。我想起了那人。那个让我一气之下跑去理发店，把一头乌黑的长发，剪去一截，漂染上两绺红色的人；那个任我野蛮无理取闹之后，把我紧紧拥入怀里的人；那个多愁善感却会因为一餐美食而开心的人；那个温柔大度，偶尔却会非常小气的人。秋天，南方的秋没有半点秋的味道。我一身正装，长发及腰，从小区葱郁的树下走过，偶尔有一两片黄叶落下来，打断我的思绪。还有一个月，就是去年遇见他的时候了。去年此时，我刚回到苏州，提着一个行李箱，我全部的家当，站在人才市场的门口，看着应聘者人来人往。那一刻，我迷茫地看着人潮，恍然不知道回苏州的目的。后来，我给了自己一个最适合的答案。回到江南小镇，重走一遍古镇小桥，重爬一次灵岩山，重看一遍虎丘，其实都只是，为了遇见一个人。那天夕阳里，他陪我沿着古镇河畔一直走，一直走，杨柳低拂，水泛绿波，他羞涩而拘谨。那条路没有尽头，他第一次走，而我已Unit3OnthePhone无忧PPT整理发布PartIWarm-up•1.Discussingroups.Whatadvicewouldyouliketogiveonmakingproperbusinessphonecalls?无忧PPT整理发布•I.Introduceyourselfatthebeginningofthecall.•II.Findoutifthepersonyouarecallingisfullyavailabletotalk.Ifnot,trytoscheduleanappointmenttocallback.•III.Usenotestohelpguideyouthroughthespecificsyouwanttomention.•IV.Asktheotherpersontorepeatwhatyouaresayingintheirownwords.无忧PPT整理发布•V.Sticktothesubjectanddonotallowtheconversationtodragoutwithmeaninglesschatter.•VI.Reviewtheimportantpointsofthediscussion,goingovereachperson’sresponsibilities.•VII.Thanktheotherpersonfortheirtime,setanappointmentforanothercall(inneeded)andwishthemagoodday.无忧PPT整理发布•2.listentoatalkintroducingimportanttipsonmakingbusinesscallsandfillintheblanks.无忧PPT整理发布•1)ensuresmoothbusinesscommunication•2)thepurposeofyourcall•3)allthedocumentsyou’llneed•4)scheduleaspecifictime•5)alldistractions•6)confirmthatyouhaveunderstoodeachpoint无忧PPT整理发布•7)interruptions•8)strongaccent•9)yousoundpoliteandagreeable•10)theoptionalchoicemethod•11)lengthycalls•12)smilewhileyouaretalking无忧PPT整理发布PartIIlisteningandSpeaking•Task1Makingacall•Listentoatelephonedialoganddecidewhetherthefollowingstatementsaretrueorfalse.无忧PPT整理发布•1)F•2)F•3)T•4)T•5)F•6)T•7)F•8)F无忧PPT整理发布•Task2Leavingamessage•1.Listentoatelephonedialogandfillinthemessagenote.无忧PPT整理发布•MessageNote•To:LouisePaulson•From:PaulJackson•Phone:[phone]•Message:RingbacktohimabouttheordertheyplacedlastFriday.Theyhavetomakesomechangestotheorder.Iturgent.•Takenby:Roy无忧PPT整理发布•Video1Leavingamessage•Pre-viewing•1.Discussinpairs.Howdoyouleaveamessagewhenthepersonyouwanttospeaktoisnotavailable?PartIVViewingandSpeaking无忧PPT整理发布•Thecallershouldleavesomebasicinformationlikethename,thecompanywherehe/sheisfrom,thepurposeofthecall,etc.Moreover,thecallershouldspeakclearlytoensureacorrectmessagewillbeleft.无忧PPT整理发布Viewing1.Watchthevideoanddecidewhetherthefollowingstatementsaretrueorfalse.无忧PPT整理发布•1)F•2)F•3)T•4)T•5)F无忧PPT整理发布•2.WatchthevideoagainandnotedownthethreemessagesMr.Schulzleaves.无忧PPT整理发布•Message1):Willyoutellhimthatwe’vejustreceivedyoursampleofthenewassemblycoffeetableandarequitehappywithit?•Message2):PleasetellMr.Matthewswe’requitehappywiththequalityanddesignofthetable,butthepriceistoohigh.Weneedsomenegotiationonit.•Message3):PleaseinformMr.MatthewsthatIwon’tbeabletogettoyourcompanyearlyonSaturdaybecauseoftherailstrike.Iprobablywon’tarriveuntilthatafternoon.无忧PPT整理发布•Video2Youarehardtogetholdof!•Pre-viewing•1.Discussinpairs.Whatdifficultiesareyoulikelytomeetwhenyoumakeaphonecall?无忧PPT整理发布•Thelineisengaged.•Thenumberdialediswrong.•Thepersonaskedforisnotavailable.•Thereceptionistmistakesthemessage.无忧PPT整理发布•Viewing•1.Watchthevideoandmakethebestchoiceforeachstatement.无忧PPT整理发布•1.A•2.C•3.C•4.C•5.B•6.C无忧PPT整理发布•2.Watchthevideoagainandmakeanoteofthepoliteexpressionsthatareusedduringthephonecall.无忧PPT整理发布•1)“Holdon,please.I’llconnectyou.”•2)“I’mafraidyou’vedialedthewrongextension.”•3)“Oh,sorrytohaveinterruptedyou.CanyougivemeHenryMiller’sextension,please?’•4)“I’mverysorry,Idon’tnoticethat.I’llputyouthroughrightnow.Pleasewaitaminute.”无忧PPT整理发布•5)“It’smeagain---Ms.Mandel.I’mstillhavingtroublegettingthroughtoHenryMiller----Canyouhelp?”•6)“Oh.I’mterriblysorryforthetrouble.”