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12‰19989‰70MBA40%IT100100‰/IT/3981.2.“”——1“”——2“2002”——“”——“”——“”——……4//5IT67IT….8/9KPIBSBSCPSWOTBalancedScorecardsB—PlanARISBPRABCPPMARISKPI(CVC)(BVC)(Sinov)(Bexcele-Strategy)ITKMCRMSCMERP1040%60%60%80%70%80%20%30%70%20%80%20%70%30%30%30%70%30%*115012••IMD••••IMD••,•IDSScheer•Ambrosetti•PeopleSoft•IDSScheer•Ambrosetti•PeopleSoft//13PeopleSoft••••,•••,:•8,4008,40020201717131350%50%+100+100140140•2001:•:•:•:•:•:•:2424•:14TillingHast10BPRLogistics10McKinseyCEO//IT8(YaleSchoolofManagement)MBA/(MitchellMadisonGroup),(BCG),(ShellOilCorp.)MBABPR7…10…15ERP5PeoplesoftPeoplesoftERP7ERPMBAITIT45IT4ITIT4ITIT3ITOraclePeoplesoft16•••643614HR……1017UNDPAEA(Fortune100);;;;;98181920(4*UNDP……20IFC22‰‰Workshop‰‰*‰‰‰‰‰‰‰*23••••••••••••24•••••••••••25/•••••••26•••••••/•••27•••••••••••28‰‰;‰;‰;29303132••3310/51019992000/••3419989238••355713982250260••3620••3730KPI••38••3919975H2000,140KPI••4019988000IT••41200012000••425035••4319944000200035••441.5••45••4619996ITInternetITIT6000IT••47199993ICP200016603250ESOP••4820KPI••49BtoBBtoB••50“”,••511996517ChinaNet15CNNIC(INTERNIC)••5219991••53199927.88.66,280,27075003500400,••54••55,155519981.819985••563••5719971003-5••58•19965500SCP3•5992225DD,25F,JianhuiMansion,922HengshanRd.ShangHa[e-mail]2A31000803rdfloor,TowerA,RaycomInfotechCenterNo.2,SouthKexueyua[e-mail]2206KINWICKCENTRE32HOLLYWOODROADCENTRAL,[e-mail]206Bellevue,[e-mail]23205RM3205,NewsBldgShennanZhongLu,Shenzhen.Tel[phone]Fax[phone]E-mail:[e-mail]