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©CopyrightFortinetInc.Allrightsreserved.4September2019FortiGateIITroubleshootingFortiGate5.2.12目标识别网络常规行为监控非正常行为如流量突发或非典型性协议Troubleshoot物理和逻辑网络接口理解会话表使用“diagnosedebugflow”来对流量流向进行排错对资源使用问题进行排错,如当防病毒和IPS打开时高CPU或高内存占用测试没有保存到flash的OS3在任何问题发生之前定义正常行为(基线):»CPU使用率»Memory使用率»流量等级»流量如何走向(流量)»使用了哪些协议和TCP/UDP端口»流量模式和分布Why?»如果你知道什么是正常流量,识别非正常流量会更容易NowBaseline(Average)NormalRangeAbnormal4网络图为何需要网络图?»没有网络图,解释和分析复杂网络是困难且耗时的物理图»包含所有物理网络接口,连线和端口»对Layer1/2/3的问题很有效逻辑图»包含路由器,逻辑设备(VDOMs)和UTM»对Layer3+的问题很有效2001:db8::b108port2192.168.1.0/24port4172.16.1.0/27port110.0.0.0/8port35监控数据流&资源使用情况获取正常的网络数据在发生问题之前不正常的行为非常难发现–除非知道什么是正常的»CPU使用率»RAM使用率»允许通过的应用»入和出的带宽…工具»SNMP»Alertemail»Logging/Syslog»FortiAnalyzer或者第三方SIEM(systeminformation&eventmanagement)»Dashboard/getsystemstatusNormalTrafficspikes6SNMPAllowedsourceofqueries7通过SNMP获取事件通知trapDestination触发FortiGatet发送SNMP消息的事件8#getsysstatusVersion:FortiGate-VM64v5.2.0,build0589,140613(GA)Virus-DB:22.00856(2014-09-2405:33)ExtendedDB:1.00000(2012-10-1715:46)IPS-DB:5.00549(2014-09-2300:49)IPS-ETDB:0.00000(2001-01-0100:00)Serial-Number:FGVM040000025212BotnetDB:1.00736(2014-08-2410:18)LicenseStatus:ValidVMResources:1CPU/4allowed,969MBRAM/6144MBallowedBIOSversion:04000002Logharddisk:AvailableHostname:STUDENTOperationMode:NATCurrentvirtualdomain:rootMaxnumberofvirtualdomains:10Virtualdomainsstatus:1inNATmode,0inTPmodeVirtualdomainconfiguration:disableFIPS-CCmode:disableCurrentHAmode:standaloneBranchpoint:589ReleaseVersionInformation:GAFortiOSx86-64:YesSystemtime:ThuOct900:26:542014#getsysperfstatCPUstates:2%user15%system0%nice83%idleCPU0states:2%user15%system0%nice83%idleMemorystates:44%usedAveragenetworkusage:542kbpsin1minute,1050kbpsin10minutes,512kbpsin30minutesAveragesessions:7sessionsin1minute,5sessionsin10minutes,5sessionsin30minutesAveragesessionsetuprate:0sessionspersecondinlast1minute,0sessionspersecondinlast10minutes,0sessionspersecondinlast30minutesViruscaught:0totalin1minuteIPSattacksblocked:0totalin1minuteUptime:0days,0hours,19minutes系统信息&资源使用情况9#diagnosefirewallstatisticshowgettingtrafficstatistics...Browsing:328packets,132562bytesDNS:797packets,127917bytesE-Mail:0packets,0bytesFTP:0packets,0bytesGaming:0packets,0bytesIM:0packets,0bytesNewsgroups:0packets,0bytesP2P:0packets,0bytesStreaming:0packets,0bytesTFTP:0packets,0bytesVoIP:0packets,0bytesGenericTCP:1098554packets,817573554bytesGenericUDP:1490packets,210976bytesGenericICMP:0packets,0bytesGenericIP:6packets,192bytes#diagnosehardwaredeviceinfonicport1Name:port1Driver:e1000Version:5.1.13k2NAPIFWversion:N/ABus:00:11.0Memory:0xfeb80000-0xfeba0000Baseaddress:0x1400Interrupt:18Hwaddr:00:0c:29:95:8c:faPermanentHwaddr:00:0c:29:95:8c:faState:upLink:upMtu:1500Supported:auto10half10full100half100full1000fullAdvertised:auto10half10full100half100full1000fullSpeed:1000fullAuto:enabledRxpackets:136154Rxbytes:10901815Rxcompressed:0Rxdropped:0Rxerrors:0RxLengtherr:0RxBufoverflow:0RxCrcerr:0RxFrameerr:0RxFifooverrun:0RxMissedpackets:0Txpackets:1611Txbytes:257565...Multicasts:0Collisions:0带宽利用率,系统崩溃和错误10其他工具CLI»getsystemstatus»getsystemperformancestatus»diagnosesystop»diagnosesystop-summary»diagnosehardwaresysinfomemory»diagnosehardwaresysinfoshm»diagnosenetlinkdevicelist»diagnosehardwaredeviceinfonicport1»diagnosefirewallstatisticsshow»...DashboardSNMPtrapsAlertemailLogs11#diagnosehardwaredeviceinfonicport1Description:FortiASICNP6AdapterDriverName:FortiASICUnifiedNPUDriverName:np6_2PCISlot:8d:00.0irq:58Board:FGT3700DSN:NP6KR44613000276MajorID:2MinorID:0lifid:0lifoid:156netdevoid:156netdevflags:1203Current_HWaddr:08:5b:0e:4a:2e:e4Permanent_HWaddr:08:5b:0e:4a:2e:e4phyname:np6_2_0bank_id:255phy_addr:0x20lane:0sw_port:51sw_np_port(cat)vid_phy[6]:[0x00][0x00][0x0b][0x00][0x00][0x00]vid_fwd[6]:[0x00][0x00][0x00][0x00][0x00][0x00]oid_fwd[6]:[0x00][0x00][0x00][0xcc][0x00][0x00]==========LinkStatus==========Admin:upnetdevstatus:downautonego_setting:1link_setting:1link_speed:40000link_duplex:1Speed:0Duplex:Fulllink_status:Downrx_link_status:0int_phy_link:0local_fault:0local_warning:0remote_fault:0============Counters===========RxPkts:0RxBytes:0TxPkts:0TxBytes:0HostRxPkts:0HostRxBytes:0HostRxdropped:0HostTxPkts:4HostTxBytes:198HostTxdropped:0sw_rx_pkts:0sw_rx_bytes:0sw_tx_pkts:0sw_tx_bytes:0sw_np_rx_pkts:4sw_np_rx_bytes:272sw_np_tx_pkts:0sw_np_tx_bytes:0物理层/数据链路层的Troubleshooting12网络层的Troubleshooting:路由#executeping-options?data-size定义数据包的大小,以bytes为单位df-bit在IP头里设置DF位yes|nointerval两个ping直接的间隔时间,以秒为单位pattern十六进制格式,e.g.00ffaabbrepeat-count重复ping多少次sourceauto|源接口IPtimeout定义多少秒后timeouttosIP的服务类型ttl存活时间time-to-live.validate-reply有效的reply数据yes|no.view-settings查看ping的当前设置#executepingipv4_address#executetraceroute{ipv4_address|host_fqdn}13网络层的Troubleshooting:会话1.清空之前的过滤条件#diagnosesyssessionfilterclear2.设置过滤条件#diagnosesyssessionfilter?dportdestinationportdstdestinationIPaddresspolicypolicyidsportsourceportsrcsourceipaddress3.列出所有匹配过滤条件的会话#diagnosesyssessionlist4.清空所有匹配过滤条件的会话#diagnosesyssessionclear14会话表:TCPsessioninfo:proto=6proto_s

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