高中英语应用文写作之投诉信

应用文写作—投诉信审题及写作要点分析假定你是李华，两周前你从网上购买的一套书虫系列读物(BookwormSeries)昨天才到货，且包装破损，数量不足。请就此向网店客服写邮件投诉。要点如下：1.介绍购物情况；2.反映存在问题；3.提出解决方案注意：1.词数80左右；2.可适当增加细节，以使行文连贯；写作目的：投诉写作要点分析1.我是李华。【自我介绍】2.我想向你投诉【目的】3.两周前我从网上购买了一套书虫系列读物4.他们昨天才到货，而且包装破损，数量不足主干要点5.提出我的解决方案【结合现实生活】三段论汉语思路构思第一段：自我介绍+（背景信息）+写作目的我是李华，（你店里的一名顾客）。I'mLiHua,oneofyourcustomers.(同位语)我写信的目的是向你投诉一些事情。/很抱歉打扰您，但我必须郑重提出投诉。I'mwritingtocomplainaboutsomething./IamsorrytotroubleyoubutIamafraidthatIhavetomakeaseriouscomplaint.第二段：主干要点（购物情况+问题+解决方案）两周前我从网上购买了一套书虫系列读物，直到昨天才到货/我直到昨天才收到货(not…until)IboughtasetofBookwormSeriesonyourwebsitetwoweeksago,butIdidn’treceivethemuntilyesterday.而且这些书包装破损，数量不足Thebooksweresopoorlypackedupthatthecoverofonebookwastorn(破损的)andIfoundonebookmissing.（缺失的）我希望你能退款或者给我寄一套新的书。Therefore,Ihopethatyoueitherreturnmymoneyordeliveranewsetofbookstome.第三段：重申诉求/催促解决+期待答复如果您能尽快调查/处理此事，我将不胜感激。/我想要被告知处理这件事的进程。期待你的早日回复。参考范文Iwouldbeverygratefulifyoucouldlookintothematterassoonaspossible./I'dliketobeinformedoftheprocessofyourdealingwithmycomplaint.AndIamlookingforwardtoyourearlyreply.投诉信总结第一段：自我介绍+（背景信息）+写作目的第二段：展开投诉（问题+解决方案）第三段：催促解决+期待答复参考范文Towhomitconcern,/Dearsirormadam,I'mLiHua,oneofyourcustomers.IamsorrytotroubleyoubutIamafraidthatIhavetomakeaseriouscomplaint.IboughtasetofBookwormSeriesonyourwebsitetwoweeksago,butIdidn’treceivethemuntilyesterday.Tomydisappointment,thebooksweresopoorlypackedupthatthecoverofonebookwastornandIfoundonebookmissing.Therefore,Ihopethatyoueitherreturnmymoneyordeliveranewsetofbookstome.Iwouldbeverygratefulifyoucouldlookintothematterassoonaspossible.AndIamlookingforwardtoyourearlyreply.Yours,LiHua重点单词短语郑重提出投诉makeaseriouscomplaint一套asetof直到…才not…until包装packup…的封面thecoverof让我失望的是tomydisappointment破旧的，破损的torn或者either…or给某人寄某物deliversthtosb尽快…assoonaspossible很抱歉打扰你但是Iamsorrytotroubleyoubut…语法填空Astheeffectsofglobalwarming,risingseasandnaturaldisastersbecomemoreserious1.thanbefore,somelocalcommunitiesaretakingaction.AmongthemisonecommunityinFlorida2.wherelocalpeopleandgovernmentofficialsareprovingsuccessfulinprotecting3.coastal(coast)citiesfromthedangersofrisingsealevels.Thecommunityhasstudiedhowmuchsealevelswillriseandhassuggested4.ways(way)toaddresstheproblem.Ithaspersuadedthestategovernment5.toban(ban)newdevelopmentsonlandnearthecoastlineandrecommendedbuildingsanddunes(沙丘)alongbeaches.KristinJacobs,oneofthegroup’sfounders,decidedtotakeactionin2008afteritbecame6.gradually(gradual)clearthatherstate’swaterauthoritiescouldn’tagreeonjoint(联合的)action.WhilesomeFloridagovernmentofficialsdoubtwhethertheclimatewillbecomehotteror7.colder(cold),thepeople8.living(live)intheselocationsarecertainoftheneedtoprotecttheircommunities.Atpresent,comingupwithwaystofightagainsttheeffectsofclimatechangeunderalimitedbudget9.is(be)apressingconcern.Onlytimewilltellwhetherthesecoastalcommunitieswillsucceedin10.theend.易错点分析1.定语从句中which和where的区别：which在从句中需要充当宾语等句子成分，where在从句中不做主干成分例：ThisisthetownwhichIwantedtovisitmost.(visit缺宾语)ThisisthetownwhereIwasborn.(不缺成分)2.现在分词作后置定语，用来修饰前面的名词例：Theboyplayingbasketballismyclassmate.Luckily,thechildwalkingacrosstheroadwasnothurt.重点单词takeaction采取行动coastala.沿海的coastn.海岸addressn.地址v.演讲；解决persuadesbtodo说服某人做某事apressingconcern一个紧迫的问题comeupwith提出fightagainst对抗，和…作斗争intheend最后=finally作业布置1.背诵并默写投诉信以及填词的重点单词短语，然后红笔改正2.完成一篇新的填词，要求认真独立完成，圈画关键词并总结考点，不要在网上搜答案3.预习应用文写作-道歉信，有余力的同学可按照要求自己写一篇，然后交给老师批改