MAY16,2005TransactionalProcessImprovement事务过程改善金华市利安得企业咨询有限公司2WhatdotheseDPSToolshaveincommon?这些DPS工具的共同点是什么?VALUEVALUESTREAMSTREAMMAPPINGMAPPING价值流绘图价值流绘图VARIATIONVARIATIONREDUCTIONREDUCTIONKAIZENKAIZEN变化减少改善变化减少改善STANDARDSTANDARDWORKWORK标准工作标准工作5S/5S/VISUALVISUALMGMTMGMT5S/5S/视觉管理视觉管理3WhatdotheseDPSToolshaveincommon?这些DPS工具的共同点是什么?VALUEVALUESTREAMSTREAMMAPPINGMAPPING价值流绘图价值流绘图VARIATIONVARIATIONREDUCTIONREDUCTIONKAIZENKAIZEN变化减少改善变化减少改善STANDARDSTANDARDWORKWORK标准工作标准工作5S/5S/VISUALVISUALMGMTMGMT5S/5S/视觉管理视觉管理Whencombinedinakaizeneventyoucansuccessfullyeliminatewastefromtransactionalprocesses当参与改善活动时,你就能成功地消除事务过程中浪费。4ObjectivesofEvent活动目标Identifyhowtoapplyleanconceptsinatransactionalarea确定如何在事务领域中运用精实的概念CompleteaValueStreamMapofyourcurrenttransactionalstate完成你目前事务状态的价值流图CompleteaProcessFlowMapofyour“AS-IS”transactionalprocess完成你的AS-IS事务过程的流程图Identifyandeliminatesourcesofvariationinyourtransactionalprocess确定并消除你事务过程中变化的来源ImplementStandardWorkand5S/VisualManagementinyourtransactionalarea在你的事务领域里实行标准工作和5S/视觉管理Createmetrics/KPIstomeasuresuccess创立衡量标准/KPI以衡量成功5BenefitsofTPITPI的益处Reduceredundancyinwork减少工作中不必要的重复Reduceerrorsinqualityofinformation减少信息质量中的错误Improveefficiency提高效率Reducetimespentwaitingforothers减少等待时间Reducetime/distancespentwalking减少行走的时间/距离Createstandardworkforalltofollow创立让所有人遵循的标准工作Reduceamountofcommunicationsneededwhileimprovingqualityofthecommunicationitself提高交流质量本身的同时减少需要交流的次数Consolidateamountofplacesforstoringinformation统一信息储存场所的数目6WhyFocusonTransactional?为什么集中在事务上?Allprocessesinvaluestreammustberobust.价值流中的一切过程都必须是强健的。Allprocessescanbeimproved!一切过程都能改善!Focushastraditionallybeeninmanufacturing传统上以制造为重点Transactionalprocessesoftendrivewasteintootherareasofthebusiness事务过程经常把浪费带到业务的其他领域}Poorforecasting/scheduling糟糕的预测/日程安排}Inaccuratesalesorderinput错误的销售订单输入}Engineeringchangeorderstakingtoolong工程改造订单耗时过多7WhatareTransactionalareas?哪些属于事务性工作?Quotegenerationprocess询价Contact/Leadgenerationprocess联系、领导修改过程AccountsPayableprocess付款AccountsReceivableprocess收款ServiceandWarrantysupportprocess服务和保证支持Salesprocess销售OrderEntryprocess订单输入Purchasingprocess采购Creditprocess信贷HumanResourceprocess人力资源Shipping/Receivingprocess收/发货ProductDevelopmentprocess产品研发EngineeringChangeprocess工程更改DPSImprovementProcessesDPS改善8TransactionalProcesses事务性过程Everythingwedoispartofaprocess…我们做得每一件事情都是过程的一部分……allprocessescanbeimproved…所有的过程都是可以改善的Inputs/输入Process/过程Output/输出MAY16,2005LeanOverviewChapter110ChapterObjectives本章目标1.IdentifyLeanConcepts确定精实概念2.DistinguishValueAddedvs.NonValueAddedActivities区别增值活动和非增值活动3.DefineTransactionalWasteandIdentifySources定义事务浪费并确定其来源11KeyLeanConcepts主要精实概念Qualitybuiltintoeachprocess每个过程都注重质量Leadtimereductionthrougheliminationofwaste消除浪费以减少前置时间One-pieceflowcellulardesignstandardwork单件流单元设计的标准工作Operatorloading操作员负荷Continuousimprovementandstandardization持续改善和标准化Visualmanagement视觉管理Multi-processhandling多流程处理ValueAddedvs.Non-ValueAdded增值与非增值EightWastes8种浪费12QualityBuiltIntoEachProcess/过程决定品质Rework/返工Scrap/报废Ship/交货TraditionalMethod/传统方法ABCInspection/检验ABCABCShip/交货DPSMethod/DPS方法BuildinQualityatEachProcess过程决定品质KeyLeanConcept/精益的关键概念DoNotPassAlongDefects!/不放过缺陷!13Mkt.R&DProductDesignProductionPreparationPurch.Manuf.ServiceDist.6months/6个月12months/12个月Marketing市场营销R&D研发ProductDesign产品设计ProductionPreparation生产准备Purchasing采购Manufacturing制造Distribution交货Service服务Lead-TimeReductionByTheEliminationofWaste通过消除浪费减少准备时间Concept/概念Cash/现金TotalValueStream/全部价值流过程TotalValueStreamafterKaizen改善后的全部价值流程KeyLeanConcept/精益的关键概念MfgKaizens制造改善TransactionalKaizens事务改善Marketing市场营销R&D研发ProductDesign产品设计ProductionPreparation生产准备Purch.采购Manu.制造Distribution交货Service服务TotalValueStream/全部价值流过程14Traditional“OvertheWall”BatchProcessing传统的隔墙批量过程IncomingLoanSorting借贷斟选LoanCalculations借贷计算FinalApproval/CustomerContact最终核准/联系客户15LeanProcessing/精益过程SignificantlyReducesWaste/减少的突出浪费:Transportation,Waiting,QualityDefects,Inventory,Motion!交接、等待、品质缺陷、库存、移动!CustomerSeesImprovedQDC!以客户的观点来看待改善后的品质交货成本OnePieceFlowCellularDesignStandardWork单件流形式的标准工作IncomingLoanSorting借贷斟选LoanCalculations借贷计算FinalApproval/CustomerContact最终核准/联系客户16024681012141618Processor1Processor2Processor3Loading(minutes)IncomingLoanSorting借贷斟选LoanCalculations借贷计算FinalApproval/CustomerContact最终核准/联系客户LoanApplication借贷申请ProcessedLoan处理过的借贷10Minutes/10分钟8Minutes/8分钟15Minutes/15分钟OperatorLoadingandWaste操作员负载和浪费•Istherewasteinthisloanprocess?/借贷过程中有浪费吗?•Canwemeetthecustomerdemand?/我们可以满足客户的需求吗?CustomerDemand客户需求CustomerNeeds1Every13Minutes每13分钟客户需求1个OperatorLoading-LoanProcessing操作工负载-借贷过程17ContinuousImprovementAndStandardization持续的改善和标准化TIME/时间IMPROVEMENT改善KKKKKKKKKSSSSKeyLeanConcept/精益的关键概念Withoutstandardization,improvementscannotbesustained!没有标准化,改善不能维持!K=KaizenActivity/改善活动S=StandardizationActivity/标准化活动18IsthisGoodVisualManagement?这是好的视觉管理吗?Youapproachacrosswalkatastoplightandseethesesigns:你走近停止行进灯旁的人行横道,看到以下标志:19Multi-ProcessHandling/多技能作业OneOperator–MultipleProcesses/一个操作员-多技能1OPERATOR,MULTIPLEPROCESSES1个操作员,多技能1OPERATOR,1PROCESS1个操作员,单一技能EnterOrderandRes