测测你对商务礼仪知多少

测测你对商务礼仪知多少Businessandsocialetiquettecanbetricky,andmakingtherightmovescanmakeabigdifference.Takethisquickquizandseehowyoufareinthefollowingbusinesssituations.商务与社交礼节技巧性很强。举止得当会带来很大的区别。做一做下面的快速测验，看看遇到以下的商务情况你会怎么做。题目：测测你对商务礼仪知多少你对商务礼仪了解多少？在国内做生意，本国的礼数大家一般都不会错；可是和老外做生意，我们就得多了解了解西方的商务礼仪了。Socialandbusinessetiquettecanbetricky,andmakingtherightmovescanmakeabigdifference.Takethisquizandseehowyoufareinthefollowingbusinesssituations.Theanswersareatthebottomofthepage.1.Yourboss,Ms.Alpha,enterstheroomwhenyou'remeetingwithanimportantclient,Mr.Beta.YouriseandsayMs.Alpha,I'dlikeyoutomeetMr.Beta,ourclientfromSanDiego.Isthisintroductioncorrect?当你正在接见一个重要的客户贝塔先生时，你的上司阿尔法女士走了进来。你站起来说“阿尔法女士，这是我们的客户，来自圣地亚哥的贝塔先生。”这么介绍对吗？2.Atasocialfunction,youmeettheCEOofanimportantcorporation.Afterabriefchat,yougivehimyourbusinesscard.Isthiscorrect?在一次社交集会，你遇到了一家重要公司的总裁。在简短的交谈后，你给他一张你的名片，这种做法妥当吗？3.Youanswerthephoneforapeerwho'savailable,andaskWho'scalling,please?Areyoucorrect?你帮朋友接听电话，并问是打电话的是哪位，而当时他也在场，你的做法恰当吗？4.You'reenteringacabwithanimportantclient.Youpositionyourselfsotheclientisseatedcurbside.Isthiscorrect?你和一个重要的客户坐进一辆出租车里。你让客户坐在靠路边的那一侧。这么做正确吗？5.You'rehostingadinneratarestaurant.You'vepre-orderedforeveryoneandindicatedwheretheyshouldsit.Areyoucorrect?你在酒店请客吃晚饭，你为预先订好了菜单并指示客人该坐的位置，你的做法恰当吗？6.Atoasthasbeenproposedinyourhonor.Yousaythankyouandtakeasipofyourdrink.Areyoucorrect?人们提议向你敬酒。你说“谢谢”然后喝一小口你的酒水。你做对了吗？7.You'reinarestaurantandathinsoupisservedinacupwithnohandles.Toeatityoushould:在餐厅里，你的面前端上来一盅清汤，容器无柄。你将会怎么喝？A.pickitupanddrinkitB.usethespoonprovidedC.eathalfofitwithaspoonanddrinktheremainder8.You'reatadinnerandchampagneisservedwiththedessert.Yousimplycan'tdrinkchampagneyetknowthehostwillbeofferingatoast.Doyou:你参加晚宴，这时香槟和甜品被端上来了，你其实不能喝酒，然而你知道主人会向你敬酒。你该怎么办？A.tellthewaiternochampagneB.turnoveryourglassC.askthewaitertopourwaterintoyourchampagneglassinsteadD.saynothingandallowthechampagnetobepoured9.You'reatatableinarestaurantforabusinessdinner.Midwaythroughthemeal,you'recalledtothetelephone.Whatdoyoudowithyournapkin?你正在饭馆吃工作餐。吃饭的时候，有人叫你去听电话。你怎么处理你的餐巾？A.TakeitwithyouB.FoldandplaceittotheleftofyourplateC.LooselyfolditandplaceitontherightsideD.Leaveitonyourchair10.You'rehostingadinnerpartyatarestaurant.Includedaretwoothercouples,andyourmostvaluableclientandhiswife.Youinstructthewaiterto:你请客在饭店吃晚饭。客人中有两对夫妻，还有你最珍贵的客人及其妻子。你会让侍应生先为。。。服务？A.serveyourspousefirstB.serveyourclient'sspousefirstC.serveyouandyourspouselast11.You'reinvitedtoareceptionandtheinvitationstates7:00to9:00PM.Youshouldarrive:宴会邀请函上注明时间“晚上7－9点”，你应该几点到？A.at7:00PMB.anytimebetween7:00PMand9:00PMC.between7:00PMand7:30PMD.goearlyandleaveearly12.You'regreetingorsayinggood-byetosomeone.When'sthepropertimetoshaketheirhand?跟他人见面打招呼或者道别的时候。握手的合适时机是什么时候？A.Whenyou'reintroducedB.AttheirhomeC.AttheirofficeD.OnthestreetE.Whenyousaygood-bye13.You'retalkingwithagroupoffourpeople.Doyoumakeeyecontactwith:你跟有四个人的一群人交谈，你应该跟哪些人保持目光交流？A.justthepersontowhomyou'respeakingatthemoment?B.eachofthefour,movingyoureyecontactfromonetoanother?C.nooneparticularperson(notlookingdirectlyintoanyone'seyes)?14.Thewaiter'scomingtowardyoutoservewine.Youdon'twantany.Youturnyourglassupsidedown.Areyoucorrect?侍应生走到你跟前要为你倒酒，你不想喝，所以讲杯子倒过来放，这种做法对吗？15.Whenyougreetavisitorinyouroffice,doyou:当你在办公室接待来宾时，告诉她随意坐，还是指定位置。。。。A.saynothingandlethersitwhereshewishes?B.tellherwheretosit?C.sayJustsitanywhere16.You'reinvitedtodinnerinaprivatehome.Whendoyoutakeyournapkinfromthetableandplaceitonyourlap?受邀到朋友的家里做客时，该何时将餐巾从桌上取来放置大腿上？A.OpenitimmediatelyB.Waitforthehosttotakehisnapkinbeforetakingyours?C.Waitfortheoldestpersonatthetabletotakehis?D.Waitfortheacknowledgedheadofthetabletotakehersbeforetakingyours?17.You'rescheduledtomeetabusinessassociateforworkinglunchandyouarriveafewminutesearlytofindasuitabletable.30minuteslateryourassociatestillhasn'tarrived.Doyou:你跟一商业伙伴约好共进工作午餐，你提前几分钟到达了餐厅并找了一个合适的座位，半个小时后，你的商业伙伴还没到，你应该怎么做？A.orderyourlunchandeat?B.continuewaitingandfuming生气thatyourassociateisn'tthere?C.telltheheadwaiteryou'renotstayingandgivehimourcardwithinstructionstopresentittoyourassociatetoproveyouwerethere?D.after15minutescallyourassociate?18.You'veforgottenalunchwithabusinessassociate.Youfeelterribleandknowhe'sfurious.Doyou:你忘了和一个生意上的伙伴去吃午餐了。你觉得很糟糕，而且知道他生气了。你该怎么做？A.writealetterofapology?B.sendflowers?C.keepquietandhopeheforgetsaboutit?D.callandsetupanotherappointment?Youwillfindtheanswerstotheetiquettetesthere.Goodluck.答案AnswerstoBusinessEtiquetteQuiz：Let'sseehowyoudid...1.No.Introducethemoreimportantpersonfirst.YoushouldaddressyourclientandsayMr.Beta,I'dlikeyoutomeetourVicePresidentofDevelopment,Ms.Alpha.(Alternativeanswer—introducetheclientasthemoreimportantperson!)不对，总要先介绍更重要的那个人。你应该称呼你的客户说：“贝塔先生，这是我们部门的副部长，阿尔法女士。”记住要使用人们的正式商务头衔－这么做有助于让他们觉得他们举足轻重。2.No.通常是职位高的或年长的先主动出示名片；而且也一般不主动向他人索取名片。交换名片一般应在私下进行；3.No.4.Yes.Whenyourclientstepsoutofthecar,(s)hewillbeonthecurbside靠路边的座位thereforewon'thavetodealwithgettingoutintrafficorslidingacrosstheseat.正确。当你的客户下车时，他／她就会站在路边，因此就不必担心往来车辆或者挪位置下车了。5.Yes.预先点菜和指示客人的座位可以较好地防止来宾局促。6.No.Ifyoudo,thenyou'retoast