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1HowtoBeaGoodCommunicatorIcomefromthemajoroftourismmanagement,sotobeagoodcommunicatormustbefamiliarwiththecourseswhichincludehospitalitymanagement,travelagencymanagement,exhibitionandconferencemanagement,principlesandpracticeoftourguidingandotherschedules.Althoughdifferentareasmayhavedifferentstylesofcommunication,Iwilltalkaboutsomethingthatincommon.Asabusinessofserviceindustry,havingagoodmannerofserviceisextraordinarynecessaryandsmileisthefirst.Yourattitudemustbefriendly.Bereadytooffergoodserviceisalsoveryimportant.Thefirstmeetofyouandyourvisitorsisveryimportant,itwillinfluencethefirstimpressionandthenextserviceyouoffertoheorher.Keepyoureyesonyourcustomerifheorshehaveanyrequire.Recommendsuitablequestroom,eatinganddrinking,tourrouteorotherserviceproduct.Realizeyourguest’spreferenceinhisorherstatementsandactions.Theguestswouldbesurprisedandsureveryhappy.Forexample,whenyouenterahotelthesecondtime,justwhenyoustepinthefrontdoor,thedoormanwouldcallyourfamilynameortheFrontDeskstaffrecognizesyourightaftercheckingoutthecomputerrecordandgreetsyouwithabroadsmile:Hello,Mr.Right.Thanwhat’sthefeelingofyou?Beyondthat,youlikewhatordonotlikewhat,whatshouldbeinyourroom,whichcondimentsshouldnotbeappearedandotherthingshadbedoneverywell.Apartfromthesmileandattention,thebasicofagoodcommunicatorshouldhaveagoodcommandoflanguageskills.Makeeyecontactwhenyouarespeaking.Whenyourguestistalking,ensureyoureyesonhisorhereyes.Eyecontactcommunicatesconfidenceinyourselfandinterestinyourguest’stopic.Ifyoudon’tmakeeyecontact,youmaybeconsiderednotsoseriousandcan’tbebelievein.Makeyourcommunicationisorganizedandlogical.Avoidrepetition.Whenyourguesthavemadeuphisorhermindtoorderyourroomorcateringorotherthings,repeatitoncemoretoaffirmalltheorderisright.Listenconscientiously,nomatteryourguestaredemandorcomplain.Whenyourguestisspeaking,don’tinterruptortryingtofinish2thetalk.Bepatientandlistencarefullybeforeanswering.Youshouldshowhimorherthat“Iknow”,“Iunderstandyouandyourproblems,andIwilldealwithyourproblemassoonaspossible.Pleasetakeiteasy.”andotherwordstoconsolehimorher.Ifyouareworkasaguideandhaveatripwithyourtourists,theskillofcommunicateseemsmoreimportant.Whenyouareinthewayfromonescenicspottoanotherone,youshouldmakeagoodatmosphere.Singsongs,tellstories,telljokesorsaysomethingaboutthenextsceneryspotaresomecommonmeans,butifyoucanthinkoutotherwaystobreaktheice,itwillbeagoodstartofcommunicate.Whenyouareenjoythesightofscenery,theappropriateexplainandexchangewouldmakeyourcommunicatemoresmooth.Andsureyouwillmakethetriphaveagoodimpression.What’smore,somevisualaiddesignsarenecessary.Whentheguestsenterintothehotelortravelagency,theycanseethemulti-mediatointroducethecompanyandtheirproducts.Theguidealsocanusethewaygivethetouristsmoreinformationandmakethejourneymoreactive.Inaword,thecommunicationisveryimportantwhenyouareworkingintheserviceindustry.Smile,attention,suitablewords,patience,andevenyourexpressionareallthekeyelementsofcommunicating.Sotobeagoodcommunicatoroftourismmanagementneedsaseriesofskills,andnecessary.