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德信诚培训网更多免费资料下载请进：仪表仪容2.CheckUniformandHowtoGroomingStandards制服检查及仪表仪容标准3.Bodylanguageandattitude肢体语言及态度4.HowtoConductBriefing怎样主持例会5.CommunicatewithHousekeepingDepartment与客房部沟通6.HowtoGreettheGuest怎样问候客人7.DectphoneControl小灵通电话管理8.OccupationalHealthandSafety职业健康卫生及安全HOUSEKEEPINGOFFICE&GUESTFLOOR客房办公室及客房服务德信诚培训网更多免费资料下载请进：客用品配放15.“DoNotDistribute”ProcedureforRooms房间“请勿打扰”程序16.CleanRoomProcedure清洁房间程序17.HowtoCleanElectricKettle怎样清洁电水壶.18.HowtoCleantheGlasses怎样清洁玻璃杯19.HowtoCleanIceBucket德信诚培训网更多免费资料下载请进：撤出送衣篮及衣架22.ReportingtotheGuestFloor到楼层报到23.Howtomakeupbed怎样做床24.HowtoCleantheBathRoomFloor怎样清洁浴室地板25.HowtoCleantheMiniBar怎样清洁小酒吧26.HowtoDusttheFurniture怎样给家具擦尘27.Howtocleanthemirror怎样清洁镜子28.HowtoCleantheBathTub怎样清洁浴缸29.HowtoCleanShowerRoom怎样清洁淋浴间30.HowtoCleantheBathRoomWall德信诚培训网更多免费资料下载请进：怎样清洁和抛光浴室电镀配件33.HowtoCleantheToiletBowl怎样清洁马桶34.HowtoVacuumtheCarpet怎样给地毯吸尘35.HowtoCleantheTelephoneSet怎样清洁电话机36.HowtoHandleWakeupCall怎样处理叫醒服务37.GuestShoeShineService擦鞋服务38.SafeDepositBoxneedstobeopenedinCheckedoutguestroom当客人离店后要检查保险箱必须打开39.HowtoHandletheLeftGuestRoomvinecard怎样处理无用的客房钥匙卡40.ExtraBedandBabyCotProcedure加床和婴儿床处理程序41.GuestLaundryPickupDuringRoomCheck德信诚培训网更多免费资料下载请进：怎样协助运送客人行李47.Mini-barconsumptioncheck小酒吧消耗检查48.Mini-bardailyreplenishment每日补充小酒吧49.HowtoHandle“OpenDoor”Request怎样处理开房门的请求50.Breakage,LossandDamageProcedure遗失损坏处理程序51.HowtoCheckGuestFloorCorridor如何检查走廊52.HowtoInspectBathroom德信诚培训网更多免费资料下载请进：’sBelongings小心照看客人财产54.ReturningKeysandWorksheet交还钥匙和工作表55.CheckintoHousekeepingOffice在客房部办公室报到56.Vacuumcarpetafterwashed洗过地毯后的吸尘57.HowtoEscortGuesttoElevator怎样护送客人至电梯58.CleaningchemicalusinginHousekeeping客房部常用的清洁剂59.Howtopolishwoodensurface如何给木制表面抛光60.Howtouseandcleanavacuumcleaner如何使用和清理吸尘器61.GuestLaundryEmergency紧急洗衣62.Supercleanprogram超级清洁程序63.OneEntryRoomSystem德信诚培训网更多免费资料下载请进：．Pushbrushsweeping扫地67．Dustmopping推尘68Wetmopping湿拖69Wallwashingbyhand手工洗墙壁70HowtoCleantheA/CGrill怎样清洁空调口71Howtoshampoocarpet---extraction抽洗地毯72HowtoCleanUpholsteryFabric怎样清洁沙发及软包墙面德信诚培训网更多免费资料下载请进：各餐饮场所的清洁德信诚培训网更多免费资料下载请进：清洁工作间和储藏室德信诚培训网更多免费资料下载请进：检查工作间及储藏室UNIFORMDEPARTMENT制服室德信诚培训网更多免费资料下载请进：处理客人投诉德信诚培训网更多免费资料下载请进：–Policies&ProceduresManual客房部-制度和流程指南Subject:GROOMINGANDAPPEARANCE主题：仪表仪容Ref:参考号：DXC-HSKP-SOP-001Prepareby:DirectorofRoomsDivision起草：房务总监Date:日期：2013-08-28Approvedby:GeneralManager批准：总经理Date:日期：2013-08-28OBJECTIVE目的Maintainaclean,tidyandfreshappearanceduringyourwork.在你的工作中保持干净，整齐，清新的外貌PROCEDURES流程-Keepcleanandbeoptimisticduringworktime.在工作时间保持干净及乐观的态度-Makeself-checkandgroomingcheckatanytime.随时进行仪表仪容的自我检查-Weartidyuniformwithallbuttonsbuttonedup.Payattentionnotto德信诚培训网更多免费资料下载请进：穿系好纽扣的整齐的制服，不能挽起衣袖-Changetheuniformintimeifitisstained,crumpled,dirtyorsmelly.及时更换有污渍，褶皱，