BEC-商务英语-Business-Travel

BusinessTravelHuangXiaoli1.Whatisbusinesstravel?Travelswithbusinesspurposes.2.Thepurposesforbusinesstravelmarketingactivitiesnegotiationmarketresearch&investigationconferencetradefair&exhibitioncross-regionaltechnicalexchange/productlaunch产品发布会large-scalecelebrationsI.AnIntroductiontoBusinessTravel3.TipsforBusinessTravelAbroad1)Planningtheitinerary*Givesomethoughttothetrip’sgoalsandtheirrelativepriorities.*Obtainnamesofpossiblecontacts,arrangingappointments,checkingtransportationschedules,andconfirmthemostimportantmeetingsbeforethetravelerleavesthecountry.*Keepthescheduleflexibleenoughtoallowforbothunexpectedproblemsandunexpectedopportunities.*Checkthenormalworkdaysandbusinesshoursinthecountriestobevisited.Alsotakeforeignholidaysintoaccount.*Beawarethattravelfromonecountrytoanothermayberestricted.2)Businesspreparationsforinternationaltravel*Languagedifferences*Seasonalweatherconditionsinthecountriestobevisited*Healthcare(e.g.whattoeat,specialmedicalproblemsandprescriptiondrugs)*Electricalcurrent(e.g.atransformerorplugadapter)*Money(e.g.exchangingcurrencyandusingcreditcardsortravelers’checks)*Transportation,accommodationandcommunication*Culturaldifferences*Tipping1.Bookingaflight:listening(Ex.1)MichaelBurnetthasaskedhissecretarytobookaflightfromLondonHeathrowAirporttoParisCharlesDeGaulleAirport.Readhisnoteandlookattheflighttimes.Inpairs,decidewhichflightsMichaelcouldtake.II.TravelArrangementHavetobeinParis,Wed,meetingat10am.Pleasebookflight,LH-CDG,oneway.(Remember,airport-Parisofficetakesaboutanhour.)Thanks.MichaelFROM:LONDONHEATHROWAIRPORTTO:PARISCHARLESDEGAULLEAIRPORTAirFranceBritishMidlandBritishAirwaysLHRCDGLHRCDGLHRCDG06:4009:0006:3509:1006:2008:2509:1511:2510:4012:5507:2009:4013:0515:1513.1015:2511:4013:5518:0020:1016:0018:1517:1019:2520:1522:2519:0021:1019:4021:55ListentoMichael’ssecretarycallingthetravelagent.Whichflightdoesshebook?FlightNo._____________Time______________Listenagainandcompletethefollowingsentences.1.I’dliketo_________________toParisCharlesdeGaulleAirport.2.I’mafraidtheflightis__________________.3.Isthereaseat_____________________onthatone?4.Wouldyouliketomakea_____________________?5.CanIhavethe___________________name,please?6.Doyouhave______________withus?7.The____________________isforonepassengeronBritishAirwaysflight______________at__________.8.Couldyousendanemailto___________________?BA39506:20bookaflightfullybookedstillavailablebookingpassenger’sanaccountbookingBA3956:20confirmthebooking2.Changestoflightdetails:writinganemail(Ex.2)Completetheemailfromatravelagenttobusinessclientsusingtheinformationbelow.Write60-80words.Givetheemailtoyourpartner.*FlightstoParisnextweekwillbedivertedtoLyonsbecauseofanairtrafficcontroldispute.*Youdonotknowhowlongthedisputewilllast.*Offerarefundorabookingforalaterdate.event&reasonproblemcausedsolutionTo:AlltheclientsCc:Subject:ChangestoflightdetailsSampleAnswerTo:AlltheclientsCc:Subject:ChangestoflightdetailsWehavejustheardthatthereisgoingtobeastrikebyairtrafficcontrollersinParisnextweek,soallflightstoPariswillbedivertedtoLyons.Thestrikecouldlastonlyashorttime,butthereisnoguaranteeofthis.Therefore,wecangiveyouarefundonyourticket,oralternativelymakeabookingforalaterdate.Pleaseletusknowwhichoptionyouwouldprefer.Yourssincerely1.Vocabularyaircraft/plane飞机checkin办理登机手续（ID,passport,ticketore-ticket)boardingpass/card登机牌delay航班延误airtrafficcontroller空中交通管制员（空管）baggagehandler行李管理员/分拣员first/business/economyclass头等/商务/经济舱flightattendant/cabincrew空中乘务人员/机组人员oneway/round(return)tripticket单程/双程票III.AirTravel2.AirlineservicesWorkingroups.Lookatthislistofairlineservices.Agreeonthethreemostimportantservicesforthebusinesstraveller.*air-milesawardsforfrequentflyers*valetserviceairportparking*doublebaggageallowance*prioritystatusatcheck-in*exclusivebusinesslounges*advancedseatselection*wider,fullyrecliningseats*in-seatphone/faxfacilities*in-flightcatering/freedrinks3.Airtravelservices:listening(Ex.3)Fivebusinesstravellerstalkaboutdifferentairtravelservices.Decidewhicheachspeakeristalkingabout.1)____A.businessclasssection2)____B.comfortableseating3)____C.freenewspapersandmagazines4)____D.in-flightentertainment5)____E.in-flightfoodanddrinkF.in-seatphone/faxfacilitiesG.on-boardduty-freesalesH.scheduledflightsEHDBA4.Low-costairlines:reading(Ex.4)5.Airtravelexperiences:listening(Ex.5)1)Listentofourairpassengerstalkingabouttheirexperiences.Completethedescriptionswiththenumberofthespeaker(1-4).•Passenger______wasverysatisfiedwiththeservicehe/shereceived.•Passenger______missedhis/herflightbecauseofoverbooking/lateness.•Passenger______wasdelayedbecauseofastrike.•Passenger______wasdelayedbecauseofbadweather.31422)Listentothepassengersagain.Choosethebestending(A,BorC)foreachsentence.1.Passenger1wastravellingAalone.Bwithoneotherperson.Cwithtwootherpeople2.Passenger2receivedinstructionsAtowaitinhishotelBtowaitintheairportCtowaitattheinformationdesk3.Passenger3isAdisabledBhungryCfamous4.AccordingtoPassenger4,strikesAarenotcommon.BoccurregularlyCareveryrare.BAAB1.Hotelamenities/facilit