台大群体行为与工作团队─MBA讲义

112?????????…23??????4?????356Shonk,J.H.1982WorkinginTeamsAPracticalManualForImprovingWorkGroupsNewYorkAMACOM47QCCQITPIT/(ProcessImprovementBoard/QualityImprovementBoard)/(SteeringCommittee/QualityCouncil)85910??1.?2.?3.?4.?Norm?1.PivotalNorm?2.PeripheralNorm?6111271314815B.W.TuckmanFormingstageStormingstageNormingstagePerformingstage16917AdaptedfromAndrewD.Szilagyi,Jr.,andMarcJ.Wallace,Jr.,OrganizationalBehaviorandPerformance,3rded.,Scott,Foresman,Glenview,.,1983,pp.193-194.181234561234561019AdaptedfromlrvingJanes,VictimsofGroupthink.201.2.3.4.5.6.7.8.9.10.11.12.1121??22PERFORM?(Purposes)?(Empowerment)?(Relationship)?(Flexibility)?(Optimization)?(Recognition)?(Morale)1223????????ownership241325NominalGroupTechnique,NGTAndreL.Delbecq&AndrewH.VandeVen(1968)????????????