Change-Management-Process-变更管理流程

ChangeManagementProcessJune1,2011Version2.7LastRevised:6/1/2011Page2of24Contents  DocumentControl..........................................................................................................3  Overview.........................................................................................................................4  Definitionofa“Change”................................................................................................5  Description......................................................................................................................5  Objectives.......................................................................................................................5  KeyTerms&Definitions................................................................................................6  ChangeManagementProcessFlow.............................................................................8  KeyInformationItems....................................................................................................9  ChangeApprovalBoard(CAB).............................................................................................9  CutoffTimes........................................................................................................................10  EmergencyChanges..........................................................................................................10  ChangeManagementTool.................................................................................................10  ChangeManagementProcess....................................................................................11  Submit/ResubmitChangeRequest(1.0)............................................................................11  ReviewChangeRequest(2.0)............................................................................................14  CoordinateChange(3.0)....................................................................................................16  ImplementChanges(4.0)...................................................................................................16  MeasureChangeResults(5.0)...........................................................................................18  AppendixA–InformationtoIncludeinChangeRequests......................................20  AppendixB–RiskLevelAssessment.......................................................................22  AppendixC–ChangeManagementMetrics.............................................................23  AppendixD–OtherDocumentationReferences......................................................24  LastRevised:6/1/2011Page3of24DocumentControlSummaryofChangesVersionVersionDateNatureofChangeEditedBy1.02010,December23InitialDocumentEvaBasner-Katz1.12010,December23UpdateDocumentEvaBasner-Katz2.02011,March11UpdatedocumentationPabloSevilla2.12011,March14Removedscopeandassumptions;UpdatedchangeworkflowgraphicPabloSevilla2.22011,April6RemovedDynamicChangecategory;addedprocessforwindowextensions;otherminorrevisionsEvaBasner-Katz2.32011,April7AddedNUITwikiURLandotherformattingchangesPabloSevilla2.42011,May4Changed‘ChangeAdvisoryBoard’toChangeApprovalBoard(CAB)tobetterreflectpurposeofCAB;minoreditorialmodificationsandclarificationsEvaBasner-Katz2.52011,May4UpdatedChangeManagementFlowgraphicandformattingPabloSevilla2.62011,May12Updatedsection2.0toremoveTechnicalReviewlineandtoincorporatedescriptioninfirstparagraphofthatsectionReplacedEvaforMichaelas“OtherDocumentOwner”RemovedmentiontoUniversityoncompositionofCABRemoved“Platform”fromglossary,andmadeclarificationtocutofftimePabloSevilla2.72011,May17AddingminorchangesfromGovernanceTeamreviewEvaBasner-KatzLastRevised:6/1/2011Page4of24Documen[e-mail][e-mail]ocumentownerisresponsiblefortheaccuracyandintegrityofthisdocument.Documentchangesaremadethroughthechangemanagementprocess.Toinitiateachangetothisdocument,e-mailthedocumentowner.Proposedchangeswillbereviewedbythedocumentchange-approverslistedabove.Afterapprovalfromthoselistedabove,theupdateddocumentwillbepresentedtotheChangeApprovalBoardforfinalapproval.DocumentReviewPlansThisdocumentisreviewedandupdatedasdefinedbelow:•Asrequiredtocorrectorenhanceinformationcontent•FollowinganannualreviewHowtoFindtheLatestVersionofthisDocumentThelatestandofficialversionofthisdocumentmaybeobtainedontheNUITwikiat(NUIT)hasdecidedtoimplementachangemanagementprocessthatwillallowitsuserstorequest,manage,approve,andcontrolchangesthatmodifyservicesasdefinedintheNUITServiceCatalog.Thisdocumentisintendedtoprovideahigh-levelo