Unit-1-Making-Reservation

Unit1MakingReservation插入图片LearningObjectivesInthisunityouwilllearn:HowtomakeareservationbytelephoneHowtomakeaface-to-facereservation❶SNAPSHOTAshortqueuesofguestswaitingfor…Whatdotheydo?Receptionist接待员Operator接线员Doyouknowotherkindsofwaystomakeareservationinarestaurant?Howlongwillbethereservationkeptinarestaurant?TheproceduresofmakingareservationStep1Greetingguests问候客人Step2Gettinginformationofguest:numberofpeople,arrivaltimeandparticularrequests获得关于客人姓名、数量、到达时间及餐桌类型的信息Step3Confirmallinformation重复信息Step4Thanksforguest(s)致谢❷CONVERSATIONDiscussionWhatdoestheguestwanttodo?Howmanyguestsaretherefor?What'sthearrivaltimefromthegueststohaveameal?Isthereservationinwhosename?Dialogue1Scene:Theoperatorisreceivingacallfromoneguest.(O:Operator;G:Guest)O:Goodafternoon.CityWallRestaurant,Lindaspeaking.HowmayIhelpyou?G:I’dliketobookatableatyourrestaurant.O:Certainly,sir.Letmecheckournotes.Waitamoment,please....Yes,sir.Forhowmanypeopleandwhenwillyoubecoming?G:It’sformywifeandmeat7:00thisevening.O:Wherewouldyouliketosit,smokingornon-smokingarea?G:Iprefertositinthenon-smokingarea.O:Yes,sir.Isthereanyplaceyouwouldprefertosit?G:Woulditbepossibletoreserveatablenexttothewindow?O:Yes,sir,wecanarrangethat.Couldyoupleasetellmeyourname?G:PeterWhite.O:Thankyou,Mr.White.You'dliketohaveawindowtablefortwoat7:00thisevening,isthatright?G:Yes,that’sright.O:Thanksforyourcalling,Mr.White.DiscussionDoestheguestgethertable?Whenwilltheguestwanthertable?Howabouttherestaurantat8:20pm?Dialogue2Scene:Theguestiswaitingtoreserveatablefordinnerinacrowdedrestaurant.(R:Preservationist;G:Guest)R:Goodafternoon,madam.Welcometoourrestaurant.HowmayIhelpyou?G:I’dliketoreserveatablethiseveningat6:50.R:I’msorry,madam.I’mafraidourtablesarefullybookedforthattime.Butwecangiveyouoneat8:20pm.G:Oh,it’stoolate.R:I’msorry.Wouldyoumindputtingyournameonourwaitinglist?G:No,thankyou.KeyWordsandPhrasesbook[buk]v.预定reserve[ri'zə:v]v.预定arrange[ə'reindʒ]v.安排waitinglist等候单non-smokingarea无烟区❸FOCUSINDifferentWaysofMakingReservationWhenwouldyoulikeyourtable?您何时需要预定桌子？Forwhattime/when?/Whattimewouldyouliketoarrive?/Whattimeisitfor?您何时到达？Whatkindsoftablewouldyoulike?您需要什么类型的桌子？Wouldyoulikeatablebythewindow?您愿意坐到窗边吗？Whichdoyouprefer,atableinthedinginghallorattheprivateroom?您是坐在大厅还是包间？Howmanyarethereinyourparty?你们一共有多少人？DifferentWaysofMakingReservationHowaboutthenon-smokingarea?无烟区可以吗？MayIhaveyournameandtelephonenumber?我能知道您的姓名和电话号码吗？Couldyourepeatitplease?能重复一下吗？I’msorrywearefullybookedtoday.对不起我们餐厅已经预订满了。I’msorrythetablesbythewindowareoccupied.对不起靠窗的桌子已经被预订了。I’msorryZiXuanRoomhasbeenreserved,wouldyoumindchanginganotherone?对不起紫轩阁已经被预订，您介意换另一个吗？I’msorrywedon’thavethereservationservicetoday.对不起我们今天没有预订服务。UsingwhatyouhavelearnedSituation1Matchthefollowingsentences.1.G:?W:Waitamoment,please.Letmecheckournotes.2.W:?G:Peterwhite.3.G:?W:Weonlyhaveonetableleftinthenon-smokingarea.Situation2Discussthisquestionbelowwithyourclassmates.Iftheguestwantsaprivateroom,butitisfullybookedatthatmoment,asawaiter/waitress,whatwillyoudoandhowtosay?Situation3Role-playThetelephonerings.Acaptainanswersthephone.It’sGeorgeSmith.Hewantstobookatableinyourrestaurantforthreeat6:30thisevening.Makeaconversation.❺LISTENINGSelf-ServiceDirections:Youwilllistentoadialogueaboutbookingatable.Afterlistening,trytoaskthesequestions:Howmanypeoplewillhaveamealintherestaurant?Whenwilltheguestsarrive?What’sthenameoftheguest?❻INTERCHANGEACTIVITIESA.AccordingtotheDinnerOrderFormbelow,fillthisformwithyourpartner.CityWallRestaurantBookingNo.____StaffName____Time&Date(M/D/Y;00:00)///;am/pmGuestName(Mr./MS.)No.ofGuestsAreaSmoking/Non-smokingRoomNo.PlaceDinningHall/PrivateRoomNo.SpecialRequestB.MakeadialogueaboutreservationwithyourpartnerincludingaboveitemsfromDinnerOrderForm.❼HOMEWORKA.Completethedialoguebetweenaguest(G)andarestaurantwaiter(W).W:Goodmorning.CityWallRestaurant,Sallyspeaking.?G:Yes,I’dliketobookatableforfivetomorrowevening.W:Certainly,sir.?G:At7:30pm.W:Yes,sir.?G:PleasebookitunderthenameofMr.Liu.W:Soatable,andyourarrivaltimeisat7:30pm.AmIright?G:That’sright.W:Thankyouforcallingus.WelookforwardtoyourvisitB.PutthesentencesintoEnglish.1.外出就餐前作预定是很有必要的。2.网络预定很流行，还有折扣。3.团队预定请与销售部联系。