涉警网络舆情危机的应对和处置(XXXX417定稿)

1涉警网络舆情危机的应对和处置2摘要随着信息化时的到来，微博的迅猛发展，任何事件可以在第一时间通过网络广泛散播，网络舆情危机随时随刻都可能出现。因此，网络舆情已经成为公安机关在公共管理上必须面临的一项重要内容，涉警网络舆情危机的应对和处置也随之成为公安机关面临的重要课题。但是，目前的现状不容乐观。基层公安机关在执法方面存在的问题以及应对媒体过程中的不当方式，以及对涉警网络舆情的不当处置，另到公安机关经常成为网络舆情危机的主角。公安机关如何在网络舆情危机应对问题上改变被动局面，变被动为主动，化“危”为“机”，是现阶段和以后很长一段时期要深入研究和探讨的一项重要课题。本文从危机管理的角度，对涉警网络舆情进行了理论分析，阐述了涉警网络舆情的现状，特征、特点以及网络舆情危机成因，同时阐述了公安机关进行网络舆情危机应对和处置的重要意义。通过对沿海**市公安机关应对和处置的H创业园事件的实证研究，阐释了公安机关在应对和处置过程中的成功经验，分析了公安机关在应对和处置涉警网络舆情危机方面存在的存在的诸多问题，并对产生问题的原因加以分析，进而提出了公安机关应对和处置涉警网络舆情危机的对策建议。3SummaryAstheinformationageiscoming，theblogisdevelopingfast.Anyaffairswillspreadinthefirstsecondafterithappens.Thecrisisofpublicopinionsoninternetmaytakeplaceanytime.Thereforereadingthepublicopinionsoninternetbecomestheimportantandcompulsoryworkforpublicsecurityorgans.Dealingwithrelevantinternetcrisisdefinitelysignificant，however，itisnoteasytohandleit..Theunacceptablewayconductedbybasicofficials，theuncomfortablecommunicationbetweengrass-rootofficialsandmediapeopleandsomeinappropriatesolutiontotherelatedcrisiswithpublicsecurityorganspushthepublicsecurityorganstobethefocusofattention.Howdogovernmentchangetheroleofpassiveintoactiveoneandthecrisisreplacebychanceisthekeydutyforustoimpactandtobediscussedinlongterm.Thispaperexplorespublicopiniononinternetrelatedwithpolicetheoreticallyfromtheperspectiveofcrisismanagement.Itillustratesthecircumstances，characteristicandcauseofpublicopiniononinternetrelatedwithpolice.Atthemeantime，italsodepictstheimportanceofcopinganddealingwithit.Byquotingasuccessfulcaseofdealingwiththecrisishappenedinthesouththispaperalsomentionthesuccessfulexperienceofthepoliceincopinganddealingwiththeissues.Inaddition，itanalysesmanyexistingproblemsofcopingwiththeissuefrom.4目录摘要...................................................................................................................................2第1章绪论.......................................................................................................................61.1研究的背景、目的和意义...........................................61.1.1研究的背景.....................................................................................................61.1.2研究的目的.....................................................................................................71.1.3研究的意义.....................................................................................................71.2国内外研究综述...................................................81.2.1国外研究综述.................................................................................................81.2.2国内研究综述.................................................................................................91.3研究框架和研究方法..............................................131.3.1研究框架.......................................................................................................131.3.2研究方法.......................................................................................................13第2章涉警网络舆情危机应对的理论分析...................................................................152.1核心概念.......................................................152.1.1舆情...............................................................................................................152.1.2网络舆情.......................................................................................................162.1.3涉警网络舆情...............................................................................................172.1.4涉警网络舆情危机.......................................................................................172.2涉警网络舆情的特征与构成要件....................................182.2.1涉警网络舆情的一般特征...........................................................................182.2.2当前我国涉警网络舆情的突出特点...........................................................192.2.3涉警网络舆情的构成要件...........................................................................202.2.4正确应对涉警舆情危机是新时期公安工作的必然要求...........................222.2.5我国涉警网络舆情的现状...........................................................................242.2.6我国涉警网络舆情危机的原因分析...........................................................25第3章涉警网络舆情危机应对的个案描述：H创业园事件........................................273.1H创业园事件的背景..............................................273.2H创业园事件的发展过程..........................................27第4章H创业园事件中涉警网络舆情危机应对中的问题与原因................................314.1H创业园事件中涉警网络舆情危机应对的成功经验....................314.2H创业园事件涉警网络舆情危机应对过程中存在的问题................324.3H创业园事件涉警网络舆情危机应对中存在问题的原因................33第5章加强公安机关应对涉警网络舆情危机的对策建议...........................................355.1以人为本，预防为主.............................................355.1.1网络舆情引导主体的重点把握，预防第一..............................................355.1.2加强政府各部门的信息沟通......................................................................3755.1.3加大社会矛盾排查力度..............................................................................375.2建立涉警网络舆情危机快速反应机制................................375.2.1把握危机化解的“黄金三小时”规律......................................................375.2.2第一时间将事件准确定性..................