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卢湾中学2018年高一10月月考卷High-qualitycustomerserviceispreached(宣扬)bymany,butactually(21)_____(keep)customershappyiseasiersaidthandone.Shoppersseldomcomplaintothemanagerorownerofastore,butinsteadwillalerttheirfriends,relatives,co-workers,strangers-andanyone(22)_____willlisten.Storemanagersareoftenthelasttohearcomplaints,andoftenfindoutonlywhentheirregularcustomersdecidefrequenttheircompetitors,accordingtoastudyjointly(23)_____(conduct)byVerdegroupandWhartonschool.Themostcommoncomplaintsincludefilledparkinglots,clutteredshelves,overloadedracks,out-of-stockitems,longcheck-outlines,andrudesalespeople.(24)_____(relieve)theheadaches,retailerscanredesignstorelayout,pre-stockitems,andhirespeedyandexperiencedcashiers.Duringpeakshoppinghours,someretailerssolvedtheparkingproblemsbygettingmoonlightinglocalpolicetowork(25)_____parkingattendants.(26)_____retailershiredflagwaverstodirectcustomerstoemptyparkingspace.Thisguidanceeliminatedtheneedforcustomerstocircletheparkinglotendlessly,thus(27)_____(avoid)confrontationamongeyeingthesamespace.Actually,responsiveandfriendlyretailersare(28)_____(likely)tosmoothoverissueswithangrycustomers.Itissuggestedthatcomplaints(29)_____(make)totheretailersdirectlyratherthantotherestoftheworld.Retailersarehardpressedtoimprovewhentheyhavenoidea(30)_____itisthatgoeswrong.A.abundantB.charactersC.communicatingD.desireE.diversityF.escapeG.establishingH.naturallyI.properlyJ.respectK.widenAbook-lesslifeisanincompletelife.Booksinfluencethedepthandbreadthoflife.Theymeetthenatural(41)_____forfreedom,forexpression,forcreativityandbeautyoflife.Learners,therefore,musthavebook,andtherighttypeofbook,forthesatisfactionoftheirneed.Readersturn(42)_____tobooksbecausetheircuriosityconcerningallmannersofthings,theireagernesstoshareintheexperiencesofothersandtheirneedto(43)_____fromtheirownlimitedenvironmentleadthemtofindinbooksfoodforthemindandthespirit.Throughtheirreadingtheyfindadeepersignificancetolifeasbooksacquaintthemwithlifeintheworldasitwasanditisnow.Theyarepresentedwitha(44)_____ofhumanexperiencesandcometo(45)_____otherwaysofthoughtandliving.Andwhile(46)_____theirownrelationshipsandresponsestolife,thereadersoftenfindthatthe(47)_____intheirstoriesaregoingthroughsimilaradjustments,whichhelptoclarifyandgivesignificancetotheirown.Booksprovide(48)_____materialforreadersimaginationtogrow.Imaginationisavaluablequalityandamotivatingpower,andstimulatesachievement.Whileenrichingtheirimagination,book(49)_____theiroutlook,developafact-findingattitudeandtrainthemtouseleisure(50)_____.Thesocialandeducationalsignificanceofthereaders'bookscannotbeoverestimatedinanacademiclibrary.IttookbraveEuropeanexplorerslessthan300years,between1420and1713,toestablishthatalltheseasoftheworldformedanenormousandcontinuousocean.Thisdiscoveryencouragedthemto___51____intoareas,whichhadn’tbeencharteduntilthen.Withthediscoveryofnewlands,newtraderouteswere____52_____.Inmanypartsoftheworld,coloniesandsettlementswereestablishedandmanyodd-lookingproductswerebroughtbackto___53___,arousinggreatinterestand___54_____wealth.Itwasprobablytheirresistibledesireforwealthwhich___55___persuadedEuropeansofthefifteenthcenturyto___56____theirlegendarydangersandexplorefurtherintotheopenseas.Theywerealso__57__bythelovefortheircountry.Manyexplorerswantedtoservetheirkingandcountryaswellasgainpersonal___58___fromtheirexploring.Themosteffectivewayofgainingwealthwasthrough__59__.Silk,gold,silverand__60__stones,andmoreimportantlyspices,suchasgingersandpeppers,werethemostprofitabletradegoodsinEurope.Spiceswereofthegreatest__61__beacausetheyenabledtheEuropeanstomaketheirwinterdietofsaltedmeatmoredelicious.Theseitemswere__62__mostlyfromtheEastbyadifficultoverlandroute.TheItalian__63__,whoboughtgoodsfromtheArabsofAlexandria,controlledthetradealongthisroute.OthercountriesoftheMediterranean__64__thewealthwhichthistradegeneratedandtheywere__65__todiscovernewrouteswhichwouldallowthemtoshareinit.51A.sailB.walkC.flyD.drive52.A.setbackB.setoffC.setupD.setagainst53.A.theEastB.theMediterraneanC.EuropeD.Italy54.A.inheritingB.creatingC.savingD.losing55.A.frequentlyB.hardlyC.franklyD.eventually56.A.recognizeB.riskC.realizeD.forsee57.A.discouragedB.praisedC.forcedD.inspired58.A.businessB.benefitC.fameD.rights59.A.tradeB.warC.conqueringD.bargaining60.A.preciousB.roughC.hardD.smooth61.A.interestB.efficiencyC.valueD.practice62.A.exportedB.importedC.robbedD.occupied63.A.soldiersB.explorersC.pioneersD.merchants64.A.lostB.wonC.possessedD.envied65.A.disappointedB.availableC.anxiousD.reluctant(A)InDecember2008,CarolineKennedy—daughterofthelateU.S.PresidentJohnF.Kennedy—satdown,asafrontrunnerfortheSenateseatinNewYork,foratelevisedinterviewthathelpeddecidethefutureofhercampaign.Theresultwasadisaster.Herperformancewasn’twellreceived,inpartbecauseherspeechwasfulloffillerwords—“ums,”“ahs”and“youknows.”Onelistenercounted27“ums”and38“youknows”inthespaceoffiveminutes.Afewweeksaftertheinterview,KennedyendedherSenatecampaign.Fillerwordsmayseemnaturalineverydayspeech,buttheycanbedeadlyinformalpresentation