建立团队信任(英文版)

Case9：PacificPathologyIntroductionMichaelRidleyhasrecentlyjoinedPacificPathologyNewteammembersDifferentgender,age,cultureandpersonalityFocuson7point1.Roles2.Tasks3.Supportiverelationships4.Individualneeds5.Contributionofothers6.Interpersonalcommunication7.CulturalvaluesRolesWhatrolesyouareinthenewteamHowdoyouplayyourrolesinthenewteamHowtoreviewsyourrolesTaskMichael'sduties:analysisspecimensaccordingtoaworkschedule,recordingtheresultsandmaintainingyourworkstationcleanandfunctioning.Accordingtodifferentpersonalitieswithdifferenttasksassigned.(Theperfecttype.strengthtype.livelytype.Typeofpeace)TeammembersmustfulfillthetaskInthisgame,somepeopleinthecommand,somepeoplemadeinthedeliveryofteam-mate,areasonableallocationoftasks.SupportiverelationshipsTocreateaharmoniousrelationshipteamGoodteamworkisthelubricantofhumanrelationsTheroleofrelationshipsintheteamEstablishinterpersonalrelationshipsinteamSuccessfactorssuccessfulmanagementcareer15%85%ProfessionalrelationshipManagementofbusinesssuccess,15%oftheprofessionalandtechnicaldecisions,85%andindividualinterpersonalandpersonalskillsassociated.Teamrelationship,includingtherelationshipbetweenupperandlowerlevels,therelationshipamongthemembers,evenmembersoftheteamandexternalmembersrelations.SupportiverelationshipsTocreateaharmoniousrelationshipteamGoodteamworkisthelubricantofhumanrelationsTheroleofrelationshipsintheteamEstablishinterpersonalrelationshipsinteamIndividualneedsWhatisyourindividualneedsWhydoyouwanttomeetyourindividualneedsHowtomeetyourindividualneedsWhentomeetyourindividualneedsWheretomeetyourindividualneedsContributionofOtherswecanalwaysappreciatethecontributionsofothersisafocusonthepositivesideofothers.Notonlytocriticizeorblamesomeoneelse.Instead,encourageContributionofOthers.donothesitatetogiveappreciationthecontributionsofothersachievementwhohasdoneagoodjob.InterpersonalcommunicationLanguage7%Intonation38%Non-verbal/bodylanguage55%CommunicationStructureSpeakingListeningFeedbackCommunicationSkillsEffectiveListeningSkillsEffectiveListeningSkillsBarrierstolistening1.Repeatthewords(justwords,notfeelings)2.Re-organizecontent(capsuleinyourownwordsbyyourmeaning)3.Reflectsthefeelings(understandingin-depth,throughyourownwords,bodylanguagetoexpressfeelings)1.Recommended(togivesuggestions,adviceandsolutionstothisproblem)2.Inquire(totheirpointofview,motivationtoaskquestions)3.Interpretation(tointerprettheirownexperienceeachother'sbehavior,andtrytoguesseachother'sideas)4.Assessment(todetermine,andagreeordisagree)PercentofcommunicationbehaviorWriting（9%）Listening（40%）Talking（35%）Reading（16%）SpeakingEffectiveSpeakingPointsNoeffectiveSpeakingPoints1.Considerotherpeople’smood2.Accurate,conciseandcompletedescription3.Emphasis4.Consistentwiththebodylanguage5.Checkthelevelofunderstandingconstantly6.Establishtrust1.Notreadyyet2.Inappropriateexpression3.Paynoattentiontoaudiencereaction4.Wrongtimeandplace5.Wrongbodylanguage6.NotinterestedinthecontentFeedbackGivefeedbackReceivefeedback1.Forother'sneeds2.Thefeedbackshouldbeclear,specificandprovideexamples3.Morepositiveandconstructivefeedback4.Toseizetheopportunity5.Forthinginsteadofperson6.Considerother'sacceptance1.Listen,donotinterrupt2.Toavoidself-defense3.Askquestions4.Summarizestheinformationreceived5.Showothersyouraction6.TrytounderstandtheirpurposeCultureValues(P320)Core:TeamvaluesFeelings•Teamspirit(Collectiveconsciousness)•Teamemotion(Communication,Work)Behaviors•Activelistening•Openandhonestcommunication•RespectResults•Teameffective•Taskachievement•Teamcohesion•CreativityConclusionTrustisefficient,thecoreoftheteamtogether.Withouttrust,teamworkoutofthequestionandtherecanbenoateamspirit.Trustismutual,fortheteammembersandwinthetrustwhilethetrustothersfromfocusingontheseseveraspects.Perhapsyouthinkthatinsomerespectstoothersasyou,butyoushouldseeotherpeople'sstrengthsandadvantagesandothershope.TrustOnlyaverygoodteamabletoestablishthistrustdependcooperation.Throughtindividualneeds,interpersonalcommunication,rolesandcompletethetaskindependently.Cangofurtherinthemutualtrustoftheteam.