人力资源管理第八章员工培训与开发ppt课件

Chapter8TrainingandDevelopingEmployeesPartThree|TrainingandDevelopmentCopyright©2011PearsonEducation,Inc.publishingasPrenticeHallChapter8TrainingandDevelopingEmployeesPartThree|TrainingandDevelopmentCopyright©2011PearsonEducation,Inc.publishingasPrenticeHall第8章员工培训与开发Copyright©2011PearsonEducation,Inc.publishingasPrenticeHall4–3我们学到哪了第1,,3章人力资源管理导论，公司战略规划·我们处在什么样的行业中？·我们的竞争基础是什么？·为了实现我们的战略目标，我们的员工需要具备哪些特征和技能？第4章职位分析第8章员工培训与开发第11,12,13章薪酬管理第17,18章全球化和创业型企业中的人力资源管理第9,10章绩效管理与绩效评价、教练辅导、职业生涯与人才管理第6,7章员工测试与甄选、面试第5章人员规划与招募第2,14,15,16章公平就业机会和相关法律、HRM中的道德、公正和公平对待问题、劳资关系和集体谈判、员工安全与健康IntroductionCase/Video?WhatistheTypeCopyright©2011PearsonEducation,Inc.publishingasPrenticeHall8–51.Summarizethepurposeandprocessofemployeeorientation.2.Listandbrieflyexplaineachofthefourstepsinthetrainingprocess.3.Describeandillustratehowyouwouldidentifytrainingrequirements.4.Explainhowtousetrainingtechniques（methods）.5.Listandbrieflydiscussmanagementdevelopmentprograms.LEARNINGOUTCOMESCopyright©2011PearsonEducation,Inc.publishingasPrenticeHall8–61.概述新员工入职引导的目的及其过程。2.列出并简要解释培训过程中的四个步骤。3.描述并解释你将如何确定培训需求。4.解释说明培训技术（方法）。5.列出并简要讨论管理技能开发项目。学习目标KeyPointThefourstepsinthetrainingprocess.Howyouwouldidentifytrainingrequirements.Differenttrainingtechniques（methods）.Differentmanagementdevelopmentprograms.重点•培训过程中的四个步骤•如何确定培训需求•培训技术（方法）•管理技能开发项目DifficultPointDifferenttrainingtechniques（methods）.Differentmanagementdevelopmentprograms.难点•培训技术（方法）•管理技能开发项目Whatisthepurposeoforientation?Copyright©2011PearsonEducation,Inc.publishingasPrenticeHall8–12PurposeofOrientationFeelwelcomeandateaseBeginthesocializationprocessUnderstandtheorganizationKnowwhatisexpectedinworkandbehaviorOrientationHelpsNewEmployeesCopyright©2011PearsonEducation,Inc.publishingasPrenticeHall8–13新员工入职引导的目的感觉受到欢迎和轻松开始社会化进程了解组织情况知道企业所期望的工作行为是什么入职引导可以帮助新员工Copyright©2011PearsonEducation,Inc.publishingasPrenticeHall8–14TheOrientationContentCompanyorganizationandoperationsSafetymeasuresandregulationsFacilitiestourEmployeeOrientationEmployeebenefitinformationPersonnelpoliciesDailyroutineCopyright©2011PearsonEducation,Inc.publishingasPrenticeHall8–15入职引导的内容公司组织结构和运营安全标准和规定熟悉工作设备员工入职引导员工福利信息人事政策日常工作Copyright©2011PearsonEducation,Inc.publishingasPrenticeHall8–16StepsintheTrainingProcess1234TheFour-StepTrainingProcessInstructionaldesignNeedsanalysisProgramimplementationEvaluationCopyright©2011PearsonEducation,Inc.publishingasPrenticeHall8–17培训的步骤1234培训过程的四个步骤教学设计培训需求分析培训执行培训评估Copyright©2011PearsonEducation,Inc.publishingasPrenticeHall8–18AnalyzingTrainingNeedsTaskAnalysis:Assessingnewemployees’trainingneedsPerformanceAnalysis:Assessingcurrentemployees’trainingneedsTrainingNeedsAnalysisCopyright©2011PearsonEducation,Inc.publishingasPrenticeHall8–19分析培训需求任务分析：评估新员工的培训需求绩效分析：评估现有员工的培训需求培训需求分析Copyright©2011PearsonEducation,Inc.publishingasPrenticeHall8–20PerformanceAnalysis:AssessingCurrentEmployees’TrainingNeedsPerformanceAppraisalsJob-RelatedPerformanceDataObservationsInterviewsAssessmentCenterResultsIndividualDiariesAttitudeSurveysTestsMethodsforIdentifyingTrainingNeedsSpecializedSoftwareCan’t-doorWon’t-do?Copyright©2011PearsonEducation,Inc.publishingasPrenticeHall8–21绩效分析：评估现有员工的培训需求绩效评价与工作相关的绩效数据观察访谈评价中心提供的结果个人日记态度调查测试确定培训需求的方法专业化软件会做还是不愿做？Copyright©2011PearsonEducation,Inc.publishingasPrenticeHall8–22TrainingMethods（TeamWork）•On-the-JobTraining•ApprenticeshipTraining•InformalLearning（eg.Cooperate）•JobInstructionTraining•Lectures•ProgrammedLearning•Audiovisual-BasedTraining•VestibuleTraining（eg.Driving）•TeletrainingandVideoconferencing•ElectronicPerformanceSupportSystems(EPSS)•Computer-BasedTraining(CBT)•SimulatedLearning•Internet-Based（TrainingLearningPortals）—（eg.Library）•LifelongLearningandLiteracyTrainingTechniquesCopyright©2011PearsonEducation,Inc.publishingasPrenticeHall8–23培训方法•在职培训•学徒制培训•非正规学习（与同事合作）•工作指导培训•课堂讲授•程序化学习•视听培训•技工训练（模拟驾驶）•远程培训和视频会议•电子绩效支持系统•计算机辅助培训（文本、录像、图片、照片、动画、声音等）•模拟式培训（开篇导入案例）•网络培训（学习门户）•终身学习和读写培训技术Copyright©2011PearsonEducation,Inc.publishingasPrenticeHall8–24ManagementDevelopmentTechniquesJobrotationCoachingandunderstudyManagerialOn-the-JobTrainingActionlearningCopyright©2011PearsonEducation,Inc.publishingasPrenticeHall8–25管理开发技能职位轮换教练和顶岗管理人员的在职培训行动学习Copyright©2011PearsonEducation,Inc.publishingasPrenticeHall8–26University-relatedprogramsManagementgamesOff-the-JobManagementTrainingandDevelopmentTechniquesThecasestudymethodOutsideseminarsExecutivecoachesBehaviormodelingRoleplayingCorporateuniversitiesOtherManagementTrainingTechniquesCopyright©2011PearsonEducation,Inc.publishingasPrenticeHall8–27大学提供的各种项目管理游戏脱产管理培训和开发技术案例研究法外部研讨会高管教练行为模仿角色扮演企业大学其他管理开发技术Copyright©2011PearsonEducation,Inc.publishingasPrenticeHall8–31ASampleTrainingEvaluationFormCopyright©2011PearsonEducation,Inc.publishingasPrenticeHall8–32KEYTERMSemployeeorientationtrainingnegligenttrainingtaskanalysiscompetencymodelperformanceanalysison-the-jobtraining(OJT)apprenticeshiptrainingjobinstructiontraining(JIT)programmedlearningelectronicperformancesupportsystems(EPSS)jobaidvirtualclassroomlifelonglearnin