国际商务礼仪(英文版)(第二版)Chapter-1-Business-Etiquette-in-th

Chapter1BusinessEtiquetteintheInternationalArenaLearningobjectivesBytheendofthisintroductivechapter,youshouldbeabletodefineetiquetteandbusinessetiquetteunderstandtheoriginanddevelopmentofetiquettebeawareofbasicprinciplesofinternationalbusinessetiquetterealizethesignificanceoflearninginternationalbusinessetiquetteTheoriginofthewordetiquetteTheword“etiquette”originatedinFranceduringthe1600sand1700s.Itusedtomean“keepoffthegrass”inFrench.ThestoryofthegardenerandhissignsofétiquetsTheimportanceofbusinessetiquettemethodsofpolishingself-conducttoobtainpositiveresultstheartofknowinghowtobehaveandinteractwithpeopleinawidevarietyofbusinesssituationshelpyouappearpolishedandprofessional,renderingyouknowledgeableandconfidentinclients’eyesLET`SSEEHOWMUCHYOUKNOW....Actions(I)AppearanceandDressPositivefirstimpressionBusinesscardetiquetteConversationskillsActions(II)BodylanguageandgesturesDiningwithaclientGift-givingcustomsSendingcrystalclearmessagesPreparationbeforethejourneyOralActivitiesMakesureyoupackaccordingtotheclimateandtypeofbusiness;andalwaysremembertohaveabusinesscardreadytohand.Howdoyouthinkofthisstatement?Internationalbusinesscanbetricky;ifyouaren’tprepared,yourbusinessdealcangodowninflames.Whatsuggestionswouldyouliketomakeforthebusinessmenwhoaregoingonabusinesstriptoforeigncountries?CaseStudyHereisthesituation:You’remeetingaclientatarestaurantandyouarrivetofinditcrowdedwithnoisyhappy-hourpatrons,makingforaninhospitablebusinessatmosphere-whatdoyoudo?