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200questionsPart1,thetourguidespecificationwasquestionwithanswerandreferenceanswer1.根据经营范围,导游可以分为哪些类型?Tourleader,nationalguide,localguideandscenicareainstructor2.熟悉团队是导游带团的第一步,它主要包括几个方面的内容?Thecontentmainlyincludesthreeaspects:firstly,befamiliarwithteammembers;thesecond,befamiliarwiththeCharacteristicsofteamthethirdstep,befamiliarwiththereceptionplanandschedule3.在旅游团抵达的前一天，导游人员应该主要落实哪些接待事宜？first,getintouchwithtouroperationsecond,getintouchwiththeheadoftouristvehiclesfordeterminingTheTimesthird,toverifytheteamofhousinganddiningreservationsfourth,tomasterallkindsofcontactphonenumber4.导游人员接站服务程序主要分为哪几个步骤?One,ahalfhourearlytopickuppointsSecond,toholdpickupposterstogreetguestsThird,toverifytheteamFour,togatherandboardthebusFive,tocountthenumberofteamandcheckthebaggage5.导游人员在团队用餐时应该及时巡视团队聚餐情况。巡视的主要内容是什么?First,tosupervisewhetherrestaurant’sfoodmeetstheagreedstandardSecond,toanswerguests’questionaboutmealsThird,toknowwhetherguestsaresatisfiedwiththedishes,inordertotargetedadjustmentscheme6.如果游客在自由活动中买到假冒伪劣产品,导游人员应如何处理？First,weshouldactivelyassistvisitorstoreturnandclaimforcompensation,tosafeguardthelegitimaterightsandinterestsoftourists.Second,toreporttothetravelagencylater;Third,topublicizetouristsshoppingconsiderationsforfreeactivitiesinthesubsequenttrip,domoreremindwork.7.欢送词的主要内容包括哪几点？First,toreviewthetripSecond,toexpressastrongfeelingofpartingThird,tothankvisitorsfortheircooperationandsolicitopinionsandadviceFour,toapologizetoguestsforservicedoesnotreachthedesignatedpositionintravel,andaskforforgivenessandunderstandingFifth,toexpresswishesandmoodofexpectingtomeetagain8.旅行车行驶途中，地陪进行途中导游服务，主要包括哪些环节？First,tointroduceactivityarrangementonthatdaySecond,toexplainsceneryandcustomalongthewayThree,tointeractwithguestsandbreaktheiceFour,weshouldintroducethegeneralsituationofscenicspotbeforearrivaltostimulatethetourists’interest9.地陪导游人员在景区内的服务主要包括哪些环节？First,toemphasizethecollectiontime,place,remindtips.Second,topurchaseticketsforenteringthescenicareaThird,tocarryouttheguide'sexplanation,andpayattentiontocountnoseFourth,todealwithemergenciesFifth,localguideshouldaccompanyteamthroughoutthewholejourneyforserving.10.旅游团完成游览项目并结束当地行程后,地陪应提供送站服务,主要包括哪些环节?First,togooverrulesofoutcustoms,borderprotectionortransportdepartmentSecond,togivefarewellspeechThree,toarriveattheairport,stationorwharfinadvanceFour,todealwiththetrafficticketsandguideteamtothesecurityareaorticketwicketFifth,handletheaftermath11．全陪导游人员在陪同团队的过程中，应该做好哪些工作？First,tolinkupwithlocalguideandlocaltravelagencySecond,toparticipateinteamaffairsThree,tosupervisetheservicequalityFour,adjustproblemsduringthejourneyFive,toberesponsibleforsafetymanagementofthewholejourney12.“合理而可能”原则是导游人员处理游客个别要求的出发点，“合理”是指什么？First,itmeanstherequirementoftouristsisnotillegal,it’sconformtothecodeofethicsoftheChinesepeopleandmeetthetourguidepersonnelprofessionalethicsSecond,therequirementofthetouristswon’tviolatetourismagreementcontractorchangetheestablishedscheduleThree,thoughcontractscanbepartofthechangeorchangethereservation,buttouristsarewillingtopayrelatedfees13.游客提出想邀请他们的亲友随团旅游,导游人员应如何处理？First,toconfirmwhetherthereisfreeseatSecond,askforconsentofnationalguideortourleaderandothertouristsThird,toverifytheidentityofthefriendsandrelativesFour,tocheckwiththetravelagencyforapprovalFive,tochargetherelatedfee14.发生漏接事故时事故,导游人员应如何处理?Firstofall,weshouldbehonesttoexplainthereasonSecond,sincerelyapologizeThird,activelycarryoutwork,striveforthetrustoftouristswithwarmandthoughtfulservice15.旅游活动计划和日程的变更主要表现为三种结果呢？A,lengtheninglocaltravelscheduleB,shortenlocaltourscheduleC,beforcedtochangesometravelplans16.地陪在首站赴饭店途中的导游服务主要包括哪些环节?First,tomakewelcomingSpeechSecond,toexplainrelatedmattersThird,tointroducelocalgeneralizationandsceneryalongthewayFourth,tomakeintroductionofthehotel17.领队服务中，海外紧急情况的预防和处理主要应该注意哪些环节？First,theleadershouldfirmlyestablishsecurityawarenessSecond,theleadershouldguidetouriststorespectlocalresidentsandthefolkcustomThree,toremindtouriststopreventingrisksoftourismFour,todealdecisivelywithallkindsofemergenciesandputthesafetyofthetouristsasthefirst18.酒店火灾事故中,如果团队被大火和浓烟包围,导游人员引导游客自救的方法有哪些?A,toreassurevisitorsandremindvisitorsnottotakeelevatortoescapeSecond,tellvisitorstouseatoweltocovernoseandmouth,lettheirbodyclosetothegroundasfaraspossibleandcrawlalongthewallsThree,ifbigfireclosedroom,wecanusewetclothtoplugcrackofthedoor,keptwateringonthedoortolowerthetemperature,waitingforrescueFour,toshakecolorfulclothesinthewindowinordertocallforaidworkers19.导游人员可以从哪几个方面理解游客的心理?A,fromnationality,occupation,age,genderandsocialstatusSecond,fromthetouristmotivesThird,fromthetouristactivitiesatdifferentstages20.团队中领队，全陪，地陪和司机如何友好合作，才能更好地完成接待任务?First,torespectandsupportmutualworkSecond,totakecareofeachotherinlifeThird,whenproblemsarise,toanalysissensiblybasedonthecontract,avoidconfrontation21.在旅游过程中，游客利益受损,会向导游人员现场投诉,导游人员应如何处理?First,tolistencarefullyandcompletesrecordSecond,tosincerelyapologize,makeupforitintimeThree,toreviewandgraspthescaleFourth,nottomindandsupplybetterservice22.特殊旅游团队包括哪些类型?Governmentaffa