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致谢本学位论文是在导师沈玉志教授的亲切关怀和悉心指导下完成的。从论文的选题、开题到论文撰写、修改，全过程无不凝聚着恩师汗水和心血。沈玉志教授高尚的品德、对学术的执著追求、处世的真诚和坦荡以及正直、乐观、平易近人的性格，都使我受益终生，激励我在未来的学术研究工作中不断进取。在此对沈玉志教授的辛勤培养和无私奉献表示衷心的感谢，并致以崇高的敬意！辽宁工程技术大学工商管理学院的李士金副教授在论文的写作中给与了悉心指导，对论文的研究工作提出了许多宝贵的意见，使论文逐步润色成型。同时在生活上也给予了无私帮助，亦师亦友，从他身上我学到了许多。在此对李士金副教授表达我的感激之情。我的同学和师兄妹对我论文中的相关研究工作给予了热情帮助，在此向他们表示感谢。特别感谢生我养我的父母，感谢他们多年来在我学业上的鼓励和支持。他们给予我无私的爱，使我有了奋斗的动力，我的每一点进步无不凝结着家人的关爱，而我至今无以回报，只能用以后的成绩来回馈他们，用我的关心和爱去慰藉他们。他们的期待将作为我永远的动力，伴随我继续前进。昀后，对百忙之中抽出时间评阅本论文的各位专家、教授表示衷心感谢!摘要逆向物流运作的复杂性和不确定性，以及生产企业经营逆向物流的非专业化，使得逆向物流外包成为趋势。通过逆向物流外包，生产企业可集中开展其核心业务，促进企业的可持续发展。本文首先介绍了逆向物流及外包的相关概念，提出以交易费用理论、比较优势理论、核心竞争力理论作为逆向物流外包的支持理论。针对逆向物流外包交易的特点，建立委托-代理双方的两阶段博弈模型，通过数理分析得出逆向物流外包决策的影响条件，在此基础上提出加强双方合作的相关策略，并设计了逆向物流外包商的选择流程。在研究现有多目标决策方法的基础上，提出混合ISM和Fuzzy-TOPSIS的两阶段逆向物流外包商选择决策模型：引入解释结构模型分析指标之间的内在关联，以此构建指标的层次结构，利用三角模糊数的α−截集和Lambda-Max方法计算指标的三角模糊数权重；定义基于隶属函数反函数的三角模糊数欧式距离公式，通过Fuzzy-TOPSIS的过程求解多目标决策问题，得出备选逆向物流外包企业的排序。案例研究以EOL电子产品回收为例，选取逆向物流外包商的选择评价指标，将混合ISM和Fuzzy-TOPSIS的两阶段逆向物流外包商选择决策模型进行应用，结果显示该模型可以对逆向物流外包商做出选择，证明本文提出的选择模型是有效的。关键词：逆向物流；外包商选择；解释结构模型；Fuzzy-TOPSISAbstractThecomplexityanduncertaintyofreverselogisticsoperationaswellasnon-professionalinmanagingreverselogisticsbythemanufacturingenterprisemakesthereverselogisticsoutsourcingbethetendency.Bythereverselogisticsoutsourcing,themanufacturingenterprisecanconcentrateonlaunchingitscorebusinesswiththepurposeofimpelleditssustainabledevelopment.Amongthedomesticandinternationalresearchofreverselogisticsandreverselogisticsoutsourcing,theTransactionCostTheoryandComparativeAdvantageTheoryaswellasCoreCompetenceTheoryareputforwardwiththesupportofthereverselogisticsoutsourcingtheory.Inaccordancewiththecharacteristicsofreverselogisticsoutsourcingtransaction,atwo-stageprincipal-agentgametheorymodelisestablished.Bymathematicalanalysis,theinfluencefactorsofreverselogisticsoutsourcingstrategyisobtainedandtherelativepolicytostrengthencooperationeachotherisputforward.Alsotheprocessofselectingthethird-partyreverselogisticsproviderisdesigned.InthepresentresearchofMCDM,thehybridmodelofISMandFuzzy-TOPSISfortheselectionofthird-partyreverselogisticssupplierisinvestigatewherethevalueandvaluedweightoftheevaluationindexisexpressedinfuzzytriangularnumber.FirsttheISMisusedtoanalyzetheinnercorrelationofselectionindex,bywhichthehierarchicalstructureofselectionindexisconcluded.Thenthefuzzyweightoftheevaluationindexiscalculatedbyα−cutandLambda-Maxmethod.AfterwardsusingtheinversefunctionoffuzzymembershipfunctionasanewdistanceoftwofuzzytriangularnumbersisdefinedandtheFuzzy-TOPSISmodelisusedtorankthethird-partyreverselogisticsprovider.TakingtheEOLelectronicreverselogisticsasanexample,themodelputforwardinthisarticlecanberegardedastherealisticselectionreferenceinchoosingthethirdpartyreverselogisticsproviderbasedontheselectedindexofreverselogisticsoutsourcingproviderandtheefficiencyofthemodelisalsodemonstrated.KeyWords：Reverselogistics；Outsourcingproviderselection；ISM；Fuzzy-TOPSIS目录1绪论....................................................................................................11.1研究背景和意义................................................................................11.2国内外研究现状................................................................................21.2.1逆向物流外包商选择的国内外研究现状......................................21.2.2多目标决策的国内外研究现状.....................................................31.3研究内容和研究方法.........................................................................41.3.1研究内容......................................................................................41.3.2研究方法......................................................................................51.4技术路线............................................................................................62逆向物流外包的相关理论...........................................................................72.1逆向物流............................................................................................72.1.1逆向物流的定义...........................................................................72.1.2逆向物流和正向物流的关系........................................................92.1.3逆向物流回收的物资和处理方式...............................................102.2逆向物流外包..................................................................................112.2.1逆向物流外包的概念..................................................................112.2.2逆向物流外包的优势..................................................................122.2.3委托-代理关系的类型................................................................132.3逆向物流外包的理论支撑...............................................................152.3.1交易费用理论.............................................................................152.3.2比较优势理论.............................................................................162.3.3核心竞争力理论.........................................................................172.4解释结构模型..................................................................................182.4.1概述............................................................................