GARTNER公司BPR项目完整资料04

5950CanogaAvenue,Suite600,WoodlandHills,CA91367BRITSPhaseICommunicationPlanPreparedonBehalfofSTATEOFARIZONADEPARTMENTOFREVENUEBusinessReengineering/IntegratedTaxSystemsProject(BRITS)PhaseIMarch24,2000Engagement#020211470StateofArizonaDepartmentofRevenueBRITSPhaseICommunicationPlanEntirecontents©2000GartnerGroup,Inc.Allrightsreserved.ForinternaluseoftheDepartmentofRevenueonly.04.doc14January,2001—Page1CommunicationPlanPurposeTheBusinessReengineeringIntegratedTaxSystem(BRITS)PhaseIProjectCommunicationPlanprovidesaframeworkfortheArizonaDepartmentofRevenue(DOR)ProjectTeamtocommunicateimportantinformationtokeystakeholdersthroughouttheproject.ThePlanwill:•GuideDORProjectTeam’scommunicationefforts•Ensureinformationisdisseminatedatappropriatetimes•Assignresponsibilityforcommunicationplantasks•Enlistparticipationandinvolvementofallstakeholders•AllowforopendialogueregardingprojectissuesApproachResponsibilityfordistributionofthecommunicationsmaterialtoInternalandExternalStakeholderslieswiththeDORstaffontheBRITSProjectTeam.TheDORBRITSProjectTeamshouldusetheprojectdeliverablesandstatusreportsincommunicatingwithstakeholders.ThisPlanidentifieswhatinformationneedstobecommunicatedtowhom,whenitshouldbecommunicatedandhowitshouldbedelivered.TheCommunicationPlananswersthefollowingquestionsregardingcommunicationabouttheBRITSPhaseIproject:Who?InternalandExternalStakeholdergroupsWhat?ProjectstatusreportsanddeliverablesWhen?FrequencyofcommunicationisbasedontheinformationcommunicatedHow?VehicleforcommunicatinginformationtostakeholderswillbetheBRITSwebsiteThesequestionsareansweredinmoredetailinthefollowinginformation.Who?TheBRITSPhaseIProjectTeamintendstoreachasbroadanaudienceaspossiblewiththeprojectCommunicationPlan.Tomeetthatobjective,stakeholdergroupsaredividedintotwobroadcategories–InternalStakeholdersandExternalStakeholders.Thesegroupsarelistedbelow.StateofArizonaDepartmentofRevenueBRITSPhaseICommunicationPlanEntirecontents©2000GartnerGroup,Inc.Allrightsreserved.ForinternaluseoftheDepartmentofRevenueonly.04.doc14January,2001—Page2InternalStakeholdersExecutiveOfficeMarkKillian,DirectorJeffGrant,DeputyDirectorCindyKappler,DeputyDirectorDennisFrederickson,BRITSProjectManagerAssistantDirectorsSharonWilson,InformationTechnologySteveShiffrin,TaxationStevePartridge,PropertyTaxDickMilanese,ComplianceKarenMortimer,DataManagementLynetteStates,AdministrativeServicesMarquettaWhite,TaxpayerMiguelTeposte,ChiefAuditor,TPTActingDirectorBaldridgeTeamLynetteStates,AdministrativeServicesLoriGasper,AdministrativeServicesDickMilanese,ComplianceKevinHelfrich,ComplianceJohnMcClintock,ComplianceMarkGoodsell,DataManagementVincePerez,DataManagementSteveDoyle,InformationTechnologyPaulBurnham,InformationTechnologyTamaraHarris,TaxationLindaLeGendre,TaxationJeanGranger,TaxationDaveSmith,TaxpayerServicesMarciaDawson,TPTJeffRudziak,PropertyTaxStateofArizonaDepartmentofRevenueBRITSPhaseICommunicationPlanEntirecontents©2000GartnerGroup,Inc.Allrightsreserved.ForinternaluseoftheDepartmentofRevenueonly.04.doc14January,2001—Page3BRITSProcessMappingTeamBobArena,TeamLeaderJaniceBanks,AuditTPTSteveClarke,ComplianceVirginiaVanVorst,ComplianceandStorageSandraKajikawa,ComplianceandDMCorporateProcessingCorinaBoshunizen,OutgoingMailandAtLargeTomPiner,ComptrollerMaryThompson,ComptrollerandComplianceDanForeman,AuditIncomeRobertGonzaga,AuditCorporateVernCrisler,AuditTPTCliffKahn,AuditTPTJaniceBanks,AuditTPTBarbaraMorris,TaxpayerSupportandStorageJoeLewandowski,TaxpayerSupportandDMW/HProcessingBobMiest,DMTPTProcessing,DMRemittanceProcessing,TaxpayerSupportGeorgeUpton,Property,DMDataEntryOtherManagersSharonSeedall,ChiefTaxPolicyOfficerGeorgeannaMeyer,ChiefEconomistScotPitcairn,Director,Planning&BudgetITStaffDavidRowand,DeputyCIOSteveDoyle,CustomerSupportManagerJimYahnke,ApplicationsManagerAllStaffStateofArizonaDepartmentofRevenueBRITSPhaseICommunicationPlanEntirecontents©2000GartnerGroup,Inc.Allrightsreserved.ForinternaluseoftheDepartmentofRevenueonly.04.doc14January,2001—Page4ExternalStakeholdersGovernor'sOfficeThomasJ.Betlach,Director,OSPBTedA.Ferris,ChiefofStaffStateTreasurer’sOfficeCarolSpringer,StateTreasurerRichardPetrenka,ChiefDeputyTreasurerGovernmentInformationTechnologyAgency(GITA)JohnKelly,DirectorJohnMcDowell,DeputyDirectorDepartmentofAdministrationElliotHibbs,DirectorBankingDepartmentMichaelFowler,FinancialInstitutionExaminerRonHummell,FinancialInstitutionExaminerLegislatureJeffGroscost,SpeakeroftheHouseBrendaBurns,Senator,PresidentoftheSenateJointLegislativeBudgetCommitteeBobHull,JLBCOfficeofAuditorGeneralJosephMoore,DirectorofInformationTechnologyServicesBestPracticesAgenciesDougTodd,CountyTreasurerDaveSobieski,MaricopaStarCenterDavidSchweikert,Chairman,StateBoardofEqualizationLobbyistGroupsKevinMcCarthy,ArizonaTaxResearchAssoc.StateofArizonaDepartmentofRevenueBRITSPhaseICommunicationPlanEntirecontents©2000GartnerGroup,Inc.Allrightsreserved.ForinternaluseoftheDepartmentofRevenueonly.04.doc14January,2001—Page5What?Thefollowinginformationwillbeprovidedtointernalstake