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5950CanogaAve.,Suite600,WoodlandHills,CA91367SummaryofCurrentDORTechnologyEnvironmentPreparedonBehalfofSTATEOFARIZONADEPARTMENTOFREVENUEBusinessReengineering/IntegratedTaxSystemsProjectPhaseI19September2000Engagement#020211470StateofArizonaDepartmentofRevenueSummaryofCurrentDORTechnologyEnvironmentTableofContentsEntirecontents©2000GartnerGroup,Inc.UseexternaltoStateofArizonaDepartmentofRevenuerestrictedbytermsofcontract06.doc19September2000—PageiTABLEOFCONTENTSStateofArizonaDepartmentofRevenueSummaryofCurrentDORTechnologyEnvironmentTableofContentsEntirecontents©2000GartnerGroup,Inc.UseexternaltoStateofArizonaDepartmentofRevenuerestrictedbytermsofcontract06.doc19September2000—PageiiTableofContents1.INTRODUCTION........................................................................................................................11.1Introduction.....................................................................................................................22.CURRENTTECHNOLOGYENVIRONMENT...............................................................................12.1OverviewofCurrentTechnologyEnvironment..............................................................22.1.1Mainframe..............................................................................................................22.1.2NonMainframeApplicationServerEnvironment..................................................52.1.3Network(LAN/WAN)Environment........................................................................72.1.4Internet/IntranetEnvironment................................................................................92.1.5DesktopEnvironment...........................................................................................102.1.6TelephonyEnvironment........................................................................................112.2KeyTechnologyIssues.................................................................................................123.BUSINESSPROCESSREVIEW.................................................................................................143.1Introduction...................................................................................................................153.2KeyOpportunitiesforImprovementinBusinessProcesses.........................................154.APPENDIX...............................................................................................................................174.1Introduction...................................................................................................................184.2DIVISION:AdministrativeServices............................................................................194.3DIVISION:ChiefTaxPolicyOfficerandLegalSupport(DOTPLS),TRA,CARS,etc......................................................................................................................214.4DIVISION:Criminal&CivilInvestigations...............................................................224.5DIVISION:HearingOffice..........................................................................................234.6DIVISION:PersonnelOffice.......................................................................................244.7DIVISION:PlanningandBudgetOffice(PBO)..........................................................254.8DIVISION:PropertyTax.............................................................................................264.9DIVISION:StaffOrganization&Development(SODS)............................................364.10DIVISION:Taxation....................................................................................................374.11DIVISION:TaxpayerSupport.....................................................................................454.12DIVISION:TransactionPrivilegeandUseTax...........................................................46StateofArizonaDepartmentofRevenueSummaryofCurrentDORTechnologyEnvironmentIntroductionEntirecontents©2000GartnerGroup,Inc.UseexternaltoStateofArizonaDepartmentofRevenuerestrictedbytermsofcontract06.doc19September2000—Page11.INTRODUCTIONStateofArizonaDepartmentofRevenueSummaryofCurrentDORTechnologyEnvironmentIntroductionEntirecontents©2000GartnerGroup,Inc.UseexternaltoStateofArizonaDepartmentofRevenuerestrictedbytermsofcontract06.doc19September2000—Page21.1INTRODUCTIONAsapartoftheStateofArizonaDepartmentofRevenue(DOR)BusinessReengineering/IntegratedTaxSystem(BRITS)PhaseIProject,GartnerConsultingconductedaseriesofindividualandgroupinterviewswithDORmanagersandstafftounderstandthecurrentinformationtechnology(IT)environmentandcurrentbusinessprocessesusedwithinDOR.UnderstandingthecurrenttechnologicalandbusinessenvironmentofDORisamajorcomponentintheformationofDOR’sfuturebusinessvision.ThebusinessvisionwilldescribehowDORwillprovideservicesandserveitscustomersinthefuture.Thisdocumentprovidesahigh-leveldescriptionofthecurrentDORtechnologyenvironmentincludingkeyITissues,asummaryofopportunitiesforimproveme