GARTNER公司BPR项目完整资料13

StateofArizonaDepartmentofRevenueBRITSPhaseIProjectITStaffSkillsAssessmentSurveyEntirecontents©1999GartnerGroup,Inc.Allrightsreserved.ForinternaluseoftheStateofArizonaonly.13.doc15August2000Page1MessagefromDirectorMarkKilliantoITStaff:Asyouareaware,theGartnerconsultantshavebeenworkingforthelastseveralmonthsandarenearingtheendoftheBRITSPhase1project.Aspartoftheprojectscope,theconsultantshaveconductedanassessmentofthecurrentITtechnologywithinADOR.Further,theyhavestudiedthebestpracticesofotherstaterevenueagenciesandhavealsoidentifiedfutureemergingITtechnologies.ItisevidentfromthisworkthatnewskillsetswillberequiredtosupplementtheexitingskillswithintheITfunctionasADORmigratestoafuturetechnology.Afewmonthsago,youwereallgiventheopportunitytocompleteaCareerPathAssessmentsoyourinputcouldbeconsideredaswetransitionfromourcurrentenvironmenttoaworldofsystemsintegration.Now,yourinputisneededaswefocusonspecificexistingandfutureskillsets.Toaccomplishthis,weareaskingeveryoneinIT(managersincluded)tofillouttheattachedsurvey.Theresultsofthesurveywillenableustoleverageexistingskillsandalsotoidentifynewskillsthatpresentopportunitiesforfurthereducationandenhancement.YourinputwillmakeadifferencebyassuringthatwegaintheappropriateskillstosuccessfullybridgeusindividuallyandasanAgencytoournewvisionofthefuture.Soplease,takeafewminutestofilloutthesurvey.Iknowitisalongsurvey,butweneedyourhelponthis.ThanksMarkK.***************To:InformationTechnologyDivisionManagementandStaffFrom:GartnerConsultingTheArizonaDepartmentofRevenue(DOR)hasinitiatedtheBusinessReengineering/IntegratedTaxSystem(BRITS)Project.DuringPhaseIofthisproject,DORisdevelopingavisionforhowbusinesswillbeconductedinthefuture,andisdevelopingaprocurementdocumenttobeusedinprocuringautomatedsystemstosupportthenewbusinessmodel.TheDepartmenthasretainedGartnerConsultingtoassistwiththisproject.Aspartofthisproject,weareconductinganITStaffSkillsAssessmentSurvey.ThepurposeofthesurveyistogainacompleteunderstandingofthecurrentskillsofDORITstaff.ThiswillhelpdeterminetheDepartment'sabilitytoimplementnewsystemsandwillhighlightneededskillareas.AsamemberoftheITDivision,wewouldlikeyoutocompletethesurveybelow.Thesurveyhas114questionsandwilltakeapproximately20-25minutestocomplete.GartnerConsultingisconductingthissurveythroughe-mail,withdistributionassistancefromtheDirector'sOfficeforQuality.Onceyourespondtothissurvey,wewillcompileandanalyzetheresponses.WewillaggregatetheresultsandreportbacktoDOR'sBRITSProjectManagerandDepartmentexecutiveleadership.Thankyouinadvancefortakingthetimetorespondtothissurvey.PleaserespondbyWednesday,August30,2000.StateofArizonaDepartmentofRevenueBRITSPhaseIProjectITStaffSkillsAssessmentSurveyEntirecontents©1999GartnerGroup,Inc.Allrightsreserved.ForinternaluseoftheStateofArizonaonly.13.doc15August2000Page2SURVEYINSTRUCTIONS:ThequestionsaregroupedintothefollowingITSkillClusters:•GeneralBusinessSkills•BusinessSystemsAnalysis•ProjectManagement•OperatingSystemsSupport•RelationalDBMSManagement•NetworkManagement•ApplicationDevelopment•WebDevelopment•WebDevelopmentEnvironments•DBMSDevelopment•Testing&QualityAssurance•CustomerSupport•ApplicationSupport•OtherSkills(formanagersandsupervisorsonly)Becausethissurveyisbeingadministeredthroughe-mail,itisimportantthatwereceiveyourresponsesinawaythatcanbeusedbyoursurveysoftware.Toensureaccuratecompilationofyourresponses,pleasefollowtheseinstructionswhenrespondingtothesurveyquestions:I.Belowyouwillbeaskedtoclickthereplyicontoreplytothisemail.Torespondtothequestions,youwillneedtoensurethatouroriginalmessageisincludedinyourreply.(Note:Iftheoriginalmessagedoesnotshowinyourreply,pleasechangeyourMSOutlooksettingsasfollows:ClickonTOOLS-OPTIONS-SENDandchecktheINCLUDEMESSAGESINREPLYbox.II.Pleaserespondtoeachquestionbyratingyourknowledgeofeachskillarea.Foreacharea,pleasetypeanXintheboxnexttooneofthefollowingknowledgeratings:KnowledgeRating1.Noknowledge/understandingorpracticalexperienceinthisarea(0years).2.Basicknowledge/understandingorminimalpracticalexperience(1-2years).3.Journeylevelknowledge/understandingandpracticalexperienceatthefullperformancelevel(3-5years).4.Masteryofsubjectmatter,manyyearsexperience,leadothersifrequired(morethan5years).StateofArizonaDepartmentofRevenueBRITSPhaseIProjectITStaffSkillsAssessmentSurveyEntirecontents©1999GartnerGroup,Inc.Allrightsreserved.ForinternaluseoftheStateofArizonaonly.13.doc15August2000Page3III.Inordertoensurethatyourresponseiscompiledaccurately,pleasedoNOT:•Removeormovethebrackets•KeyinaspacewhenkeyingintheXbetweenthebrackets(Note:Onespacealreadyexistsbetweenthebrackets.Youranswerwillbecompiledcorrectlywithorwithoutthisexistingspace.)•Selectmorethanoneknowledgeratingforasinglequestion•KeyinmorethanoneXbetweenthebrackets(Note:BoththeupperandlowercaseXisacceptable.)•KeyinanyletterotherthanXwhenansweringaquestion•DeleteanyquestionsoranswerrangesIV.Ifyouhavequestionsaboutthesurvey,pleaserespondtothise-mailwithyourquestionsandwewillrespondpromptly.V.Toproceednow,pleaseclickREPLYTOSENDER,andprovideyouranswe