搜索
112341-1DorothyI.Riddle,Service-LedGrowth,Praeger,NewYork,1986,p.27.DorothyRiddle1-155/1.11.2201032050508/1090ColinClark[1]Clark-Fisher1-1ClarkNelsonN.FootePaulK.Hatt[2]701-113[1]ColinClarkTheConditionsofEconomicProgress3ded.TheMacmillanCo.London1957.[2]N.N.FooteandP.K.Hatt,SocialMobilityandEconomicAdvancement,AmericanEconomicReview,May1953,pp.364-378.1-21-2(19801993)19801987199367.270.874.867.171.074.364.769.771.864.370.170.763.366.068.056.963.666.452.260.165.948.757.760.254.558.159.960.467.7NANA1993StatisticalYearbookDepartmentofInternationalEconomicandSocialAffairsStatisticalOfficeUnitedNationsNewYork1993pp.236-242.41-2(18852000)U.S.DepartmentofCommerce,BureauoftheCensus,HistoricalStatisticsoftheUnitedStates,1975,p.137,andU.S.DepartmentofCommerce,BureauoftheCensus,StatisticalAbstractoftheU.S.,1995,p.417.1-23/41.3DanielBell[1]1.3.11.3.215[1]DanielBellTheComingofPost-IndustrialSocietyAVentureinSocialForecastingBasicBooksInc.NewYork1973.1.3.3Bell19ErnstEngelMaslow1-31-31.4301-4631.81-4(1982119964)19821198211996419964(1000)()(1000)()()53416.070606.032.21903621.33364228.576.71309814.61660014.026.752965.964445.521.71516116.92110017.939.250825.762625.323.227393.127752.316.66575373.59388379.539054.453784.637.711271.35740.549.11878121.01818715.43.22381326.72413920.58956611802231.8EconomicIndicators199661419561-330440070171-3(19002000)U.S.DepartmentofCommerce,BureauofCensus,StatisticalAbstractoftheU.S.,1995.1.51.5.13M805008VCR1.5.280620200080020102110[1][2]2050[3]1.5.319[1]SusanB.Garland,TheGrayingofAmericaSpawnsaNewCrisis,BusinessWeek,Aug.17,1987,pp.60-62.[2]HaroldE.Johnson,OlderWorkersHelpMeetEmploymentNeeds,PersonnelJournal,May1988,pp.100-105.[3]EdwardCornish,TheComingoftheSinglesSociety,TheFuturist,July-August1987,p.2.JamesBrianQuinnChristopherE.Gagnon[1]QuinnGagnon8020Stouffer’sMarshallFieldGiantFoodsBraniff1CATMRI2608031310[1]J.B.QuinnAndC.E.Gagnon,WillServicesFollowManufacturingintoDecline?HarvardBusinessReview,November-December1986,pp.95-103.4560775[1]2DHL1.6192Clark-Fisher12345111[1]JohnGreenwald,DownandDowntheDollarGoes,Time,Sept.7,1992,pp.36-37.9019911100()()()96000TheNewJobs:AGrowingNumberAreGoodOnes,JudithH.Dobrzynski,TheNewYorkTimes,July21,1996,p.10.(199119962525)19961993()()()70096.72249915056.2210184965.7NA23705.6153265314.9964974394.7204964304.4316175164.4316925994.2NA834.01951410593.6204309503.4212088833.32291494633.33420018793.22728928493.13370933343.12644319823.02008874192.811920442.5NA22342.2254339622.2331038282.2430937542.1277131219961993()()()165841.5288599260.3612245350.23356616740.1323696820.1421781532-0.332515708-0.747020642-0.8248971026-0.9562891100-1.113971905-1.2557222781-1.2NA1747-1.2NA2022-1.73525251-2.356964140-2.467996234-2.755707868-2.81922541-3.455983831-3.44579599-4.822664312-5.03601114-5.954011101-6.462044RegionalFinancialAssociates,BureauofLaborStatistics,TheNewYorkTimes,July21,1996,p.10.11321234()()2-12-1W.E.Sasser,R.P.Olsen,andD.D.Wyckoff,ManagementofServiceOperation,AllynandBacon,Boston,1978,p.11()()52.1(Package)2.2()2-1HowCanServiceBusinessesSurviveandProsper?byRogerW.Schmenner,SloanManage-mentReview,vol.27,no.3,Spring1986,p.25(RogerSchmenner)2-1()215()(Customization)[1](ServiceShop)(2-2)()2-2HowCanServiceBusinessesSurviveandProsper?RogerW.Schmenner,SloanManage-mentReview,vol.27,no.3,Spring1986,p.27.16[1]R.B.ChaseandD.A.Garvin,TheServiceFactory,HarvardBusinessReview,vol.67,no.4,July/August1989,pp.61-69.••••••••••••••••••••••2.3(ServicePackage)4(1)(2)(3)(4)2-2()2-21425313221713(NIASE)(PSRO)424ATM214526372.42.4.118()()(1)(2)(3)2.4.2102.4.312191216048[1]60.563.5[2]71[3]3(1)1)2)()3)()(2)1)2)()3)(3)2.4.4()()()(Domino'sPizza)1.()()2.(20[1]R.C.Cohen,R.McBridge,R.Thornton,andT.White,LetterMailSystemPerformanceDesign:AnAnalyticalMethodforEvaluatingCandidateMechanization,ReportR-168,InstituteforDefenseAnalysis,Washington,D.C.,1970.[2]JamesA.Fitzsimmons,TheUseofSpectralAnalysistoValidatePlanningModels,Socio-EconomicPlanningSciences,vol.8,no.3,June1974,pp.123-128.[3]E.H.Blum,UrbanFireProtection:StudiesoftheNewYorkCityFireDepartment,R-681,NewYorkCityRandInstitute,NewYork,January1971.)()()52.4.5()()()MarriottJ.WillardMarriott[1]2.4.62.4.7()()221[1]G.M.Hostage,QualityControlinaServiceBusiness,HarvardBusinessReview,vol.53,no.4,July-August1975,pp.98-106.22(TransactionalAnalysis)2.52-31)2)()()2-32.63()()()()4()()(1)(2)2-1(3)7(4)(5)2232450050GraniteRock()30DominosPizzaRobertHiebeler,ToCompeteBetter,LookFarAfield,TheNewYorkTimes,September18,1994,p.1122()14(CCVD)CCVD22523(35810)()7856(6000)()CCVD()20(1)(2)(3)()(4)3431.2.3.4.5.803.1ServiceEncounter3.22ShouldiceHospital12[1]••••••••329[1]HarvardBusinessSchoolcase,ShouldiceHospitalLimitedICCHno.9-683-0681983p.3.3.3[1]ChristopherLovelock3.3.13-11)2)3)4)ATM3-1ChristopherH.Lovelock,ClassifyingServicestoGainStrategicMarketingInsights,JournalofMarketing,vol.47,Summer1983,p.12.CD3.3.2/30[1]aChristopherH.Lovelock,ClassifyingServicestoGainStrategicMarketingInsights,JournalofMarketing,vol.47,Summer1983,p.920.3-219833-2ChristopherH.Lovelock,ClassifyingServ