现代物流管理物流PPT英文版

Logo大话物流小组个人作业演示演讲人：冯占鑫、林欢欢、王露、樊明霞、武兴娟、李伟LogoCompanyLogoContentsMeasuringCustomeraccommodation1CustomerSatisfaction2SupplyChainInventoryDaysofSupply3TotalSupplyChainCost4Totalsupplychaincost5Benchmarking6LogoCompanyLogo1.MeasuringCustomerAccommodationPerfectOrdersTheperfectorderconceptwasintroducedinChapter3asanindicatorofanorganiza-tion'scommitmenttozero-defectlogistics.Therearesimplysomanythingsthatcangowrongwithanorder!LogoCompanyLogoAbsolutePerformanceMostbasicserviceandqualitymeasures,andevenperfectordermeasures,areaggre-gatedovermanyordersandoveraperiodoftime.Thisfirm,andmanyothercompaniesseekingtoachievemaximumimpactinthemarket,monitorsabsoluteratesoffailureandsuccessaswellasthemoretypicalratioandpercentagemetrics.LogoCompanyLogo2.CustomerSatisfactionTheultimatejudgeofhowwellanorganizationaccommodatescustomerexpectationsandrequirementsisthecustomer.SupplyChainComprehensiveMetricsThecontemporaryfocusonoverallsupplychainperformanceandeffectivenessde-mandsmetricsthatprovideanintegratedperspective.LogoCompanyLogoCash-to-CashConversionThecash-to-cashconversionconceptwasintroducedinChapter1.'Itisameasureofanorganization'seffectiveuseofcash.Cash-to-cashcycletimeisnotsolelyimpactedbylogistics,althoughlogisticsisanimportantaspect.LogoCompanyLogo3.SupplyChainInventoryDaysofSupplyTraditionalmeasuresofinventoryperformance,turnoveranddaysofsupply,focusonindividualfirms.DwellTimeDwelltimeisanothermetricreflectingoverallsupplychainperformanceinmanagingassets.On-ShelfIn-StockPercentLogoCompanyLogoUltimately,akeyobjectiveofallparticipantsinasupplychainistohaveproductsavailablewhenandwhereendcustomersarereadytobuy.Individualfirmmetricsre-latedtofillratesatdistributioncentersortoretailstoresprovidelittleassurancethatproductsareavailableforconsumerselectionwhenaconsumerisinastore.LogoCompanyLogo4.TotalSupplyChainCostMuchofthediscussionofcostthusfarhasfocusedonanindividualfirm'slogisticscosts.Thereporttracked700itemsat650storesoperatedbysixchains.Themonth-longauditfo-cusedoneightcategoriesinthefrozenfood,dairy,andgrocerydepartments.LogoCompanyLogoFacedwithout-of-stocks,shoppersdonotbuyalternativeitemsonthattrip34percentofthetime.Mostretailersrealizethatthemajorityofoutsresultfromgapsintheirownbusinesssys-tems,withdirectstoredeliveryvendorscontributingtotheproblem,accordingtothestudy.LogoCompanyLogo5.TotalsupplychaincostToalCostRMSIPOQManuFactureDistributorsReatilers+LogoCompanyLogoSuppIyChainResponseTimeSCRTiscomputedastheamountoftimerequiredforafirmtorecognizeafundamentalshiftinmarketplacedemand,internalizethatfinding,replan,andadjustoutputtomeetthatdemand.LogoCompanyLogo6.BenchmarkingLogoCompanyLogoAdiscussionofbenchmarkingwasfirstintroducedinChapter17inrelationtologisticsprocessreengineering.Acriticalaspectofbenchmarkingisthechoiceofwhomtobenchmark.Manyfirmscompareperformanceofinternalbusinessunitsinvolvedinsimilaroperationsorlocatedindifferentregions.lnternalbenchmarking,however,provideslittleinformationconcerningperformancerelativetocompetition.LogoClicktoeditcompanyslogan.