人力资源评估项目

ForDiscussionOnly-DoNotDuplicate-DoNotDistributePage1NCEHRAssessmentProjectFinalPresentationDecember1998精品资料网.！ForDiscussionOnly-DoNotDuplicate-DoNotDistributePage2TableofContentsProjectbackgroundandapproach…………………………………………………………………………………………………...Page3KeyIssues:ChallengesfacingNCEHRtoday…………….……………………...………………………………………..…….Page11OverarchingIssues,Benchmarks&CustomerSatisfactionLevelsNCEToday:Functionbyfunctionanalysis/Strengths&FutureOpportunities-CompensationAdministration-BenefitsAdministration-Payroll/HRIC-Learning-Workforcerelations-Staffing-SafetyandIndustrialHygiene-DisabilityManagement-FieldServicesHROrganizationModelRecommendations.….…………………………………………………………………………………..……Page44RecommendedstructureforthefutureRolesandResponsibilitiesSkills,Competencies&ExperiencerequirementsHRTransitionPlanning…………………………………………………………………………………………………………………..Page60KeySuccessFactorsTransitionPlan:8QuarterTransitionPlanTimelineKeyProjectDescriptionsAppendix…………………………………………………………..……………………………………………………………………...Page72Product/ServicelocationsinthefutureCorporateCenter/BusinessUnit/SharedServicesmodelDetailedHRTransitionPlan(Excelfile)ExampleServiceLevelAgreementandServiceLevelAgreementDevelopmentApproach精品资料网.！ForDiscussionOnly-DoNotDuplicate-DoNotDistributePage3ProjectBackground&Approach精品资料网.！ForDiscussionOnly-DoNotDuplicate-DoNotDistributePage4ProjectObjectives-Confirmingthe“futurestate”visionforNCE’sHumanResourcesorganization,-ConductingacurrentstateassessmentoftheHRprocesses,organizationandtechnology,-EvaluatingHR’scustomers’needsandperceptionsofcurrentanddesiredservicelevelsandcompetencies,-ConductingabenchmarkingstudybasedonsimilarlysizedHRorganizations,-*DevelopingalistofHRproductsandservicescurrentlyoffered,anddeterminingwithHRleadersthepotentialfuturelocationofHRproductsandservices(CorporateCenter,BusinessUnit,SharedServices)-ConductingagapanalysisbetweenthecurrentHRprocesses,organizationandtechnologyandthefuturemodelofHumanResources,-DevelopingacompetencymodelfortheHumanResourcesgroupthatreflectsthefuturestate,and-Developingatransitionplantoimplementthefuturestatedesignwithinaspecifiedtimeframe.ArthurAndersenwasaskedtoworkwithNCE’sHumanResourcesgroupwithaprojecttoassessHR’scurrentstateandtodevelopatransitionplanformovingforward.Ourprimaryobjectivesincluded:*Addedtoouroriginalscope精品资料网.！ForDiscussionOnly-DoNotDuplicate-DoNotDistributeTheHumanResourcefunctionsincludedinAssessmentprojectincluded:•CompensationAdministration•BenefitsAdministration•Payroll/HRIC•Learning•WorkforceRelations•Staffing•SafetyandIndustrialHygiene•DisabilityManagement•FieldServicesProjectScope精品资料网.！ForDiscussionOnly-DoNotDuplicate-DoNotDistributePage6ProjectAssumptions-TheHRgroupneedstodeliverproductsandservicesthatmeetcustomers’needsincost,qualityandtime.*ThenewNCEbusinessunitstructurewillonlyincreasethisemphasis-ThemigrationofHRintothenewCorporateCenter,BusinessUnit,SharedServicestructureisevolutionary.*ButHRcan’twaituntilthedustsettlesandthepictureisclear.Thepicturewillcontinuetochange.*InitiallyallHRfunctionswillbeintheSharedServicesgroup.Beginningverysoon,someHRpersonnel(andassociatedHRresponsibility,productsandservices)willbededicatedtotheBusinessUnits.-Concentrateonwhatisn’tworkingwell,andfocusonhowtomoveforwardinapositiveway.*Someofourobservationsare“fact-based”,some“experienced-based”*ThegoalistolookforopportunitiestochangeinorderforHRtobetterservecustomers,thendeterminehowtosystematicallyimproveperformance-Learnfromthepast,moveforward*We’veusedpriorwork(i.e.JTeam,KBPI,BusinessPlans,etc.)inouranalysis*Ifthingsaren’tworking,let’ssetanewcourse-Analysisisimportantbutimplementationiswhereimprovementoccurs*Identifythe“bigthings”,doenoughanalysistoconfirmtheopportunity,thenmoveforward*Ourteamfocusedonprioritizingissues/opportunitiesandrecommendationsthatcanbeimplementedwithmeasurableresultsOurteamusedsomeimportantassumptionsascontextforourworkthroughouttheproject:精品资料网.！ForDiscussionOnly-DoNotDuplicate-DoNotDistributePage7Wedevelopedouranalysisusingaholisticmodel,lookingatthefollowingquestions:HRStrategyDoesHRhaveanappropriatestrategygivenNCE’sbusinessstrategy?WhatisthebestapproachtoimplementHR’sstructureandservicedeliveryobjectives?PeopleHowdoesNCEHR’scompareasanorganizationtoothersimilarHRorganizations?HowshouldHRbeorganizedtobestsupportthebusinessunits?Whatskills/competenciesmodelisrequiredinordertoexecuteyourHRstrategy?BusinessProcessHowareHR’smanagementandservicedeliveryprocessesworking?HowmightourprocessesneedtochangeunderthenewNCEBusinessUnitstructure?Doweunderstandourprocessesandaretheysupportcost,qualityandcycletimeimprovements?TechnologyIsHRusingavailabletechnologyappropriately?ArethereothertechnologiesavailablethatHRcantakeadvantageoftolowercostsand/orimprovequalityandtimelinessofservice?ProjectAnalysisHRStrategyPeopleTechnologyBusinessProcessesNCEStrategyHRCustomersHRCustomers’NeedsAreHR’scustomerssatisfied?Ifnot,whynot?DotheyunderstandwhatHRprovide